Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
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Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pretty decent charge
Pretty decent charge, but pricey and app could be w bit better but not bad at all.
25 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi,
Thank you for taking the time to leave your review, we really appreciate your feedback. We’re glad to hear you had a good charging experience, and we completely understand your thoughts on pricing and the app.
We’re always working on improvements to make our service as smooth and reliable as possible, so your comments are very helpful.
Thanks again for choosing InstaVolt, and we hope to see you at one of our chargers again soon.
Kind regards,
The InstaVolt Team
So easy to use
So easy to use, fast charging, would recommend and would 100% use again
19 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi Colin,
Thank you so much for your lovely review! We’re really glad to hear you found our chargers easy to use and that you had a great experience with the speed and reliability.
We really appreciate your recommendation and look forward to seeing you at one of our chargers again soon.
Kind regards,
The InstaVolt Team
Topped up my car just to get me home…
Topped up my car just to get me home which cost £6 but charged £45 pending until they can sort out the payment. Said it could take up to two weeks.
Shocking and lazy considering it's 2025
22 October 2025
Unprompted review
Reply from instavolt.co.uk
Hello Antony,
Thank you for providing your feedback on our services, please accept our apologies for any inconvenience caused.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
However, if you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
We do hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Three Maids Superhub near Winchester
44 chargers only 3 in use. Easy to use and good Starbucks on site with clean toilets etc.
18 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi Rob, thank you for your 5 star review! We are happy to hear that you found our Winchester Hub easy to use and that you were pleased with the on-site amenities. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
Extremely good customer service…
Extremely good customer service received when calling the help centre.
18 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi Rigo, thank you for leaving us a 5 star review! We are glad to hear that you were happy with your recent experience with our Customer Service team. We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
Very easy to use and fast
Very easy to use and fast . Can be expensive but you obviously pay for your time .
11 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi Jenny, thank you for your review! We are so pleased that you found our chargers fast and easy to use. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
17kw from a50kw charger is not good enough
I have tried using the Instavolt charging system twice now . The first time despite loading £20 onto the app i could not get the app to communicate with the charge point so had to use my credit card to charge the car which cost me 89p per kw at 6am also the charging from 10% would not go above 30kw. This morning again at 6.10 am at Bannatynes in Eastbourne on charger number 1 i was able to use the app and my current charge was at 52% so i wanted to charge it to 80% and it would not charge above 17kw so it took me around 40 mins for a 10kw charge which in my opinion is not good enough for whatever reason . My car has done less than 6k miles and is 18 months old so no battery age issue.
17 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi David, thank you for taking the time to leave us a review. We are sorry to hear that you have recently experienced issues when charging with us. Please could you email us at info@instavolt.co.uk with the date and approximate times of your recent charging sessions so that we can look into this for you? Kind regards, the InstaVolt team.
Instavolt is the best
Instavolt is fantastic, efficient, clean, and quick, the best in EV charging.
17 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi Alan, thank you for your 5 star review. We are so glad to hear that you find us to be the best in EV Charging! We look forward to having you on the Network again soon. Kind regards, the InstaVolt team.
I had a lot of problems with chargers
I had a lot of problems with chargers, but never with Instavolt. Always quick and easy to charge the car. Easy acceible and very easy to use. Im recommending Instavolt.
14 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi Michal, thank you for your 5 star review. We are so glad to hear that you find our chargers accessible and easy to use! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hi Stephen, thank you for your 5 star review. We are glad to hear that you found using our chargers for the first time easy. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Not very pleased that Instavolt has now…
Not very pleased that Instavolt has now increased off peak charge prices from 54pkh to 60pkh.Now I can charge at Tesla non Tesla cheaper and I pay a monthly subscription of only £4.99 and can
Charge at IONITY for just 43pkh
10 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi John, thank you for taking the time to leave us a review.
Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability, and an ever-growing network of nationwide chargers. Due to the continued rise in energy and supply costs, we have made the difficult decision to increase our prices.
