InsureandGo Australia Reviews 1,339

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,080 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing to be very reasonable and competitive, especially when compared to other providers, and appreciate the ability to customize their coverage options to suit their specific needs. The website is frequently praised for being easy to navigate, professional, and user-friendly, making the purchasing process streamlined and simple to understand. Many people have used the company multiple times, highlighting the excellent service, helpful staff, and the ease with which claims are handled, often being settled quickly and efficiently. However, some customers also noted issues with the claims process, experiencing delays in payment or having claims denied due to specific conditions not being clearly communicated. A few other people also felt that the premium could increase unexpectedly or that the online account login was problematic.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding the costs very affordable and... See more

User experience

Customers report positive experiences with the user experience, often describing it as easy to navigate,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, helpful, and... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate. Customers... See more

Claim

Customers consistently note ambiguous experiences with claim, with some reviewers reporting quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fair price and easy to arrange cover. As we navigate maturing, occasionally a new medical problem presents. Insure and Go make it seamless to add these medical situations to any policy and... See more

Rated 5 out of 5 stars

Easy straight forward application. Coverage good with great optional extras. Price very reasonable and insure older people without extra payment. Choose your excess is a great feature. Never made a... See more

Rated 5 out of 5 stars

Stress free experience with sensible step by step process and reasonable premiums. We feel the risk assessment they do for seniors is in line with today’s wellness & capabilities for older folks. Ot... See more

Rated 5 out of 5 stars

I like to feel as free and comfortable when I travel as when I'm home and riding my motorbike is one of those freedoms I enjoy. There are not that many motorbikers who travel the world and run in... See more


Company details

  1. Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You’d be crazy to travel without it!

We’ve always valued travel insurance, but for us it’s essential. My husband has type 1 diabetes, so having reliable cover gives us real peace of mind whenever we travel.

We’ve also had firsthand experience of how important that protection is—on one trip, my husband was hit in the face by a surfboard and had teeth dislodged. Knowing we were covered made a stressful situation much easier to manage.

Because of this, we wouldn’t travel without insurance, and it’s reassuring to have a policy we can trust.

15 April 2026
Rated 5 out of 5 stars

Repeat Customer

I have been a customer with Insure and Go for over 8 years. We have made claims without any issues. All staff are extremely helpful. I highly recommend using this company for peace of mind when you are travelling.

15 April 2026
Rated 5 out of 5 stars

My travel insurance was extremely easy…

My travel insurance was extremely easy to book online and as nothing went wrong on my holiday I had no reason to make a claim, but it was great to have peace of mind with the insurance if something went wrong.

9 March 2026
Rated 4 out of 5 stars

First time booking with them

First time booking with them. I found it easy on line to book my travel insurance. I picked the wrong one for what I needed but when I rang them the helped me sort it out book the correct insurance I needed and reimburse me for the other. I haven’t had to claim so I can’t comment on that. I have since booked again with them. I didn’t find it expensive, what I got for travelling in Australia on a cruise was sufficient. I would recommend others check it out and compare

31 March 2026
Rated 5 out of 5 stars

Highly Recommended!!

I have used InsureandGo for all our family travel the past few years. Prices are always incredibly competitive and coverage is extensive. I have only had to claim once however the claims process and payment timing was both impressive and seamless. Would thoroughly recommend this Insurer!

25 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look