Integro Medical Cannabis clinics Reviews 469

I have been with Integro now for 1 year & i cannot recommend this clinic enough, All the staff are so friendly and professional & i actually look forward to my video call appointments with my Dr (something thats never been a thing for me with NHS Dr's infact if anything the opposite lol), Before the portal the customer service was top notch with at most 2 days between requesting my prescription & receiving but with the portal it is even faster! (i paid for my last prescription @2pm & received it the next day @11am) My life has improved greatly ever since choosing Integro & medical cannabis as i have went from 2 different antidepressants, ADHD medication & migraine medication to just the migraine medication as a last resort when needed.
If you think it may help you just go for it because it has drastically helped improve my life overall.

Appalling company to deal with.I have just finished a 6 month sentence with them..Staff couldn't care less and the doctors can't count.Out of the 6 month,they managed to get my prescription wrong 6 TIMES..thats EVERY single month they messed up..The best part is ..it was the SAME MISTAKE every time..seems counting to 120g is too hard and to just stop at 100..The latest fiasco ..script short 20g again..actioned 4 hrs ago..still absolutely nothing done..
Use anybody but this company..they made me physically ill dealing with them and the lacklustre attitude of the staff.
***EDIT***
Against my better judgement contacted them again..spoke to Louise Thomas,'Clinic Manager who completely ignored my email with my concerns and instead waffled on about fees instead.
So at least the bad service is consistent and from a supposed manager no less..
AGAIN..AVOID THIS COMPANY AT ALL COSTS..

Hi , I'm Gareth I live with multiple sclerosis and struggled with adhd all my life until 5 years ago when I gained the insight that I was living with both without knowing up until the ripe age of 40 , I've always been attracted to cannabis for its effects on my body , subconsciously knew it was working on me but not until I went the medical route as i ordered online/ or found "street cannabis " as I wasnt able to grow my own with my health , keeping myself legal and again subconsciously was drawn and sourced integro clinic and have never looked back , all the team with Dr sunny and James the nurse have helped me immensely, always very quick to help and happy to do so , thankyou. Medical cannabis goes to exactly where it is supposed to. My life/mind is now alot clearer with the proper strains to suit my needs , I must say your grow ranges are top notch , the non-irridated is a clear winner for terpene preservation, and naturally true flowers , excellent craft grown medicine, soo good 👍 an excellent range , like as said before by others ips can get just about any strain of flowers , oils , vapes and pastilles etc so something to suit even the most discerning patient, Integro Clinics was my first choice and can't see me ever deveiting to be fair , service is second to none ! Period , it has also been a pleasure being able to write this short comment , thankyou all @Integro Clinics

I am a chronic pain and anxiety patient

Integro have made my life better

Five star from start to finish

Feels like they cater to my needs and the entire experience from day one has been flawless

Bother clinics really need to follow your lead of putting the customers needs and customer service first rather than profit

Outstanding people thank you integro

With the new online portal, things are speedy. I've always been very happy with this group.

Integro Clinics has completely failed me multiple times over the last few days. My prescription was confirmed as in stock on Monday—only for them to tell me the next day it wasn’t available. I had to re-request my script, and they sent the wrong medication. After that was supposedly sorted, they again told me an item wasn’t in stock—and chose a different medication from my script without my consent.

I paid the £10 fee to secure my prescription after being told it was all confirmed by a manager. The next morning, I got an email saying it was actually out of stock. When I tried to make a complaint (as I’m entitled to), I was ignored for over 48hours. I called at least 3 times both days to chase up my call. This morning when I asked I was told today it would be handled in 30 minutes—then 40 minutes later, I was told to “check my email.” No email had been sent, and they hung up on me.

I have severe mental health issues and was trying to increase my medication this month to 100g instead of 80g due to the extreme stress and self-harm this experience has caused. Despite multiple confirmations, payments, and calls, I’ve been met with lies, delays, and outright neglect.

To make matters worse, they attempted to shift the blame to the doctor I have consultations with—who has always been kind and professional—but still no call or resolution as I requested as if it was from him but it was Darnell the team leader trying to deceive me yet again.

Integro Clinics are supposed to be providing medical support—not making people feel like they’re the problem, or pushing them into crisis. This has been beyond frustrating; it has been genuinely damaging to my mental health causing me to self harm! Absolutely unacceptable.

This is not a legit company. Their website makes false claims of “next day” consultations available. Complete lies. I signed up for Integro on July 2nd. I was told a consultant would get back to me within 24-48 hours about my “next day” consultation. It is now July 9th and I haven’t heard a single thing from them after wasting my time uploading all my documents. I emailed them days ago to ask what’s going on but they didn’t reply. I’m not sure what kind of joke company this is but please avoid them like the plague!

I don’t often write reviews but for this I will make an exception.