We understand that price increases are never welcome, and we’ve done our best to minimise the impact while remaining committed to offering great value. We regularly review our costs and, whenever possible, will pass any savings back to our customers. We will ensure your feedback is passed onto the relevant teams regarding this.
Kind regards, the InstaVolt team
The app never works for me to take…
The app never works for me to take advantage of the cheaper rates between 8pm and 7pm. This is the third time of trying to use the app. Out of frustration I have to use my card to pay the full balance.
10 October 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for taking the time to leave us a review.
We’re very sorry to hear that you were unable to access the off-peak rate through the app, we completely understand how frustrating that must have been.
Please may you provide ourselves with your email address, so we can contact you and investigate the issue further for you?
Thank you for giving us the opportunity to resolve this, we look forward to hearing back from you.
Kind regards, The InstaVolt Team
Chargers always available and never…
Chargers always available and never have any issues
10 October 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Craig,
Thank you for your five star review! We’re happy to hear about your positive experience and that our chargers are always readily available to you.
We really appreciate your support and look forward to seeing you on the network again soon.
Kind regards, The InstaVolt Team
Reliable and rapid
Reliable and rapid. Always one available, not far off route. Available for all EVs with just a bank card. Good deals for app or RFID users. Speedy repairs to broken charging points.
10 October 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your review! We’re glad to hear that you find our chargers to be reliable, rapid and that you are taking good advantage of our off-peak rates available to app and RFID users.
We really appreciate your support and look forward to keeping you charged up on many more journeys.
Kind regards, The InstaVolt Team
Bought my car on the Saturday and used…
Bought my car on the Saturday and used this first on the Sunday. Rapid charging for 10 mins cost £10 which added 35 miles. Great for a quick fix plus easy to use!
5 October 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Jo,
Thank you for your five star review! We are very glad to hear that you found our chargers to be quick and easy to use.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Reply from instavolt.co.uk
Hi Haydn, thank you for your 5 star review. We are so glad to hear that you were able to charge without any issue! We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
They changed off-peak pricing again…
They changed off-peak pricing again without prior warning. Of course up. EXCLUSIVE app price 0.89/kWh is truly "exclusive". Charging speed is very disappointing and absolute darkness at charging stations (need to use phones flashlight to connect cable. Horrible company.
3 October 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for taking the time to leave us a review, we’re really sorry to hear about your experience and the frustration caused by both the charging speed and the lack of lighting at our station. We completely understand how disappointing this must have been, especially when charging in darker conditions.
Due to the continued rise in energy and supply costs, we have made the difficult decision to increase our prices to £0.89 per kWh (standard) and £0.60 per kWh during off-peak hours (8pm–7am). We understand that price increases are never welcome, we’ve done our best to minimise the impact and remain committed to offering great value. We will always continue to review costs closely, and whenever it is possible to pass savings back to our customers, we will do so.
Your feedback regarding lighting and charging performance has been passed to our Operations team for review, as we’re always looking to improve the safety and reliability of our network.
Thank you for taking the time to share your thoughts — we really appreciate it. Kind regards, the InstaVolt team.
Yet again had trouble with your…
Yet again had trouble with your instavolt charger at McDonald's. I spend more time trying to start the charging than the actual time it takes to charge my ev. Gave up today after 20 mins, went to mfg charger no problems and cheaper
3 October 2025
Unprompted review
Reply from instavolt.co.uk
Hi Simon,
Thank you for taking the time to leave us a review, we apologise for any inconvenience caused. Please could you email us at info@instavolt.co.uk with the details of your charging session so that we can look into any potential issues for you?
Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hello, thank you for leaving us a 5 star review. It's great to hear that you had a positive experience on our Network. We look forward to having you charge with us again. Kind regards, the InstaVolt team.
Easy to use
Easy to use, accessible with all points working. First time user, will use again.
28 September 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for your review. We are so pleased to hear that you found our chargers accessible and easy to use! We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
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