Instant Offices Reviews 549

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

We recently worked with Taylah Vetere to find a new office for our team. We had a specific brief - mainly we needed a CBD location so we could ensure our staff had access to transport & a specific b... See more

Rated 5 out of 5 stars

We use Instant Group globally and absolutely love the team! Over the past (many) years, we've used them for new lease options, renewals, market check-ins, hard negotiations, etc. for all our global lo... See more

Rated 5 out of 5 stars

Instant Office's service is absolut great. I've worked together with Chris Burtle and I truly believe I couldn't have done it without him. We needed spontaneous move our office after nearly 15 years a... See more

Rated 1 out of 5 stars

Horrible experience. I called and emailed multiple times...and got no responses other than an automated email and an answering service. The worst customer service I've experienced in a very long time.... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Instant Offices can help you search and compare over 10,000 flexible offices worldwide to find your business the ideal workspace.

Instant Offices - The Flexible Workspace Specialist

Written by the company

We listen closely to your needs and search the whole market to find the perfect workspace for your business.
Our service and advice is free, impartial and comes with no obligation. We consult with our clients on the perfect property solution to support their business strategy, based on our market expertise.

Contact info

4.2

Great

TrustScore 4 out of 5

549 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If you want to see a property then good…

If you want to see a property then good luck. I've been trying for two weeks to see an office and I've still not received a call back. Whenever I call the person dedicated to the property it goes to voicemail but I don't receive a call. When I call the main number I'm just told "someone will get in touch with you"......but guess what......no one does.

16 June 2023
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi Amy,

We're sorry to hear about your experience. Would you be able to provide more information? We'd like to make this right. You can reach us at trustpilot@instantoffices.com.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

Great help

Paulina was a great help! Making appointments and giving great suggestions made our search for a new office much easier than expected.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Marco from Instant offices has been…AMAZING

Marco from Instant offices has been unbelievably helpful over the past 12 months. We have moved offices twice and he has helped us everytime find the perfect place. He goes above and beyond, sending through options and then walking myself through the different options. We have built up a great relationship, he is so easy to deal with & professional. I have also passed his details onto a person in my network for his new office. Highly recommend.

1 April 2023
Unprompted review
Rated 2 out of 5 stars

wasted my time

I've called and request a viewing for a specific business which I've mentioned on the phone to them in detail. They arranged the viewing at basepoint, Chatham, historic dockyard. I've spent 1h driving there and back to view it, just to tell me that they don't want a fitness related business in the premises. Total waste of time, not considerate at my time, borderline unprofessional to do that.

22 May 2023
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi Alexandros,

Thank you for taking the time to provide further details over email and to discuss your experience with us. As mentioned, in the interest of transparency, we'll be providing more details in this reply.

We're very sorry about the issue you experienced when going to view a potential workspace. When IWG (one of the operators we partner with) reached out to book your viewing, they should've asked about the nature of your business and once establishing those details, explained that they wouldn't be able to house your business and the reasons why.

We've notified them of this experience and conveyed your frustration and disappointment with the service. We've also taken your feedback on board and will do everything we can on our end to avoid experiences such as these going forward.

If you'd like to discuss anything further, please reach out to us at trustpilot@instantoffices.com.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

Super helpful with office searches

Barbara was super helpful with finding a space that meets all our requirements [as difficult as they are!] and communication between us is always great especially when going back and forth with office suppliers

20 April 2023
Unprompted review
Rated 1 out of 5 stars

Rang three times to try to get…

Rang three times to try to get information about some advertised offices but the promised callback never comes.

2 April 2023
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi Gay,

We just wanted to update here that one of our advisors reached out to you but we've been unable to make things right at this time. We are sorry for the inconvenience and have taken your feedback on board to improve our customer service.

If you'd like to discuss anything further, please email us at trustpilot@instantoffices.com.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

Chris has made my search for offices…

Chris has made my search for offices across the country a breeze! I was finding the search for offices very daunting and couldn't seem to secure anything. Since I come across Chris, he has been amazing, always finds what we require within the budget and specification I request. Nothing is too much trouble and he is very responsive on emails and phone calls. Also love the way the info is sent across! 1 office down and many more to go, thanks Chris :D

31 March 2023
Unprompted review
Rated 5 out of 5 stars

We were looking for accommodation and found the perfect place

We were looking for accommodation and it felt like a daunting exercise until we came across Chris. He helped us search within our budget, taking on board what our requirements were. The first office was perfect and Chris remained in touch to assist all through the process, checking in with calls and emails, and not in an intrusive was, all felt very genuine and was a huge help. This was our first move as a relatively new business and it was important we made the right decision. His knowledge and understanding was second to none, he would seek out the answers to our questions and come back quickly each time.
A huge thanks to Chris for making this move happen, for understanding us and for keeping in touch.
We will be using them and Chris in particular if we have any more office moves as we grow

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Kelly listened

Kelly listened, understood my requirements and sent me out a portfolio of office space. She was not pushy and was open and honest about my requirements. I would highly recommend her.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Kelly was great

Kelly was great. She listened, provided options based on instructions and responded promptly at all times. I would definitely work with Kelly again.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service Thank you.

I have to say it has been a great pleasure dealing with Kelly at instant offices. From the moment I put my enquiry in online kellys communications was great she found me the right office and location. She followed up with phone calls and kept me updated all the way till i found the perfect office. Thank you for all your help and support.

28 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Outcome

Marco was very attentive to our needs, always available even with really short notice and listened to our requirements & feedback to ensure he was providing the best suited options. He found us our new office space, which we love.

21 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Barbara is extremely efficient and pleasant, it was a pleasure to work with her to meet our needs in a tight schedule.

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Barbara was a great help in finding us a short-term, convenient, and competitively-priced office in just a few hours as we were unable to move in to our new office due to unforeseen delays.

Thank you,
Maverex Limited

1 February 2023
Unprompted review

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