Integrar Reviews 1,629

Without consulting me Integrar arranged to draw too much down from my new mortgage provider and then charged me a fee to correct their mistake and transfer me the balance.

What was especially grating was that I was the one who identified the error. If you want a team that will get their numbers wrong, rely on you to correct them and then charge you extra for their incompetence then I could not recommend anyone more than Integrar.

This was a service was paid for by the mortgage company I was moving to otherwise my experience would have been rated a 3.

Whilst it was relatively straight froward there were time that emails were missed. The most important of these was around my ID validation which had a impact of delaying the completion date by 2 days.

I did not feel the assigned case worker was driving the process rather it was me monitoring and following up when stages seemed slow that highlighted small delays. So if it does not feel it is progressing my advice is to follow up as the case worker most likely is processing multi deals at once.

Things went very smoothly and surprisingly quickly. The portal was very easy to use. Jake and Ashley were excellent and I appreciate their help.

I've re-mortgaged multiple times and found this to be the most complicated. Various sites to sign up to, a lot of paperwork (online and in person) - had to have others in my house hold sign things despite them not being on the mortgage, I've never had this before.
Multiple emails towards the completion asking for feedback.
Had additional costs, twice - also never had this with any other company.

I worked with Callum and Jake to handle my Mortgage and they were absolutely fantastic.

Their web portal and team were very helpful, professional, and knowledgeable, making the whole process a breeze. All the work I needed to do was probably less than two hours and they managed a tight 4 week turnaround.

I have no complaints about Integrar - very professional, helpful and responsive.

My caseworker was Holly H and she handled my case perfectly and efficiently.

The process they use is very user friendly and I can always check what I need to do

While attempting to remortgage we were asked to use Integrar.
Registering with the the portal was fine, there were categories for the types of documents to upload and the interface was nice and easy, I was very happy, it was automated and efficient.
Then we started getting the emails. Generic emails where the communication is really poor.
Our first bad experience was with the bank statements. I uploaded bank statement for the last three months and then received an email notification asking for bank statements.
I uploaded the bank statements again, and then received another generic email asking for the bank statements.
I asked for clear instructions as to what I was doing wrong, and got nothing back.
After looking online, I found some guidance, they didn't want bank statements covering three months, they wanted bank statements that were issued over three months ago.
Uploading a fourth bank statement sorted that issue.
Then I got asked to print and sign the mortgage deed.
We printed, signed, sent it in.
A generic email asking for it was sent.
Fortunately I'd scanned before sending it, so I replied to the email with it as an attachment.
A generic email asking for it was sent.
I uploaded it to the portal.
I missed a phone call because I was at work. They followed up with an email saying they'd tried calling, they left no phone number to return the call.
A generic email asking for it was sent.
I replied to the email, asking for information about what was wrong and confirmation that none of the posted physical copy, the email attachment, and uploaded files had been received.
A generic email asking for it was sent.
I printed another copy, and sent it in.
A generic email asking for it was sent.
I replied to the email, asking for confirmation that none of the previous ones had been received, asking for confirmation of the postal address, and attaching another scanned copy.
I got a non generic email reply!
In this the postal address was confirmed, and a tracking number was asked for.
I replied, asking for confirmation that the emailed copies had not been received, the uploaded files couldn't be found, and none of the posted copies had been received.
A generic email asking for it was sent.
I've now posted a third physical copy, this time with a tracking number.
It's delayed the whole process by over a month, all because they refuse to communicate on a human level and answer questions you have, or just to provide clear instructions as to what they want.

Smooth and seamless process. Easy to log into account. Prompt replies to emails when unsure of something. Can’t fault. All went well and I was kept informed at every stage of my mortgage renewal. The whole experience was stress-free from start to finish — the team were professional, efficient and made what can often feel like a daunting process very straightforward.

appalling service. sat on previous lenders redemption statement for a month without even sending it to me for my own review or attention. 3 days before we're due to complete they request funds from the new lender and send me a completion statement with £2000 shortfall I have to pay from my own funds. only at this very late stage have i been made aware of any potential problems and didn't even take the time or care to notify me. just expect me to pay. this is capitalism at its worst, churning out cases for profit on behalf of the banks without a single care for the consumer. a company of this scale dealing with thousands of these transactions every day and they still can't get this right - most likely because they don't care. if you end up being subject to the tyranny of the banks using Integrar - tread with extreme caution

Received great service by Anya handed my mortgage from my bank didn’t have any problems using their website to upload any documents required pretty pleased how quickly the process went.

Charlotte managed my re-mortgage and it was very quick and easy, simple process and any email queries were answered in quick time. Very happy with the service and would recommend.
many thanks Rachel Newham

I’ve never used a service like this before as I’ve always stayed with the same mortgage provider. I found it all to be a very smooth process and there was very little I needed to do. I just left everything in the safe hands of Integrar. In particular I found the caseworker Chloe and the team leader Jake really easy to work with. I was fully explained how the process works and continually updated. I would certainly look to use Integrar again.

Anya was in charge of my file. Excellent service. Really quick, very responsive and helpful. Delighted. Highly recommended

Overall a good service which is sometimes confusing due to the multiple ways of communication. Website updates, email support, text -was quite challenging to follow. The emails were always answered promptly by my case worker, Abbie and the re-mortgage was ultimately done without problems.

Great service!
My thanks to Chloe and Jake!
Best wishes
Chris Storey

Thanks to Jake and Ashley, they helped make our remortgage go smoothly and answered all questions quickly.

Excellent speedy remortgage, highly recomend.

Great service: easy, simple and transparent.

Directly from the first call through to completion, integrar were there to help and support my application.