Becks was outstanding from when she became involved with my claim. Good clear communication and a real pleasure to deal with as the process progressed. My only slight issue with the process is that it... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Having read other reviews that have been very critical of Installsure, I wasn't overly optimistic about getting a positive outcome when we needed to submit a claim after the installer of our fau... See more
Company replied
“Thank you for helping me today. I spoke with one of your team members, Karan Seelan. He showed great dedication and helped me resolve my issue. I truly believe every department and company should hav... See more
Company replied
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... See more
Company replied
Company details
Written by the company
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Contact info
40 Rushworth Street, SE1 0RB, London, United Kingdom
- installsure.co.uk
3.9
Great
185 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Insurance Claim
Claim dealt with efficiently. Not the quickest procedure and a couple of bad communications.
16 March 2026
Unprompted review
Reply from Installsure
Thank you for your feedback. We’re pleased to hear that your claim was handled efficiently overall, though we’re sorry to learn that the process did not meet expectations in terms of speed and communication.
We understand how important clear and timely updates are, and we appreciate you highlighting where we can improve. Your comments have been noted and will be shared with the team to help us enhance our service going forward.
If there’s anything further you’d like to discuss about your experience, please don’t hesitate to get in touch.
Extremely Strict Criteria for Claims
As many others before me have suggested, I would definitely recommend checking quotes to see if this company is listed as the insurers before accepting. Whether you accept the quote is of course your choice but (at the time of writing) 45% five stars vs 46% one stars should tell you something.
The status of the company I was making a claim for is listed on a Google search as voluntary liquidation, the owner had died, a liquidator has been appointed and the showroom is empty, which you’d think would be enough but as the formal process of completing the listing with Companies House had not been completed this was enough to decline the claim.
As many others have already pointed out Installsure will use absolutely anything to decline a claim.
8 April 2026
Unprompted review
Reply from Installsure
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to respond.
At Installsure, we aim to assess all claims fairly and in line with the terms and conditions of the policy. We understand how frustrating it can be when a claim is declined, particularly in complex situations such as company insolvency or liquidation. In these cases, we are required to rely on formally verified information, including official records from Companies House, to ensure consistency and compliance with regulatory requirements.
We recognise that circumstances like those you’ve described can be distressing, and we do not take claim decisions lightly. Each case is reviewed carefully based on the evidence available at the time, and where the formal status of a company has not yet been legally confirmed, this can affect the outcome under the policy terms.
We also take customer feedback seriously and are continuously reviewing our processes to ensure clarity and fairness. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Once again thank you for your feedback.
Excellent Company
Excellent from start to finish. Professional and courteous. Installsure sorted our insurance claims quickly and without giving us any headaches. Definitely worth using.
8 April 2026
Unprompted review
Reply from Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us !
A great company who listen and then…
A great company who listen and then proceed to correct the issues that I have with my windows. I couldn't wish for a better insurance company
24 March 2026
Unprompted review
Reply from Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Absolutely terrible company
Absolutely terrible company. Unresponsive and ineffective! My window/door guarantee is worthless.
19 March 2026
Unprompted review
Reply from Installsure
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating this must feel. However, as outlined in the terms and conditions of the policy, cover is only applicable if the installing company has ceased trading , we are unfortunately unable to progress the claim under the guarantee.We recognise this may not be the outcome you were hoping for, and we are happy to review the claim, if the company circumstances change. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Becks handled my claim and ensured…
Becks handled my claim and ensured everything went smoothly, overall very happy with the service.
17 March 2026
Unprompted review
Reply from Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
services provide
12 March 2026
Unprompted review
Reply from Installsure
Thank you so much for taking the time to leave us a 5-star review !
Demi was superb at guiding me through…
Demi was superb at guiding me through the process and keeping me updated on how the claim was progressing.
12 March 2026
Unprompted review
Reply from Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Constuctive and Timely
The process was simple, the interaction professional , constructive and timely .
20 February 2026
Unprompted review
Reply from Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Claim process made easy by friendly…
Claim process made easy by friendly staff who were very helpful - Thank you.
6 March 2026
Unprompted review
Reply from Installsure
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Perfect company
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she guided me all the way through the process. From start to finish she was fantastic. It was so easy to do when you have an advisor who was so patient. Thank you installsure for having such amazing staff.
4 March 2026
Unprompted review
Reply from Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Karen was very helpful
Karen was very helpful, very professional and quick to deal with my questions.
10 February 2026
Unprompted review
Reply from Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
EXCELLENT Support & Advice from InstallSure
I have had to make a claim against a warranty insurance administered by Installsure & needed clarity on requirements. All in the phone contact with Adeyinka at Installsure was excellent
3 February 2026
Unprompted review
Reply from Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Front door put right .
Yes . Very efficient. Both the lads doing the repair new
what they were doing . And more importantly .were clean
and tidy plus polite, So thank you very much.
23 January 2026
Unprompted review
Reply from Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Becks was outstanding!
Becks was outstanding from when she became involved with my claim. Good clear communication and a real pleasure to deal with as the process progressed. My only slight issue with the process is that it took a while to lodge the claim due to the need for specific particulars of information, including data from a retired bank account to prove method of payment. This meant the roof damage gradually got worse over time and so risks quoted becoming obsolete. But I’m glad Becks became my conduit and was super efficient throughout.
29 January 2026
Unprompted review
Reply from Installsure
Thanks for sharing your rating with us and the community. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable !
Great, clear communication.
Great, clear communication. Would definitely recommend IBG Insurance, Karan was brilliant to deal with.
5 January 2026
Unprompted review
Reply from Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Karan Tharmakulaseelan was extremely…
Karan Tharmakulaseelan was extremely helpful
21 January 2026
Unprompted review
Reply from Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
G8 service
G8 service, very easy to use.
Prompt response by Karen. Happy to recommened 👍
22 January 2026
Unprompted review
Reply from Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience !
No Issues
Was assisted by Karan Tharmakulaseelan with opening a membership with Installsure. A swift and easy process. No issues.
19 January 2026
Unprompted review
Reply from Installsure
We’ll continue working hard to make every interaction with exceptional and memorable !
I dealt with Demi who was very good and…
I dealt with Demi who was very good and very accommodating.
Thank you
5 January 2026
Unprompted review
Reply from Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
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