InstantScripts Reviews 383

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the quick response times and the efficiency of the service, finding it a convenient alternative when their regular doctor is unavailable. Customers often highlight the professionalism and helpfulness of the staff, with some expressing gratitude for the doctors' understanding and clear guidance. However, some people were dissatisfied with the pricing, noting that the cost for a short consultation or a limited prescription can be expensive, especially when repeat prescriptions require additional fees. There are also concerns about customer service, with some reviewers reporting unhelpful or dismissive interactions with staff, and issues with doctors not fully reviewing uploaded documents or having difficulty understanding due to language barriers.

What people talk about most

Service

Customers had ambiguous experiences with service. Many reviewers praised the service for its convenience,... See more

Staff

People report ambiguous experiences with staff. Many customers praise the doctors for being professional,... See more

Price

Customers consistently express dissatisfaction with the pricing structure. Many reviewers report unexpected... See more

Customer service

Reviewers mention negative feedback about customer service, citing issues such as doctors not reading patient... See more

Response time

Users describe positive interactions with response times. Many customers report quick callbacks from doctors,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I listed Scripts to be renewed, was told there were “a lot”. Doctor has prescribed them, what can I say. Then I was scolded because the Doc could not access my records, that’s my choice, as I und... See more

Rated 2 out of 5 stars

The doctor wasn't the brightest spark. I told him I had taken a particular medication for my condition and the condition worsened significantly. He said he would prescribe me the same medication again... See more

Rated 2 out of 5 stars

Confusing - different drs have different options.my inhaler ran out and I called for an instant script only to be lectured by the dr there for not going to my regular GP for it. Isn’t that the whole p... See more

Rated 5 out of 5 stars

Elizabeth King working on to get my escript late at night, her compassion to help me get my medication in time over a hour of dedication amazed me, showing her hard work. Thank you so much for helping... See more


Company details

  1. Clinic
  2. Community Health Centre
  3. General Practitioner
  4. Local Medical Service
  5. Medical centre
  6. Medical certificate service

Written by the company

Fast, Safe & Secure Telehealth Consultations, Online Prescriptions and medical certificates in Australia.


Contact info

3.2

Average

TrustScore 3 out of 5

383 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good service.

The website was very simple to use. The cost for service was very reasonable. I was kept informed on how long I should expect before I was contacted by the doctor. The doctor heard what I had to say and was responsive to my concerns. I would be happy to use this service again if the need arises.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

A number of very positive experiences

I have used InstantScripts on occasions for prescriptions and blood tests when my GP was unavailable and have not had one negative experience. I have had Chronic Asthma for 70 years and recently contracted a lung infection while holidaying on Kangaroo Is. The Doctor, after hearing my symptoms and requests for the appropriate medication, agreed with my diagnosis and issued the prescriptions promptly. I recovered to enjoy my holiday. Today I discussed my blood test results with a doctor (my GP is ill and unavailable for three weeks) who was reassuring and suggested questions to ask when I see my GP next. I am so glad to have an alternate medical service when I require one.

3 December 2025
Unprompted review
Rated 2 out of 5 stars

Confusing

Confusing - different drs have different options.my inhaler ran out and I called for an instant script only to be lectured by the dr there for not going to my regular GP for it. Isn’t that the whole point ? Then I keep getting text reminders saying my script probably ran out. But after my experience with the last Dr I had to deal with I’m very u likely to use again

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Laughed at by the doctor

Couldn't give me my script because I needed tests for it, all good. Doctor laughed at my dislike of having to wait nearly a week for an in person appointment, no bueno

29 November 2025
Unprompted review
Rated 1 out of 5 stars

VERY VERY hard to understand the Doctor…

VERY VERY hard to understand the Doctor through her heavy accent. When the script arrived AFTER I read the label on the existing box, it's not thew same meds. Well, it "might" be the same under a different name but how would "I" know that.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Caring

Caring, experienced Doctors, on time and very professional.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

High recommendation

I needed some tests done.
Obtaining a test request form was very easy and quick.
The tests results were available the next day.
I highly recommend InstantScripts for their professionalism.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

A great service

A great service! Saved my precious time and reduced my exposure to further infection by sitting in a surgery waiting room for an hour!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I had a call within 5 mins on a Sunday morning. GP was friendly, Aussie and knowledgeable. Prescribed antibiotics over the phone to get back on track. Recommend.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

My husband I have used this service 3-4…

My husband I have used this service 3-4 times for medical review when we were unwell, mostly prolonged cold/flu symptoms. We found the doctors very thorough and helpful. The service is quick and efficient and very friendly. It is the responsibility of the patient to provide honest health imformation prior to an appointment. I would recommend this service.

22 July 2025
Unprompted review

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