On Sep 11 I swapped 575,830 TRX (~$193,000) through InstaSwap. Order ID: IK726CC4. The route was executed by NEAR Intents — the provider InstaSwap chose, not me. My deposit confirmed instantl... See more
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Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
Written by the company
InstaSwap is a privacy-first cross-chain DEX built for people who want to move between assets without giving up custody or broadcasting their activity. There is no account to create and nothing to sign up for. You swap, and the trade settles on-chain. A common misconception is that we are a mixer, or that we quietly route orders through centralized exchanges behind the scenes. Neither is true. We are a decentralized exchange. There are no pooled funds, no obfuscation tricks, and no CEX partners sitting between you and your liquidity. Your crypto never rests in our wallets, and every swap is non-custodial from the first deposit to the final delivery. Privacy here comes from the infrastructure, not from hiding. Orders execute inside Trusted Execution Environments, which keeps them off the public mempool and away from front-runners, and settlement is proven with ZK-SNARKs. A trade stays verifiable without exposing your balances, your counterparties, or your strategy to anyone watching the chain. Selective disclosure lets you prove a specific transaction when you need to, and only then. We swap assets in their native form across 67 blockchains and more than 10,000 assets. BTC arrives as BTC and BNB arrives as BNB, with no wrapped substitutes and no bridge holding your funds in the middle. We have been running for over 8 years and have settled more than $2 billion in volume, with swaps completing in roughly 7 minutes on average. If a swap cannot be completed, your funds return to you automatically. You do not need to open a ticket to get your money back. Beyond instant swaps, InstaSwap offers spot and perpetual trading with full self-custody, tokenized stocks and ETFs backed one to one by real shares, split swaps that send a single deposit to as many as 100 destination wallets, and private payments where you fund with any asset and each recipient gets the one they asked for. The team behind InstaSwap is a group of engineers and support staff who deal with users directly. If something comes up, you reach a person who knows the platform, not a chatbot. Whether you are swapping $50 of ETH or moving size across chains quietly, InstaSwap lets you do it on your terms: fast, private, and fully in your control.
Contact info
INS CORE LABS INC. Aquilino de la Guardia Ave. & 47th Street, Bella Vista Ocean Business Plaza Building, Republic of Panama, Panama City, Panama
- support@instaswap.com
- instaswap.com
3.9
Great
401 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
InstaSwap helped me when I didn't know how...
Although I didn't know what I was doing the first few times I attempted to swap currencies, the support team at InstaSwap was able to help me out. They answered my help request and sent a video link that taught me how to do the transaction. (I was leaving out a step!) I was able to complete the transaction after that, and it happened in a very reasonable amount of time, less than 10 minutes. I will continue to use InstaSwap and recommend it to friends!
24 February 2021
Unprompted review
Reply from InstaSwap
Hey Crypto Newbie!
Thank you for sharing your experience with us and for all the kind words!
Kind Regards
Sofia
Secure and Great Overall Experience
Quick transaction, low fees and easy to use website. Excellent service. Finally a swap exchange platform that i can trust. Will definitely use it again. Keep up the good work!!
23 February 2021
Unprompted review
Reply from InstaSwap
Hey Maria!
We are delighted to see you sharing such an amazing experience with us!
Kind Regards
Sofia
Reply from InstaSwap
Hey Carlos!
Your 5-Star review is highly appreciated! We hope to see you soon enough back on our platform.
Kind Regards
Sofia
Swapping fees is too high
Swapping fees is too high,10% to 20% applied, iam transfered xrp only
17 February 2021
Unprompted review
Reply from InstaSwap
Hey Mohan!
We feel sorry for your recent experience on our platform.
Our fees remain 0.25% - 0.50%.
Although, you have to keep in mind that network fees are being applied to your side and those are not affiliated with us but with our exchange provider.
Always do your research and choose a different pair when you see that for example, BTC network fees are high.
Kind Regards
Sofia
Please don't use instaswap
Please don't use instaswap! i have yet to receive my deposit after 3 months. support said they were going to look into it but nothing! Its a scam
17 February 2021
Unprompted review
Reply from InstaSwap
Hey Badex!
We feel sorry for your recent experience on our platform.
All tickets are being categorized and solved as soon as possible from our suppor department.
If your situation is still unsolved send a mail at support@instaswap.io with the details of your swap and TxID's.
Kind Regards
Sofia
Thanks for the excellent service.
13 February 2021
Unprompted review
Reply from InstaSwap
Hey Steven!
We are excited to see you sharing your experience with us! Keep it up!
Kind Regards
Sofia
Excellent support system and real time…
Excellent support system and real time swap.
