Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
Company replied
Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to nanvers at kfc to charge my…
I went to manvers at kfc to charge my car went on number 1 tapped my bank card and folled instructions to plug into my car then waited then said not charging so unpluged it waited a bit then tried again same thing not charging so thats £30 then tried number 2 and same thing again another £15 so alltogether i have had £45 taking out off my bank and did not get my car charged could you pkease refund my money please
24 February 2026
Unprompted review
Reply from instavolt.co.uk
Hello William,
Thank you for taking the time to leave a review. We’re really sorry to hear about your experience at our Manvers KFC charging station.
We understand how frustrating it must have been to attempt to charge multiple times and not receive a charge.
We have responded to you via Trustpilot to request some further information so that we can investigate this properly for you. If you could please provide the details requested, this would be greatly appreciated and will allow us to look into the sessions and arrange any refund due as quickly as possible.
We apologise again for the inconvenience caused and look forward to resolving this for you.
Kind regards, The InstaVolt Team
Best car chargers.
I always try and look for a instavolt charger when I need topping up or a complete charge, not the cheapest but I find by far one of the best, works every time first time for me, thank you.
22 February 2026
Unprompted review
Reply from instavolt.co.uk
Dear Gary,
Thank you for taking the time to leave a review. We are glad to hear you had a positive experience at our charger and we hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Use of the plug cables
My problem was unexpected. It was the first time I have used Instavolt. I found I could hardly turn the cable to plug in. It was so heavy and stiff. It seemed to want to go sideways and I couldn't turn it to plug in finally managed in the end. But it was a huge struggle. And plugging it back in to the unit at the end was difficult.
I am female and fairly old. I bet it was designed by robust young men.
As a lot of EV purchases will be older people, think about all of us.
20 February 2026
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for taking the time to leave a review and for sharing your experience with us.
We are very sorry to hear that you found the charging cable difficult to manoeuvre, especially as this was your first time using InstaVolt. That must have been frustrating, and we completely understand how the weight and stiffness of the cable could make it challenging to plug in and return to the unit.
Our rapid DC chargers use thicker cables as they are designed to safely deliver high-powered charging. However, that does not take away from your experience, and accessibility and ease of use are extremely important to us. As more drivers of all ages transition to electric vehicles, it is vital that our network works well for everyone.
We have a dedicated Accessibility Team who review site designs and equipment, and we are introducing updates across the network, including improved cable management systems and revised charger designs to make manoeuvring cables easier. Your feedback is incredibly valuable and will be shared with the relevant team as part of this ongoing work.
If you would ever like assistance while at one of our chargers, our 24 hour helpline is displayed on the unit and our team are always happy to help guide you through the process.
We do hope you will give us another try, and thank you again for highlighting this.
Kind regards, The InstaVolt Team
First time using Instavolt, ridiculously expensive
First time using Instavolt, never, ever, again, £73.62 for a VW buzz cargo van,feel absolutely ripped off!
It wasn’t even a full charge, gave me an approximately 120miles.
Avoid at all cost.
Update, after 8days Instavolt refunded me £14.31 so I paid in total £59.31 for a charge I could have done at home for around £12
13 February 2026
Unprompted review
Reply from instavolt.co.uk
Good morning Anthony,
Thank you for taking the time to provide your feedback on our price per kWh.
Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. However, we will ensure that your thoughts are passed on to the relevant team for consideration.
So that we can look further into your session and provide a summary for your records, please may you respond to our information request with the charging date, time, location and last four digits of the card used?
Thank you in advance, we look forward to your response so that we can further assist you.
Kind regards, The InstaVolt Team
Missed screen receipt
Missed the screen receipt in pouring rain, reached out to the admin team and had receipt next day... brilliant
19 January 2026
Unprompted review
Reply from instavolt.co.uk
Good morning Andrew,
Thank you for your five star review, we are glad to hear that you promptly received a receipt from our team after missing the opportunity at the time of the charge, we are always more than happy to help!
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Every time i see an instavolt charger…
Every time i see an instavolt charger im happy i know it will be fast and im ok .
There just isnt enough of them.
9 February 2026
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your generous five star review! we are glad to hear you find our chargers to be reliable and fast.
As we continue our roll out across the UK and internationally, the growth of our network will increase nationwide. You can keep up to date on the release of new charging stations with our app and social media pages, as this is where we share all of our news.
