Integro Medical Cannabis clinics Reviews 469

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as brilliant, knowledgeable, and caring, often praising their professionalism and helpfulness. Many people appreciate the outstanding service, noting that the company puts patients first and provides excellent healthcare. The products offered are also well-received, with consumers finding them effective and life-changing, contributing to better health and well-being. However, some customers also noted issues with the ordering process, including communication breakdowns between pharmacy and clinic, and difficulties with repeat prescriptions due to stock availability. A few other people also felt that customer service could be problematic, mentioning slow responses, unhelpful staff, and even instances where they were left without medication or unable to return faulty products.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, helpful, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the staff as... See more

Product

Users describe positive interactions with product, highlighting the quality and effectiveness of the products... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of the ordering system,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Intergro ~ brilliant what can I say, it's what I've been looking for for years. Main problem I have is being unable to get on repeat a strain that works. Armed with knowledge of terpenes and the selec... See more

Rated 5 out of 5 stars

I don’t often write reviews but for this I will make an exception. Integro should be your first port of call toward your medical cannabis journey. Great consultants, knowledgable nurses and friend... See more

Rated 5 out of 5 stars

Took exactly 1 week until 1st consultation on errors from my side so could have been quicker . Spoke to Dr Nora outstanding service never belittled or made me feel awkward when explaining my usage and... See more

Rated 5 out of 5 stars

This is my 2nd time rating this company had my fillow up call with dr Nora again now have a better understanding if terpines and strain type (indica ect ) always a pleasant happy call the ordering sys... See more


Company details

  1. Health consultant

Written by the company

We offer the UK’s leading cannabis-based therapy and care for patients suffering from chronic pain and psychiatric conditions. Our specialist Doctors provide expert advice through one-to-one video consultations and on-going support through our clinic nurse. Register with Integro Medical Cannabis clinics today for your free eligibility assessment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Intergro ~ brilliant what can I say

Intergro ~ brilliant what can I say, it's what I've been looking for for years. Main problem I have is being unable to get on repeat a strain that works. Armed with knowledge of terpenes and the selection available I'm able to choose a medicine that works, unlike the OTC drugs the GP provides that have kept me numb for decades. Bit of a Comms break down between pharmacy and clinic when reordering a prescription, but once complete providing order is before 16.00hrs delivery signed for by 13.00hrs following day. In short thank you Dr ahsan thank you intergro.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Vote Dr Singh President

Best Clinic off its Kind In The Country. Been working with Integro team now 2 Years. From start to finish there care and guidances is outstanding.
Dr N Singh is 1st and only doctor too ever understand me and my condition to the very extent he brought me to Tears. 1st class service and even better team balancing it from behind scenes. Well done and big Thanks from us all All your patients here at Integro Yous are a pleaaure ALWAYS. Many Thanks with Kind Regards (Paul Maxwell)

6 June 2024
Unprompted review
Rated 5 out of 5 stars

with Integro for over 3 years…

I've been with Integro for over 3 years on their GAP scheme as a veteran. In 3 years I so far haven't had any real complaints. The staff are all friendly and helpful, quick to respond to emails. There can be issues when ordering repeats, in that flowers can go out of stock, which isn't the clinics fault. Patients up and down the country from lots of different clinics are also ordering those same flowers. Integro are a top tier clinic with staff that care.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

These peeps have been great

These peeps have been great. Recently they have purchased an app which was clearly made by an amateur, is full of bugs and doesn't work to access their services. Last time I saw development this amateur was with scriptassist. Being at IT consultant I'm shocked. To make matters worse the staff refuse to help their customers access service in any way other than the app. The app also has a DoS vulnerability.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could do zero I would happily do…

If I could do zero I would happily do zero stars.
Where do I start... Decided to transfer from Curaleaf upon recommendation of a friend's experience with Integro.
At the start everything seemed to move along smoothly.
Get to my summary of care records and I couldn't gain access to the medications side so Integro said they can and will get in touch via email with my GP and request my records, my GP responded at 12:06pm on 26th March sending my summary of care records. 2 months ago almost. Rang and confirmed they had been sent to correct email. Integro then asked me to be sure so I confirmed again. Now my emails are being ignored. I've had zero contact in weeks.
The I decided to ring them as any patient would when being left in the dark.
To be told oh we have a new system so we are getting the patient to do it themselves now.
Yeah no that doesn't work that way when you've had them sat in your inbox in your emails months before you transitioned to this new system so therefore that mistake has to be rectified by the clinic not myself as that isn't my issue or responsibility. The lady on the phone was zero help and rude about this situation. I then asked if I could speak to a manager (seems this company has one telephone handler and one fkn manager) to which I was told no she will call you back(like sh*t that'll happen eh)
So for over 2 and a half months Integro have left me in the dark not knowing what's going on and without medication.
Probably the worst clinic I could have chosen and I regret listening to my friend currently I won't lie. Because now I've got to go without for upto another month while I change clinic yet again.
So round of applause for the amazing work by Integro here! Absolute brilliant.

19 May 2025
Unprompted review
Rated 2 out of 5 stars

Left without medication for a week

With Integro, you check with staff on availability of a particular medication, they confirm its available but then the pharmacy say the product is out of stock, despite my order being taken. You then have to start the process again and hope what you pick based on the staffs advice is available. Very time consuming. A system should be put in place where the clinic and pharmacy are working off the same information.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Well supportive Clinic

Emailed the office for a repeat prescription but also a 6month review was probably due. Office staff advised me promptly and arranged a video consultation with James.
Once again a very positive experience from this very professional clinic.
I certainly wouldn't be enjoying my retirement feeling as well as I do without them.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience

James was absolutely fantastic - he instantly eased any anxiety during the consultation with clear and concise communication and was happy to answer any questions I had whilst we organised the best avenues for treatment. Big shout out to Sheryl and Anish who were quick to process my information as well on the run up to my consultation!

Very professional experience. I'm very excited to start my journey with medicinal cannabis. Thankyou very much!

11 April 2025
Rated 5 out of 5 stars

INtegro is a serious and committed player in this field

As a Pilates instructor and Back4Good coach as well as a long time cannabis user (for over 50 years), I first came across Integro through the online seminars on i.a. Back Pain and Fibromyalgia .. I also attended a public awareness-raising event in Brixton recently shared with other MC clinics. That event was when I signed up to Integro.
Integro has shown itself to be a serious and responsible organisation in this field.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

All good so far

All good so far. Pretty simple and straightforward. My only problem is I can never pay with the link that is sent and I need to pay with my card over the phone, but apart from that, 5 out of 5. Thank you 👍🙏

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I have been with Integro on the GAP scheme with them since November.
Prompt, Accomodating, Professional.

At a very difficult time in my life, I have enjoyed a seamless and stress free service.

I cannot recommend them and their partner pharmacy enough

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Very proffessional

Very professional and listened to all concerns and made the proccess very simple and easy to follow

26 March 2025
Unprompted review

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