11 February 2021
Unprompted review
Reply from InstaSwap
Hey Paul!
Thank you for sharing your experience with us! We hope to see you around soon enough!
Kind Regards
Sofia
Just amazing
6 February 2021
Unprompted review
Reply from InstaSwap
Hey Vitae AG Team!
We are thrilled to see your review among our community!
Thank you for being part of our family!
Kind Regards
Sofia
My last transaction amount hasn't…
My last transaction amount hasn't deposited to the account address concerned.
6 February 2021
Unprompted review
Reply from InstaSwap
Hey Joseph!
We feel sorry for your recent experience on our platform.
After our recent research on your situation the issue comes from the side of your wallet/wallet provider in that case Vitae.co service. Make sure to contact them so you will be able to see your balance.
Kind Regards
Sofia
The experience was great it if the time…
The experience was great it if the time could be reduced for making the transition it will help a lot. At the moment it takes too long
6 February 2021
Unprompted review
Reply from InstaSwap
Hey Justine!!
Thank you for sharing your experience with us!
Transaction time depends on the asset that you are exchanging, although our team is constantly working on improving our service.
Kind Regards
Sofia
Very satisfied with the service…
Very satisfied with the service InstaSwap offers. Great work!
4 February 2021
Unprompted review
Reply from InstaSwap
Hey O.C.!
Thank you for sharing your review with our team!
We hope to see you around our platform soon enough!
Kind Regards
Sofia
BAD EXPERIENCE, SPECULATIVE EXCHANGE
With some crypto asset with low price and capitalization (RAPIDS RPD in my experience) the change is NOT THE REAL, IT'S TOO OVERRATED.
Also the swap don't tell the real time price, but gives you the total amount of final operation.
BAD EXPERIENCE, SPECULATIVE EXCHANGE
4 February 2021
Unprompted review
Reply from InstaSwap
Hey Umb0!
We feel sorry for your recent experience on our platform.
Assets with low capitalization face several issues that might impact the price.
Our prices come directly from our liquidity providers and they are on a real time.
Feel free to contact us at support@instaswap.io for any further issues that you might have face.
Kind Regards
Sofia
Very reliable and user friendly
4 February 2021
Unprompted review
Reply from InstaSwap
Hey Christoph!
Thank you for sharing your experience with us!
Kind Regards
Sofia
Reply from InstaSwap
Hey Jeremy!
Thank you for your great review!
We hope to see you around our service soon enough!
Kind Regards
Sofia
This is a very good tool I have seen.
This is a very good tool I have seen.
Easy to understand
Easy to do
Being very fast
Screen is friendly and nice.
However, I do not receive Vitae in My wallet. I don't know if it is a fault from Vitae? it just upgraded the platform. I have your email as eviden but if you can communicate with this, it is appreciate!
Thank you
4 February 2021
Unprompted review
Reply from InstaSwap
Hey Thanh!
Thank you for your kind words!
Please bear in mind that for any issues that you might face we are 24/7 available to assist you at support@instaswap.io
Kind Regards
Sofia
A good app, easy to work with.
This was my first time using the system. Easy to undestand and use. I did not have issues with the system, beautifully and colourfully design.
Thanks.
27 January 2021
Unprompted review
Reply from InstaSwap
Hey Emumena!
Thank you for sharing your first experience on our service!
We hope to see you around soon enough!
Kind Regards
Sofia
tha best exchanger i like tha platform…
tha best exchanger i like tha platform 100%
27 January 2021
Unprompted review
Reply from InstaSwap
Hey Akeeshan!
Nothing greater than a pleased customer!
See your around!
Kind Regards
Sofia
It was fast and awesome I must say.
21 January 2021
Unprompted review
Reply from InstaSwap
Hey Ali!
Thank you for your great words!
We hope to see you around our service soon enough!
Kind Regards
Sofia
Nothing interesting to write the swap…
Nothing interesting to write the swap charges is too high hw can you guys charge 42usd for a 242usd swap transaction from vitae to btc 42usd this is criminal i am nt using this platform to swap vitae to btc again.
18 January 2021
Unprompted review
Reply from InstaSwap
Hey Aso royal!
We feel sorry for your recent experience on our platform!
You should bear in mind that due to the huge rise on the prices of Bitcoin the network fees of our providers have been raised and it is something that we can not impact.
Feel free to contact us so we can assist you further.
Kind Regards
Sofia
Trusty and fast
As usually instaswap stays true to its promise: reliable and fast
15 January 2021
Unprompted review
Reply from InstaSwap
Hey Karina!
Thank you for being around and for your excellent reviews!
Kind Regards
Sofia
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