International Drivers Association Reviews 

3,806
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the exceptionally quick customer service responses received through online chat and email. Many people note that the official website is very easy to navigate and digital documents arrive promptly on the exact same day of application. Some reviewers were not happy with initial technical hurdles, such as experiencing unexpected difficulties uploading pictures or trying to add additional drivers on the platform. However, customer support agents quickly resolved these technical issues and provided friendly guidance to ensure consumers could complete their applications smoothly.

What people talk about most

Staff

People report positive experiences with staff, highlighting the quick and professional assistance provided by... See more

Customer service

Users describe positive interactions with customer service, highlighting fast and efficient assistance... See more

Service

Reviewers mention positive feedback about service, highlighting quick processing times and helpful support... See more

Response time

Clients share positive opinions on response time, expressing high satisfaction with fast and efficient... See more

User experience

Customers had positive experiences with user experience, highlighting the super fast and smooth online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sheila was immensely helpful and guided through what for me was a very tricky thing to do. I'm not techy [its an age thing] and having been recently widowed, my brain still gets easily confused by end... See more

Company replied

Rated 5 out of 5 stars

We've used this company before and had a great experience. This time there was a little issue with the website not accepting our uploaded photos or phone number. However, Shella was willing to go the... See more

Company replied

Rated 5 out of 5 stars

I needed my paperwork sorted with a fairly tight timeline, and the International Drivers Association made it painless. Everything arrived promptly, exactly as described. What really made the diff... See more

Company replied

Rated 5 out of 5 stars

It's been more than 5 years using this website to issue my family's international driving licenses. It's incredibly reliable and fast to order. A huge thanks to April who assists us in every step of t... See more

Company replied


Company details

  1. Licence Office

Written by the company

An IDP is a legal requirement to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document for your safety and peace of mind while abroad. We've served over 5,000 customers from over 150+ countries since our inception in 2016. We meet the strict guidelines of the Vienna Convention on road traffic of 1968.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,806)

1,264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been helped out with all my…

I have been helped out with all my queries which was provided by JERALD it was easy and great experience thank you so much jerald for helping me out

23 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald answered all your questions and made the experience easy and smooth.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Great service

Great service. I bought the lifetime IDP and the renewal was super simple with chat.

21 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that your Lifetime IDP renewal was simple and convenient through our chat support.

We truly appreciate your continued trust and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Fast, helpful and efficient

Jerald was very helpful and responsive and made my renewal very simple

20 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your kind feedback! We’re delighted to hear that Jerald was helpful and responsive and made your renewal process simple.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

jerald assisted my issues trying to…

jerald assisted my issues trying to renew the idp.
great job

20 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your kind feedback! We’re delighted to hear that Jerald was able to assist you with your IDP renewal and provide great service.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Great customer service

Great customer service. I had questions and they were all swiftly and successfully answered by Jam.

19 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your kind feedback! We’re delighted to hear that Jam answered all your questions quickly and successfully.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Excellent, fast, and reliable service

Excellent service! Fast, which was important since I needed the documents right away—and Jerald was very kind in our communication. Will recommend to a friend, certainly!

19 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald provided fast, kind, and reliable assistance when you needed your documents quickly.

We truly appreciate your recommendation and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jamaica was an enormous help with quick…

Jamaica was an enormous help with quick assistance and answers. I would not hesitate to call her again!!!!!!😊

19 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Marta,

Thank you for your wonderful feedback! We’re delighted to hear that Jamaica provided quick and helpful assistance and answered your questions promptly.

We truly appreciate your kind words and support! 😊

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jerald was super helpful

Jerald was super helpful! Got my application rolling in minutes, answered all my questions and helped me get the IDP for my trip to Italy.

18 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald quickly got your application started, answered your questions, and helped you with your IDP for your trip to Italy.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Sheila was immensely helpful and guided…

Sheila was immensely helpful and guided through what for me was a very tricky thing to do. I'm not techy [its an age thing] and having been recently widowed, my brain still gets easily confused by endless pages to open. Give her a bonus for patience and knowing her job backwards !

18 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Carol,

Thank you for your heartfelt feedback! We’re delighted to hear that Shella was so patient, helpful, and able to guide you through the process with care.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jerald was very helpful

Jerald was very helpful. I had some issues with the payment processing and linking in a second IDP but he was able to promptly assist me via the chat and move things along for me very quickly despite the tech glitches. Very quick and easy process.

17 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Nicolle,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald quickly resolved the payment and second IDP issues despite the technical glitches.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

The Customer Service Team is very good…

The Customer Service Team is very good team and did all jobs efficiently and promptly. I got digital copy of IDP in the same day as applying.
Thank you, Jerald and Reychel for your wonderful services. Appreciate it so much.

16 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald and Reychel provided efficient and prompt support and that you received your digital IDP the same day.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I’m a lifetime Member

I’m a lifetime Member, the Service is WhattsApp is ridiculous fast and very good, 6 Stars 😉

16 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that you’ve enjoyed our fast and excellent WhatsApp support as a lifetime member.

We truly appreciate your 6-star rating and continued support! 😉

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jerald made the process very smooth

Jerald made the process very smooth. He was very attentive and professional, helping us through it all.

16 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald made the process smooth with his attentive and professional support.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Reychel was wonderful

Reychel was a wonderful, fast and efficient support in helping me. Awsome customer Service. KUDOS

16 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Reychel provided fast, efficient, and excellent customer service.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Amazing Customer Support by Shella!

Amazing Customer Support by Shella!
Helped me through all of my queries in a neat and clear manner.

15 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Shella provided clear and helpful support and assisted you with all your queries.

We truly appreciate your kind words and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

easy experience

Shella did a great job resolving my issue. The whole process of getting my IDL was quick and painless.

15 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Shella resolved your issue and made the IDP process quick and painless.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Seamless process and superb assistance by Ms April

I was assisted by Ms. April and she was extremely patient, helped with all my concerns and was legit in her responses. I had a seamless experience on the website and got the soft copy of my document pretty quickly.

14 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Akash,

Thank you for your wonderful feedback! We’re delighted to hear that April was patient, helpful, and provided clear support throughout the process.

We’re also glad you had a seamless experience and received your digital copy quickly.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

They are reall Fast and helpful

13 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Syed,

Thank you for your kind feedback! We’re delighted to hear that you found our service fast and helpful.

We truly appreciate your support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Hi the service was really fast

Hi the service was really fast I received my idp digital within 30 mins. Jerald was a huge help to me.

13 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Luqmaan,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald was a huge help and that you received your digital IDP within 30 minutes.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Quick process

The process was very quick and the customer support representative, Shella, was very professional and helpful.

13 August 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Zach,

Thank you for your kind feedback! We’re delighted to hear that you found the process quick and that Shella provided professional and helpful support.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

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