Integro should be your first port of call toward your medical cannabis journey. Great consultants, knowledgable nurses and friendly staff. I’m into my 3rd year with Integro and outside of a missed delivery (Fault of Royal Mail) I’ve had ZERO issues. Being able to get some kind of control outside of often addictive pharmaceutical pain relief is such a welcome change. I feel healthier for it. Good luck 🤞

I've had a stress free time while being with integro clinic.
Staff are helpful & its an Easy process to order & delivery is always on time.
5* service 👍

Disliked received first pot no worries. Second one was not easy having to wait over a week. But thanks to Joe for his patience. And talked me through every stage of the process. He done he's part well. It's the next stage that was really hard to navigate. Hopefully it should be straight forward from now.

From application, to medication arrival in days, wow.
In the space of less than a week, this incredible company have shown how to run a business. The application process was straight forward and simple enough to apply by just providing a GP brief summary. I also qualify for the GAP scheme and Joe from the BNM team was so efficient and very easy to communicate with and quick to get this sorted. I then received a text about 2 days after submitting my paper work, saying would I like a call from the doctor TODAY which took me by surprise as it was so quick! So accepted the call, from Dr Sunny Nayee who was incredibly knowledgeable, so fun, and helpful, he made me feel so at ease, was up for a laugh on the phone to help brighten spirits, and talked me through every single step of the process step by step, so that I fully understood everything regarding medical cannabis and that I was completely in control of my treatment plan. He was more than happy to prescribe me there and then, and this was last Thursday 26/6/25 7.30ish PM , by Saturday 28/6/25 10.30AM my medication was at the door with the courrier. EXCEPTIONAL service, I am so grateful for looking into integro, and for being accepted as a patient to clinic as I know this will change my life for the better in helping with my stage 4 endometriosis.
Massive thank you to this company
* I will forever rate 5 stars *

I thought getting medical cannabis was going to be impossible but the team at Integro clinic made it seamless. I had my consultation and the next day I received my medication. Also the price was surprisingly affordable . I hope it continues like this! I found integro clinic to be the best choice for my needs.

Nothing but positive feedback for everyone I have dealt with at Integro. I have been using them for past 6 months and my life has improved for the better. I was someone who couldn't go to large festivals due to crippling anxiety and then the past weekend I went to a festival with over 55000 people.
I know recently there has been some changes with how to order via the portal, at 1st I thought I had to reapply but after a quick email exchange my records were updated and I could order with ease again.
I would like to thank everyone I have dealt with for making this a positive and life changing experience

Been with integro a while now after transferring from the diabolical curaleaf. Since being with integro I can say I've never had better healthcare. James, Marco and dr sunny neyhee have been brilliant. The way they treat their patients like humans and not just wallets is fantastic. All are very welcoming and knowledgeable. Since being with integro I've actually got better. 24 hours from ordering and medication is with you. The best in their field by a long way.

Absoloutley amazing ive been needing this for a long time quick fast hassle free and plenty of choice with in depth dna profiling next day signed for delivery top notch 🫶

Been with Integro coming up to 2 years, in that time, they've always been really quick to action requests, very friendly to deal with and genuinely hassle free.

Had a few hiccups with the new system with my last but was able to sort it out within 24hours.

I hear of other clinics/pharmacies taking days to over a week to action the repeat and dispense, these guys do it in 24hours usually!

Absolutely brilliant service! Dr Sunny and James are so knowledgeable and talk through the products available that include flower, oils, pastels and vapes and what would best suit your individual needs. I can honestly say all the staff are so helpful. Even when I had a problem with the recent change of system the admin staff were kind caring and helpful, talking me through each step in order for me to sort my prescription before I got off the phone. I’ve since managed to order a prescription on my own without having any issues so the new system is fairly easy to use. Well done Integro. Keep up the good work!!!

I have been with them for two years, the staff are lovely and the process is straightforward. In the two years the only issue I have had is the new system, which was initially really difficult to navigate and didnt allow me to order my prescription.
Happily though the staff helped explain this to me and go through it and sort it.
If your thinking of applying and meet the criteria, you wont be disapointed to choose them

Integro transformed my quality of life 3 years ago. I have had to learn a lot. The journey has been bumpy. Now, the Dr's, OT, Physio, Mental Health all say 'Wow Wow Wow' and admit the NHS cannot improve on my medicinal cannabis routine.

I have been a patient for 2 years, I have had a fairly crap experience. I have had everything from lost parcels which took months to be reimbursed. The response from the so called customer services is pointless as they never ever do what they say they will. The final straw has been being promised calls back, without a call. Been waiting on a script for 5 days, promised twice they would put it through but nothing!!
Unprofessional, uncaring and appears to just be a money grabbing company who don’t care about patient care. Appalling service although I’m not sure anyone else is any better!