Intelligensa: Positive Handling for Schools, PMVA, BILD RRN Reviews 1,630

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making everyone feel at ease. People highlight the excellent service and user experience, noting clear instructions and engaging training sessions that are easy to follow. Reviewers particularly appreciate the knowledgeable and friendly trainers who provide practical advice and create a comfortable learning environment. The company's customer service is also frequently mentioned as professional and responsive, handling inquiries efficiently.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the trainers and instructors for... See more

User experience

Users describe positive interactions with user experience. Customers found the courses very helpful,... See more

Instructions

Customers consistently note positive experiences with instructions. Reviewers highlight clear guidance,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the training provided,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Information was clear. - Updates about staff progress with online training were really helpful as it enabled me to chase people up. - Reminders re what to wear etc. were also helpful as I could j... See more

Company replied

Rated 5 out of 5 stars

Overall a good course with some great advice and strategies to cope with difficult situations. I do feel that the course seemed more at an older child/persons level as oppose to smaller, younger prima... See more

Company replied

Rated 5 out of 5 stars

The course was easy to follow. The instructor started off with the basics and gradually built up the different techniques step by step. This allowed trainees to feel at ease and confidence to test ou... See more

Company replied

Rated 5 out of 5 stars

Great instructors who were adaptable and good fun. They really put situations into real life for us and gave us some great ways of remembering the moves - which is always the hardest thing to do when... See more

Company replied


Company details

  1. #3 of 13 best companies in Coaching center
  2. #10 of 127 best companies in Educational institution
  3. #2 of 7 best companies in Emergency Training
  4. #2 of 6 best companies in Emergency training school
  5. #5 of 17 best companies in Occupational Safety and Health
  6. #8 of 40 best companies in Training school

Written by the company

Affordable and flexible trainers delivering certificated courses in: Positive Handling for Schools, Managing Challenging Behaviour, Breakaway Techniques, PMVA, Physical Intervention, Control & Restraint, Secure Patient Transport, Conflict Management, Ligature Removal and Safeguarding. We are BILD ACT Restraint Reduction Network (RRN) Certified Training providers. We come to your venue and our services are available both nationally and internationally. Visit our website for further information or call our office on 01707 654317


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Kept training very interesting

Kept training very interesting

10 December 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our BILD ACT RRN certified Secure Patient Transport with Mechanical Restraints training. We are glad to hear we kept training interesting for you during our course time with you. Our team of trainers are brilliant and always bring real life experience and guidance based on specific scenarios! Thank you again.

Rated 5 out of 5 stars

First choice for Positive Handling

Intelligensa were down to earth, approachable, knowledgeable and professional. There were no anecdotes, war stories or time-wasting chatter like other providers I could mention, just high-quality, accessible, well-paced CPD for staff which they personalised to our needs dynamically during the session.

We will use them again and 100% recommend them to other settings. Worth every penny.

3 December 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your lovely feedback on our Blended Positive Handling for schools course. We are thrilled to hear you found our training to be well paced and accessible with high quality information. We have a fabulous team of trainers with tones of knowledge who always bring real life examples and guidance to training, and we are so happy to hear you found them to be down to earth, approachable and professional all while attending to personal needs of the group.
We really appreciate the time you took to leave us this amazing feedback and we look forward to working with you again! Thank you!

Rated 5 out of 5 stars

Excellence at its peak

It was a great experience at the training session with our trainer impacting greatly on us. I loved all of the sessions both in-house and of-course the drills too. He was a great tutor I must say and we were so blessed to have him around from your reputable company (intelligensa).

2 December 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you so much for your kind feedback and support on our BILD ACT RRN certified Physical Intervention training course. We have a brilliant team of trainers with tones of knowledge, and we are thrilled to hear you had a great experience and our team left such a positive impact on you! Both in-house and off-course drills are a great way to maintain and learn more knowledge and we’re glad you loved those sessions! Once again thank you for your support!

Rated 5 out of 5 stars

Brilliant experience....same as last…

Brilliant experience....same as last year with add ons ...great guy who delivered the training

2 December 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

We appreciate your lovely feedback on our Blended Positive Handling for schools course. We have a great team of trainers with tones of experience and knowledge, and we are happy to hear you had such a brilliant experience with us and our trainers. Thank you for your support and we look forward to hopefully working with you again in the future!

Rated 5 out of 5 stars

James the instructor was very explicit…

James the instructor was very explicit in his teaching

24 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our BILD ACT RRN certified Physical Intervention training course. James and our trainers carry tones of knowledge and experience with them and we are happy to know you found the course and trainers to be very explicit and clear throughout your training. Once again thank you for your support!

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your support on our Blended Positive Handing for schools training course. We are thrilled to hear you found our course to be helpful and that you took a lot of valuable information and knowledge away with you. Once again thank you!