We do hope this helps and we look forward to seeing you on the network again soon.
Kind regards, The InstaVolt Team
Poor, Very poor
Charged at a measly 40kW on a supposedly 'Ultra Fast' charger. At 89p per kWh, this isn't just poor service—it’s highway robbery. The pricing and performance of these public networks are starting to feel less like a service and more like a cartel.
3 February 2026
Unprompted review
Reply from instavolt.co.uk
Hi Andrew, thank you for taking the time to leave us a review.
While the charger you used is capable of ultra-rapid speeds, the actual charging rate is influenced by several factors outside our direct control, including your vehicle’s maximum acceptance rate, battery temperature, state of charge, and how the car manages power as it charges. It’s quite common for speeds to reduce significantly once a battery is above a certain percentage, even on ultra-fast hardware.
We appreciate your feedback regarding our pricing. Our pricing reflects the costs of installing, maintaining, and operating high-power infrastructure, but we’re always reviewing this alongside customer feedback.
If you’d like us to look into your specific session, our support team would be happy to help, we can check the charger data and explain exactly what happened.
Kind regards, the InstaVolt team
Rewards are not good. Off peak price has gone up
Im pretty disappointed with the reward system. The amount of charging/ money you must spend to earn £5 credit is quite bad i think. We’re talking hundreds :(. Also unhappy your off peak charging price has also gone up. I feel your customers are not being looked after as well as they could be.
1 February 2026
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for taking the time to share your feedback. I am sorry to hear that you are disappointed with the rewards scheme and the recent changes to our off-peak pricing.
We appreciate that earning rewards can take time, and your comments have been noted and will be shared with the relevant team for review. Our pricing and rewards are regularly assessed as we continue to invest in maintaining a reliable, easy-to-use rapid charging network across the UK, but we understand how important value for money is to our customers.
We genuinely appreciate your honesty, as feedback like this helps us understand where we can improve. If you would like to discuss your experience in more detail, please feel free to contact us at info@instavolt.co.uk
and we would be happy to help.
Kind regards,
Great chargers but it’s such a shame
Whilst the chargers around me are always in great condition and always work the price is exceptionally high, cost an extortionate amount of money to charge my car which really is a shame, instead I travel 20 miles to a rival charger and pay just 31p per kWh, come on InstaVolt ya can do better than that!!
31 January 2026
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for taking the time to leave a review and for your kind comments about the reliability and condition of our chargers.
We’re sorry to hear that you’re disappointed with the price per kWh. Our pricing reflects the significant investment we make in installing, maintaining and operating a reliable rapid charging network, including high-powered chargers, contactless payment, 24/7 customer support and ongoing site maintenance. That said, we fully appreciate that cost is an important factor, and your feedback has been noted and shared with the relevant team.
We do also offer an off-peak rate for customers using the InstaVolt app, which may help reduce costs depending on when you charge.
Thank you again for your honest feedback. We really value it and hope to welcome you back to an InstaVolt charger in the future.
Kind regards,
Really hard to use the app
Really hard to use the app. In the end gave up and paid the £45 preauthorisation. Then the cable was a real pull - good gym workout!
31 January 2026
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for taking the time to leave a review. I’m really sorry to hear that you found the app difficult to use and that this led to you having to pay the £45 pre-authorisation. I also apologise for the difficulty you experienced with the charging cable, as this should not feel excessive.
Your feedback is appreciated and will be shared with the relevant teams, as we are always looking to improve both our app experience and our hardware usability. If you would like us to look into your session further or need any assistance in the future, please contact us at info@instavolt.co.uk
and we will be happy to help.
Kind regards,
The InstaVolt Team
Reply from instavolt.co.uk
Hi, thank you for your positive review. We are really pleased to hear you found the charging experience fast and easy. We hope to see you again soon. Kind regards, the InstaVolt Team.
really bad app
really bad app. nothing but hassle. app repeatedly does not connect to charge points. customer service is not able to help because there system is limited. not the staffs fault u feel sorry for them because i’m sure they would help of they could. it’s not just the app. when i pay with a debit card it takes money but charge point stop charging. then you have wait to get you money back. 3 weeks pending which after 3 times this happening adds up. £45 each time and no charge.
23 January 2026
Unprompted review
Reply from instavolt.co.uk
Hi,
Thank you for taking the time to leave a review. We are really sorry to hear about the frustration you have experienced, both with the app and when paying by debit card.
