Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a small business owner and highly recommend Intermedia. The process to set up the software I needed — and only what I needed — was easy and user-friendly. I have been a satisfied customer for rou... See more
Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gott... See more
Company replied
Company details
- Cloud Computing Service
- Conference calling service
- Email service provider
- Phone and internet services
- Video Conferencing Service Provider
Written by the company
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Contact info
1050 Enterprise Way #200, 94089, Sunnyvale, United States
- 888-471-0831
- sales@intermedia.com
- intermedia.net
4.2
Great
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic option!
I’ve been using Intermedia for over 20 years. It’s been a fantastic experience. The option to have my phone number follow me wherever I am has been invaluable.
1 October 2025
Reply from Intermedia
Thank you for 20+ years of trust! We’re so glad the flexibility of taking your number anywhere has been valuable to you.
I have had wonderful experiences with…
I have had wonderful experiences with Intermedia exceptional support team and happy to have their services.
8 October 2025
Reply from Intermedia
Thank you! We’re glad you’ve had great experiences with our support team and appreciate your feedback.
Very prompt service and professional.…
Very prompt service and professional technicians. Never had a problem and very happy with the service.
24 September 2025
Vendor ACH payments are often made…
Vendor ACH payments are often made prior to actual invoice being received.
24 September 2025
Reply from Intermedia
Hello! We are very sorry that you have had a poor experience with your payment process. We do not see any contact history from you allowing us to assist. Please contact our Billing Team at your earliest convenience to answer any questions you may have. Please call 1-877-917-1287 , option 4 Thank you!
Always a great experience!!
10 September 2025
Price is excellent and service is fantastic!
WE have not had any downtime and that is important
in running a business to have the availability to work when needed.
Also, when you are going to do an upgrade or service work you always let us know so we can plan around it.
17 September 2025
After some clarifying questions
After some clarifying questions, the support team gave the correct answer to solve the technical issue.
27 August 2025
BEST SERVICE AND PRICE. Better than NEXTIVA
GREAT SERVICE AND PRICE. EXCELLENT VOICE SERVICES and EFAX. SWITCHING from NEXTIVA to INTERMEDIA BACK. VERY FLEXIBILE compared with NEXTIVA that is trying to lock you IN for 3 YEARS. BETTER PRICES and SERVICES than NEXTIVA
29 August 2025
Unprompted review
The system works fine/Support needs work
The system works fine, but when I have an issue that requires a technician, it is terrible to get anyone to help.
27 August 2025
Casey with Valley Tel is always on top…
Casey with Valley Tel is always on top of communication, information and follow up.
13 August 2025
Great support
The equipment works, but even more important, we receive outstanding contual assistance
6 August 2025
Dedicated Service
Immediate responsive service is the name of the game in this day and age. This is the product that Intermedia sells, and excels in!
28 July 2025
Unprompted review
Always helpful
24 June 2025
Same comments than before
Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issues, audio issues, monitoring tool issues, the app doing weird stuff, logging off when there's a VPN, and the like. Apps like Zoom or RingCentral behave better in this sense. You should provide T2 tools to partners as it's hard to reach them.
24 June 2025
yall just read off a script and dont…
yall just read off a script and dont actually try and help
10 June 2025
Reply from Intermedia
Hello! We are very sorry to hear that you were not satisfied with our support responses. You are welcome to request a manager to follow up with you. From your Control Panel, under Support, please see that offering. Or, you may call in to support and request a supervisor. Your satisfaction is always our priority at Intermedia. Thank you for your feedback!
Intermedia is life changing
I love being able to work from home and answer the company phone as if I am in the office. I can transfer calls to other employees and do everything a business landline phone would do for a fraction of the cost. I have used Intermedia for many years and am very satisfied with their service.
11 June 2025
Unprompted review
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