Integrar Reviews 1,610

Quick and straightforward process. The portal is easy to use. We had some changes on our side 2 - 3 weeks before remortgage completion, but it was handled smoothly by the team. Kudos to Yinxiao and Jake. Thank you very much.

Professional hassle free service

It was very difficult to engage as there was no direct interaction with the case officer. Had to send out same emails multiple times to get some sort of response apart from automated emails

Prompt, no hassel transaction, good online portal

They don't actually answer any questions!
Sticking the name of a case handler on an email means nothing when all the emails are automated and say "This is an automated update. If any item(s) has been sent in the last few days, you should ignore that aspect of this update. You do not need to contact us on receipt of this update. It helps us do our job efficiently if email & telephone enquiries are minimised." But if you try to contact the case handler with questions, you get ignored. It's been 5 months, I get no real updates and questions I asked at the start of the process still haven't been answered!

Outstanding service from start to finish. Everything was completed smoothly, with clear communication and a stress‑free process. I’m extremely happy with the final outcome.

Used this company for a remortgage, once they had all the correct details they kept us in the loop with an online profile , very happy with the outcome, Yinxiao and Jake provided a smooth and stress free service.

Very pleased with a really efficient service and quick completion of our remortgage. Thank you Chris and the rest of the team at Integrar

I've used Integrar and similar online services before with mixed feelings. In this case Integrar completed my remortgage successfully so I must give them credit for that. However, I found them hard to get in contact with as they often don't reply to emails. The avalanche of, sometimes incorrect, emails that I received from them was also confusing. Regarding costs, this may not be Integrar's issue but the mortgage policy that I signed up for with Barclays was a "no fees" option. By the time the mortgage was in place, it cost me more than £200 in additional costs.

Great customer service for a re-mortgaging application that by all means was not an easy task due to the complexity of it as I needed to release some equity as well.

Holly H & Jake, in charge of the application made it less stressful by keeping me updated throughout the process and most importantly made it possible for me to complete the re-mortgage application just in time.

When I called up to ask general questions about the application the call was answered within minutes and everything was explained to me in plain English which was a big help.

Integrar were provided to me through HSBC to help with my remortgage. Everything went smoothly and I would use them again.

Very easy to and professional and Misheel who handled my case gave excellent updates and advice throughout the process.

The service was very professional. Communication throughout the process.

Faultless from start to finish smooth and efficient. Replied to emails very quickly with any queries we had. Would definitely use again.

Yinxiao and Jake were quite helpful to reply to any queries we had about the remortgage. The process status was available online for us to check at any time. There was a minor hiccup towards the completion about ERC, that got sorted out with an email. Good service, definitely recommend, thanks

Good service and professional people. Thanks to Laurie and Charlotte.

Really smooth, clear process and service - when I did need to contact them with a query, the team were very prompt at responding too.

Smooth re mortgage thanks to Roo and Jake

First time experiencing support from Intergrar services, process was very easy and I was kept up to date through the whole process which made the experience hassle free. I would like to thank Chris who was assigned to my case for his support all the way through.

I would agree with another reviewer here- everything is done via portals and emails. A case worker is assigned who you can email and they respond but you dont have direct access to them to be able to speak. There were delays in not verifying my id check at their end which stalled the whole process. I only found out because I chased. The radio silence made me anxious so I chased that I wouldnt complete on time. But, once the problem was identified and I pushed for action- I completed on time. No problem in completing in the end.