We appreciate your understanding towards our customer support team and we are sorry that the experience did not meet expectations. App connectivity can sometimes be affected by signal issues at certain locations, but we understand how disruptive this is when you are trying to charge.
With regard to the £45 amounts you mentioned, these are pre-authorisation holds taken to validate the payment card. If a charge does not complete successfully, these funds are automatically released by your bank. We appreciate that waiting for this to clear can be frustrating, particularly when it happens more than once, and this feedback is important to us.
We would really like the opportunity to look into your specific experience and help where we can. Please contact us at info@instavolt.co.uk
with your charging details so we can investigate further and assist you directly.
Kind regards,
The InstaVolt Team
Great service from InstaVolt...
Been a few problems but all seems O.K.now
thanks to all INSTAVOLT Team.
29 January 2026
Unprompted review
Reply from instavolt.co.uk
Good afternoon, thank you for taking the time to leave a review.
We understand there was some confusion due to multiple app accounts being created. Our App Team have been in contact with you to resolve the issue and we understand you are now able to access the desired account again.
Kind regards,
InstaVolt
Reply from instavolt.co.uk
Hi Diana, thank you for your 5 star review. We are so glad to hear that you found our chargers fast and reliable. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Still nowhere near as competitive as…
Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteering obscene. How much per kWh goes to your Shareholders? I've seen some Tesla superchargers at 23p and regularly less than 43p at peak hours, so why can't you do this? Ever wondered why in a shared charging location why all EV owners are heading to the Tesla chargers while yours lay dormant and costing money ?
20 December 2025
Unprompted review
Reply from instavolt.co.uk
Hello Chris, thank you for taking the time to leave us a review.
Our pricing is set to reflect the significant costs involved in installing, operating, maintaining and powering a reliable rapid charging network, and it is broadly in line with many other public charging providers in the UK. While we can’t comment on the pricing structures of other networks, we do recognise that price is a key factor for drivers when choosing where to charge.
Your feedback regarding competitiveness and value has been noted and will be passed on to the relevant teams for consideration as we continue to review and develop our offering.
Kind regards, the InstaVolt team
WOW I will recommend Instavolt electric…
WOW I will recommend Instavolt electric charge point situated at McDonald's.
First time for using EV charging point, I was very nervous at first but I can honestly say once I'd finished I became the most confident. The easiest and most affordable way to use ev charging point is by downloading the instavolt app through ur app store on smartphone, link app to instavolt ev charging point and follow instructions on app, it's so easy and straightforward the rest is history. Plus u have the opposition to grab something to drink or eat while the car is charging. On app u can charge as little and as much as u can afford but if u use ur contactless debit card at the charging point, u have to have at least £45 in ur account before the bank will authorise for payment to go through. So come on electric vehicle users give the instavolt charging app and point ago, to c exactly what I mean.
16 January 2026
Unprompted review
Reply from instavolt.co.uk
Hi Leah, thank you for your fantastic 5 star review! We’re really pleased to hear that your first EV charging experience was a positive one and that the app helped you feel confident using our chargers. Making charging simple, straightforward, and stress-free is exactly what we aim for. We look forward to seeing you on the Network again soon! Kind regards, the InstaVolt team.
Always good and without issue
7 January 2026
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for your review. We are really pleased to hear you always have a good experience charging with us. We hope to see you again soon. Kind regards, the InstaVolt Team
Very good and reliable charger
Very good and reliable charger, easy to use app and more often than not available. Positioning is good with often good amenities.
6 January 2026
Unprompted review
Reply from instavolt.co.uk
Hi Morgan, thank you for your 5 star review! We are so glad to hear that you find our chargers reliable and easy to use. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
InstaVolt is a reliable and easy-to-use…
InstaVolt is a reliable and easy-to-use EV charging network. Contactless payment makes charging quick and hassle-free, and chargers are usually fast and well located. Prices can be a bit higher than some alternatives, but overall it’s a convenient and dependable option for charging on the go.
27 December 2025
Unprompted review
Reply from instavolt.co.uk
Hi Gintas, thank you for your brilliant 5 star review! We are so pleased to hear that you find our Network quick, dependable and hassle free. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hi Alex, thank you for your 5 star review. We are happy to hear that you were pleased with your recent charging experience. We hope to see you charging with us again soon! Kind regards, the InstaVolt team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.