Rated 5 out of 5 stars

The course as really good with clear…

The course as really good with clear guidance in best practice

28 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

We appreciate your kind feedback on our Blended Positive Handling for schools course. We are happy to hear you found the course to be clear, well guided and that’s you had a positive experience overall. Thank you for your support!

Rated 5 out of 5 stars

5 Star

Very Proffesional And Doen To earth made it easy to remember techniques when it comes to positive handling

3 December 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Blended Positive Handing for schools course! We are so happy you found our techniques efficient and easy to remember. Our team of trainers are fabulous and have so much experience behind them, and we’re happy to know you found them down to earth and professional! Once again thank you!

Rated 5 out of 5 stars

excellent stratergies

The training gave me clear, procedures for all situations that we may encounter in a school environment.

24 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Blended Positive Handling for schools course. We are happy to hear you feel more confident from the training to deal with any encounters and situations you may find yourself dealing with in a school environment. Our team of trainers have lots of experience and always bring real life examples and guidance to specific scenarios. Once again thank you!

Rated 5 out of 5 stars

The trainers explained all holds…

The trainers explained all holds demonstrated clearly and realistically. The pace of the training was fairly even. The general mood of the training was positive.

20 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our blended positive handling for schools course. We are happy to hear you had such a positive experience and found the pace of the training to be efficient, all while being provided clear and realistic demonstration's by our team of trainers who have bags of experience and knowledge. Once again thank you for your support!

Rated 5 out of 5 stars

Relevant content delivered in an…

Relevant content delivered in an engaging way.

24 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Positive Behaviour Support and Positive Handling for Schools course. We are glad to hear you found the content delivered to be relevant and also taught in an engaging and exciting way. Once again thank you!

Rated 5 out of 5 stars

The training on 21st and 24th November…

The training on 21st and 24th November at our centre in Worcester was everything we needed. I liked the fact that we could present scenarios which the trainer guided us on positive handling. Thank you

21 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Positive Behaviour Support and Positive Handling for Schools course. Our brilliant team of trainers have tones of knowledge and experience, and we’re glad to hear they were able to provide you guidance through real life scenarios. We are happy to know this course was helpful and was everything you needed for you and your team, once again thank you!

Rated 5 out of 5 stars

Excellent training experience.

The trainer was well informed, precise, gave practical examples and was very friendly yet professional.

25 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our BILD refresher course! We have a brilliant team of trainers with tones of experience, and we’re happy to hear you found them to be well informed, professional and precise. Our practical examples can really help bring the course to life and we’re glad you found it helpful. Thank you once again

Rated 5 out of 5 stars

It was very well explained

Good clear and well conducted

17 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our blended positive handling for schools course! We are thrilled to hear you found our course and trainers to be clear, well explained and well conducted. Thank you once again for your support!

Rated 5 out of 5 stars

Training was useful and informative

Training was useful and informative. Trainer knew what he was doing and why

18 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your support on our Blended Positive Handling for Schools course. We have a wonderful team of well experienced trainers who are incredibly knowledgeable and always bring real life experiences and guidance to our training. We are glad to hear you found the course useful and informative and that our team left a positive impact! Once again thank you for your support!

Rated 5 out of 5 stars

Great Training

James delivered the training very well made everyone feel good and got everyone involved including the shy ones.

18 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Blended Positive Handling for Schools course. We have a lovely team who really know their stuff and are great at what they do, we are thrilled to hear James made the experience positive and fun for you and all involved, while making sure everyone felt happy and included! We greatly appreciate your feedback and support, thank you!

Rated 5 out of 5 stars

Try informative

Try informative.
Great delivery

19 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

We appreciate your feedback on our Blended Positive Handling for Schools course. We are thrilled to hear you found our training to be informative and useful. Our trainers have tones of experience and are brilliant at what they do, and we are glad to hear you found their delivery to be great and informative. Thank you for your support!

Rated 4 out of 5 stars

The training was positive & techniques…

The training was positive & techniques were demonstrated well

3 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for supporting our Positive Handling for schools training course. We are glad to hear you found the training clear and positive. Our trainers have tones of experience with lots of knowledge and I’m happy to hear you found our practical demonstrations of techniques helpful and well presented. Once again thank you!

Rated 5 out of 5 stars

Positive handling

Top marks! :-)
Really enjoyed the training, thank you!

17 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your wonderful support and feedback on our Blended Positive Handling for Schools training course. We are thrilled to hear that you thoroughly enjoyed our training and give it top marks!! We have a fabulous team of experienced trainers who bring real life examples and guidance, and we are happy to know they made the experience enjoyable for you. Once again thank you!

Rated 4 out of 5 stars

positive

The instructor was good and clearly new the subject well. It was clear and well taught and every thing was relevant to the course.

17 November 2025
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

We appreciate your lovely feedback on our Blended Positive Handling for schools course. We have a brilliant team of well experienced trainers and I’m glad to hear they explained everything clearly and that the course was relevant and taught well. Thank you for your feedback!

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