I reached out by email for assistance with TTL settings. I received a response and resolution in about 4 minutes from a very helpful support team member named Maria. Great job and very good response t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No response to my ticket support from two weeks ago. Tried their AI chat bot (unhelpful) and couldn't connect me to a person because there were none available. Phone support also unavailable. They sa... See more
I have never dealt with a domain register who is as bad as these guys. There phone number is ALWAYS "Temporarily Unavailable". 3 weeks and counting, not a single reply to their ticket system for tech... See more
They used to be a decent registrar. Now, after 6-7 years I'm making the effort of moving our 600+ domains away from them. No support, no account manager, tickets take weeks to resolve after repeated c... See more
Company details
Information provided by various external sources
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Contact info
GPO BOX 988, 3001, Melbourne, Australia
- +61397831800
- support@instra.com
- instra.com
2.1
Poor
140 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice and quick support :)
23 November 2020
Unprompted review
Reply from Instra
Dear Shankar,
Thank you for letting us know that you enjoyed the service @ Instra.
It's great to read that you received a quick resolution to your query and we appreciate your feedback.
All the best,
The team @ Instra :)
Great Support
Great Support
I had a presale question regarding payment, which was answered greatly
Thank you very much and keep it up
12 November 2020
Unprompted review
Reply from Instra
Dear Mohammad,
Thank you very much for the fantastic feedback.
It's great to hear our teams were able to quickly supply the answers you required with your payment query.
We're always happy to assist and will be here for you, when you need us next.
All the best,
The team @ Instra :)
Support/Instra was able to assist and…
Support/Instra was able to assist and resolve my issue straight away. Great service.
4 November 2020
Unprompted review
Reply from Instra
Hello Bill,
Thank you for letting us know that you enjoyed the service @ Instra.
Our teams appreciate your feedback and we look forward to hearing from you again soon.
All the best,
The team @ Instra :)
thanks for the assistance
thanks for the assistance. we appreciate your help in our problem. have a happy weekend.......................................................................................................................................................................................................
28 October 2020
Unprompted review
Reply from Instra
Hello Iris,
Thank you for taking the time in leaving us your feedback.
We're very happy that your problem was quickly resolved and wish you a wonderful weekend as well :)
All the best,
The team @ Instra :)
Reply from Instra
Dear هادي الجبة
Thank you for your feedback and also the 5 star rating.
Our support teams appreciate your comments and we're always glad to be of assistance .
All the best,
The team @ Instra :)
Always great service
Technical support always gives detailed "How to"
steps for your enquiries. Always you get connected immediately, no need to wait.
14 October 2020
Unprompted review
Reply from Instra
Dear Stavri,
Thank you very much for sending through your feedback.
Our support team always enjoy being able to provide swift solutions and guidance and we loved reading your comments.
All the best,
The team @ Instra :)
Very good support!
14 October 2020
Unprompted review
Reply from Instra
Hello Paris,
Thank you for your comments and we're very glad you've enjoyed the support provided at Instra.
We appreciate your feedback and are always happy to assist.
Best Regards,
The team @ Instra :)
Amazing response. very patient. gave me excellent details.
Amazing response.
8 October 2020
Unprompted review
Reply from Instra
Dear Mira,
Thank you for your feedback and we're very happy to provide the answers you required.
Our team is always here to help and we look forward to hearing from you again.
All the best,
The team @ Instra :)
Chat support is really good
Chat support is really good. Much much better that you would expect. I had a really unique situation and they were easily able to resolve it.
29 September 2020
Unprompted review
Reply from Instra
Hello Kevin,
Thank you very much for letting us know about your experience with our live chat service.
It's fantastic to hear your issue was swiftly resolved and we look forward to chatting with you again soon.
Best Regards,
The team @ Instra :)
This was very helpful
This was very helpful. I needed step by step directions to see what I was missing when mapping our new website. We got it done!!
The only thing was while I was a little on edge with this computer stuff, I had a little trouble finding the chat option. I didn't see on the dashboard where to go and had to have another person send me the chat link. I might have just been stressed and didn't see it though?
29 September 2020
Unprompted review
Reply from Instra
Dear Morgan,
Thank you for taking the time in leaving us your feedback.
Our teams always enjoy assisting via our live chat service, as we find this to be a great way in providing the solutions you require in real time.
We're very happy to hear our team were able to provide you with a walk through in getting your website up and running and we appreciate your support.
All the best,
The team @ Instra :)
A great service
A great service. Checked the issue, asked some questions and solved the problem. I'm very happy :)
Sunara
10 September 2020
Unprompted review
Reply from Instra
Hi Sunara,
Thank you very much for taking the time to leave us feedback!
We loved hearing that you were happy with the service.
We look forward to helping when you need us next.
All the best,
Louise and the team @ Instra
Adding a TXT DNS…
I was unsure how to create a TXT DNS and the individual I was on chat with was so helpful- I am not text savvy and they made sure I understood what I was doing, guided me through and even pointed out when I had made an error. Terrific customer service!I would have spent hours on google no doubt otherwise trying to figure that out
24 August 2020
Unprompted review
Reply from Instra
Dear Grace,
It's great to hear you enjoyed our live chat service and we were able to walk you through the issues at hand.
Our teams appreciate your comments and we thank you very much for the feedback.
Best Regards,
The team @ Instra :)
Excellent Communication Services.
13 July 2020
Unprompted review
Very high level exchange of ideas and…
Very high level exchange of ideas and information
10 July 2020
Unprompted review
Fantastic support
26 June 2020
Unprompted review
Unbelievable and Impressive!
Five days trying to sort an issue accessing my account. Today this impressive and helpful gentlemen fix my problem in a very easy way. Thank you so much and keep going like you have done today and you will go far. THANK YOU!
22 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.