I had a short deadline for sourcing PIR insulation board - so after leaving a message on their WhatsApp system late at night, I had a positive, helpful reply first thing in the morning from Insulation... See more
Company replied
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This is one of those occasions when even 1 star is too much. Placed an online order for insulation slabs (order number 3958), only to be told that because of quantity and location the order will be ca... See more
Company replied
I searched for companies to buy multi finish plaster during this difficult time. Drew a blank....except for InsualtionBee !! From day one Ewelina was helpful, positive and always answered the phone.... See more
Company replied
I cannot recommend Insulation Bee enough. Ewelina went over and above with my many questions and requests and there was never an issue. Not only were they the cheapest, they were the easiest co... See more
Company replied
Company details
- Insulation Materials Shop
- also in
- Building materials market
- Building materials store
- Building Materials Supplier
- Insulation contractor
- Insulator Supplier
Written by the company
Insulationbee is an online retailer of insulation, dry-lining, construction accessories, fire protection, fixings, plasterboards, insulated plasterboards and wet room products. Our range is extensive, offering general thermal insulation and loft roll, to more specialised products including acoustic insulation and door canopies! Based in Manchester we offer a nationwide delivery service to home, office or site (see our FAQ’s for delivery therms). Supplying major brands such as Celotex, Recticel, British Gypsum, Kingspan, Promat, Cellecta, Xtratherm, Rokcwool, Ceresit, Cordek, Dowpon, Hush and Knauf. Order online at our insulation shop any time and if you need help then our offices are open 8am-6pm. We set the standard on the choice, quality and competitiveness of our products. Bee with us
Contact info
Office 276b, 182-184 High Street North , United Kingdom, E6 2JA, London, United Kingdom
- 020 3883 9057
- sales@insulationbee.co.uk
- insulationbee.co.uk
4.5
Excellent
108 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Got there eventually
1. Had to chase for a delivery date a week after initial ordering. Delivery was then incorrect, still no resolution date a week on.
2. Once initial review was posted contact was made within half an hour & resolution swiftly sorted, apparently delay was due to a manager being absent.
Simple bit of feedback, keep your customer updated, everybody's happy.
Actual product good, both deliveries went smoothly on site, drivers couldn't have been more helpful.
Would give these folk another opportunity should I have a need for more insulation.
1 December 2021
Reply from InsulationBee Shop LTD
Hi,
Hope you are well.
As you spoke over the phone with my college our transport manager was out of work due to being sick for 3 days and this is why it took a little to replace the stock.
I'm really sorry about the inconvenience caused as this normally takes 2 days to solve.
If you could kindly revise your review it would be much appreciated :).
Any questions or concerns please contact us at anytime.
Kind regards,
Ewelina
This company is awful
This company is awful. We ordered a brochure in June 2021 for a large project. It is now November and we are still requesting them for a refund as it failed to arrive and we had to go elsewhere for the product.
The company claim that they have sent it four times and that it must have gone missing even though we have continuously requested a refund. InsulationBee please refund us our money and look into your courier services as clearly they are loosing you business and damaging your reputation
12 November 2021
Unprompted review
Reply from InsulationBee Shop LTD
Hi,
Hope that you are well.
Unfortunately this has been sent 6 times via external courier and always got lost or damaged ( As its a brochure ) .
Your refund has been issued on last Monday as you have requested ?
We already stop working with that delivery company - Hermes. Normally we use our own delivery transport but as you were outside of our delivery area we had to use them.
Sorry about the inconvenience caused.
Kind regards,
Ewelina
Excellent prices and speedy deliver
Excellent prices and speedy deliver. Two separate orders all went through with no hassle!
6 November 2021
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
If you need insulation this is the…
If you need insulation this is the place to come from the start they were helpful and friendly there prices were the cheapest around by far and the delivery time was amazing too seller and very highly recommend them thanks again
15 October 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Fabulous service
Fabulous service - approached this company after a Google search trying to find a now defunct product. They recommended a replacement and ensured prompt delivery.
11 October 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Ordering was easy and all arrived at the agreed date
Ordering was easy and given the present supply issues with all sorts of building materials I was contacted by a very friendly person about a delay that was fine with me as I had sort of expected it. Delivery at the arranged date was as expected with tracking etc. Uncomplicated and at a competitive price. Thanks!
