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Instant Consult Reviews 1,370

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TrustScore 4.5 out of 5

4.7

Clinic
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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, highlighting the quick access to medical assistance without leaving home. Many appreciate the friendly and professional doctors who listen attentively and provide helpful advice, prescriptions, and referrals promptly. Reviewers frequently mention short wait times, often just a few minutes, making the process much faster than traditional appointments, especially beneficial for those in regional areas or with urgent needs. However, some customers also noted occasional issues, such as doctors not taking their concerns seriously or rushing through consultations, leading to a less thorough experience. A few other people also felt that explanations were sometimes lacking, with doctors providing minimal detail about treatments.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its convenience and efficiency,... See more

Staff

Users describe positive interactions with staff, consistently praising doctors for being lovely, kind, and... See more

Response time

Customers had positive experiences with response times, with many reporting short wait times for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform for its ease of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, professional Drs. They listen to you as a person and as a patient. They trust that you do have some knowledge about health and wellness and don't dismiss claims or concerns. I was provided w... See more

Rated 5 out of 5 stars

Spoke to a Dr within 15mins of booking our appointment and had a script for my son by 7am on a Saturday so he could start antibiotics. Our son still definitely needed to see a Dr face to face to check... See more

Rated 5 out of 5 stars

This is such a great way to get treatment without having to leave home.I was feeling very unwell on Sunday night and other than having to take a day off work to see my regular GP I rang though to Inst... See more

Rated 5 out of 5 stars

So much more convenient than driving to a medical clinic and waiting for a doctor running way behind schedule. I was seen to a doctor within a few minutes of contact. I only wanted a prescription fil... See more

Company details

  1. Clinic

Written by the company

Instant Consult: #1 Telehealth App Real Doctors in 15 Minutes Australian Registered, Fully Qualified & Experienced Doctors • Medical Certificates • Prescriptions • Specialist Referrals • Pathology Requests • Radiology Requests • Path & Imaging Results • Medical Advice Instant Consult is the gold standard of telehealth services, allowing you to engage in health consultations with Australian registered, fully qualified, and experienced online Doctors via video call, no matter where you are in Australia. Established in 2018 and never ceasing to innovate, experience the future of healthcare with our platform that not only supplements the traditional health care system but also provides affordable and effective online doctor consultations. The standout feature of Instant Consult is its unmatched convenience and premium customer service. Forget the hassles of booking an appointment; just "Request a Consult", and connect instantly with the first available online Doctor. Our Online Doctors are equipped to issue instant Online Prescriptions (also known as eTokens), Medical Certificates, Specialist Referrals, Blood Tests, Pathology Requests, and Radiology Requests all direct to your phone. They also provide general medical advice, ensuring that your health concerns are addressed promptly and effectively through telehealth. For further details or queries, visit our FAQ page at https://instantconsult.com.au/faq Additional FAQs are accessible once you log into the app.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast and Efficient

Fast, efficient, courteous.
Excellent option for an immediate response for scripts etc…
Thankyou for this most worthwhile service.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Truley a great service

first time using a tele health system and was so easy to use. the doctors online are also very caring and easy to talk to.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Absolute life saver

Absolute life saver, as my town has a shortfall of drs and wait periods of up to 2-3 weeks. Using Instant consult you get a real Dr and able to get your script straight away. Great service 🙌🙌🙌🙌

10 February 2025
Unprompted review

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