10 October 2021
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Good Price and delivered when they said…
Good Price and delivered when they said they would and left where i requested.
Faultless service
8 October 2021
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Always a great service from Insulation…
Always a great service from Insulation Bee. Delivery time and query responses are on point. I'll definitely be ordering again.
2 September 2021
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
I have jusr had an order completed by…
I have jusr had an order completed by insulation bee they were very very helpfull and did extremely well in difficult transport times highly recomended
25 August 2021
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Urgent collection of X-ray boardService was perfect seamless and very…
Service was perfect seamless and very simple. I needed an urgent collection same day it was organised and I collected within an hour. I will definitely order again.
Phil
23 August 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Didn't provide a refund on an alternate product
I was looking for a quick delivery of Kingspan TF70. Was promised (200%) it would be a 2-3 day delivery as against my order elsewhere where it was 7 days. So I ordered with InsulationBee only to be told later that they didn't have stock. I accepted an alternate product which was lower cost but annoyingly they wouldn't refund the difference.
The sales representative was polite and responsive, and the alternate product was delivered as promised.
13 July 2021
Unprompted review
Reply from InsulationBee Shop LTD
Hi ,
Different suppliers have different prices and allocations.
And also we offered you the same price as them. Please have a look at their delivery notes:
The delivery charge on orders below £200 is £60 including VAT. Any orders above £200 are subjected to the standard delivery charge of £36. Delivery lead time is up to 5 working days from the date of the order.
And the competition price :
@14.99 exc Vat a board = 449.7 exc vat plus 36 exc vat = 485.7 exc vat = 582.84 Inc Vat. (With us you paid £568.08 Inv vat, so we were 20£ cheaper)
Kind Regards,
Ewelina
Perfect service , quality products …
From ordering the product to the quality. The whole service was fantastic. Great service , very efficient and top quality. Thank you very much guys.
5 June 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Horrendous customer service
Horrendous customer service! Never experienced anything like it before. After admitting their mistake, with an apology, they refused to give any kind of refund. Seems they have a bit of a reputation in the market for this. Would certainly never deal with this company again.
(And to reply to your comment below, which is a lie, I didn’t want to keep the product. All I wanted to do was return the product to you. You charged me £25 for delivery to send to me and then decided you wanted £90 for return delivery and only £35 refund for over a £200 product. As you well know, you got the calculations completely wrong and admitted your mistake but still won’t accept the returned goods. Your words were “why don’t you sell on eBay?”).. Really! I shouldn’t have to. You just made it impossible for me. Well surprisingly, that’s not great customer service!
10 May 2021
Reply from InsulationBee Shop LTD
Hi Daniel,
Hope that you are well.
I don't know what do you mean with "bit of reputation" but I'm sorry that you had a bad experience.
In this case the one with the bad calculations was yourself as we only process quote requests from our clients and we never do calculations for them. It was asked for you to double check the quantities and the quotation. Quotation which you replied that was correct and to proceed.
Also even that it wasn't our mistake a refund option was given by us. However the refund that you wanted (To keep the materials and get money back) no company is accepting or offering this option.
We do have the emails so if you have any kind of questions please don't hesitate to contact us.
Have a great day and it will be our pleasure to help you if you have any queries.
Kind regards,
Ewelina
Ewelina was so incredibly helpful
Ewelina was so incredibly helpful, there was nothing that was too much trouble for her. She made the whole process so easy. There are very few people who are able to provider such a high standard of customer service. She is most definitely an asset to the business and I urge you to make sure she knows that! Thank you!
3 May 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Great service and price
I only needed 1 pack and these were the best price but delivery would have made it too dear so I arranged to pick up locally. Right from the start, the service was great and the man I dealt with at the top of his game considering it was a small order. Well done!
2 April 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Great company to deal with.
Great company to deal with.
Highly Recommended !!
MH Costa
9 March 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Very quick efficient service
Very quick efficient service. The loft ledges were exactly as described and what I needed
I will definitely use this company again if I require further items and will recommend it to friends and relatives.
8 March 2021
Unprompted review
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
Reply from InsulationBee Shop LTD
Thank you for choosing us as your building materials supplier in London/Manchester.
If you ever need more insulation materials please visit our online shop and search over our 4000 products or give you a call on 02038839057.
Bee with us.
Ewelina
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