Internet Electrical Reviews 78

Great customer service and I returned my faulty fan straight away, no hassle, I’ve used them on many occasions and very cheap prices

They went the extra mile to fulfil our order, when the item was out of stock they researched and found a suitable replacement without being asked, the replacement was agreed by us, ordered and dispatched promptly. Communication during the whole transaction was excellent. We will definitely consider purchasing other electrical items from them when relevant.

Great prices and fantastic service. The web site was easy to navigate and provided the necessary information for an informed decision to be made. After 1 year a fan I had purchased had become faulty. I contacted Internet Direct who confirmed the product was still under guarantee and replaced it immediately. A truly first class service.

10+ orders now and every one is spot on. Good pricing and normally arrives next day. Spoken a few times and every time they have helped and done exactly what they said they would do whilst going the extra mile. 10/10 highly recommend.

Order one day here the next ideal for a busy business. Staff are excellent especially Annie and Sophie. Rarely return but even that poses no problems
Highly recommend

I had made a mistake and ordered the wrong item. Their customer services could not have been more helpful in finding the best way to resolve the problem and helping me at each stage in doing so.

Superb service, contacted them as I needed lights the next day, they were really helpful and everything arrived the following day!

Extraordinarily company to deal with very helpful & efficient service.
A big thank you to Anni in customer service, who personally took care of everything from start to finish.
Outstanding customer service

I contacted Internet Electrical regarding some electric radiators that I needed the next day if possible.
Although it was gone 15:30 when I contacted them, the nice lady (Anni) I spoke to was extremely helpful and when I told why I needed them the next day she said she would see what she could do for me.
With that Anni spoke to the company's despatch manager, who said he would hold the Fed-Ex driver if I placed the order straight away, and then would despatch the rads.
I did as requested and Anni phoned me back to say the rads had been sent out with Fed-Ex. Anni also suggested that if I was to pay £20 for before mid-day delivery she would contact Fed-Ex to change the delivery to "Before 12".
I paid the extra (which I was more happy to do) and I received the rads at 11am.
I cannot praise Anni and the despatch manager enough, and the service I received was exceptional.
Well done Internet Electrical, if I was to need anything else electrical in the future I know where I would go to first.

I’ve used Internet Electrical a few times now and have never been disappointed
The same make of materials as my local supplier but a lot cheaper which keeps my customers happy
Delivery is always good with tracking numbers provided and an excellent customer support should there be any problems

I ordered a storage heater online and received the usual order acknowledgement via email but then had a follow up call to advise me of the shipping arrangements - which I really appreciated. I had a problem with the unit when it arrived and my call and issue was dealt with promptly, effectively and effectively. Again I was kept informed throughout- excellent service

Great Service and rapid delivery at competitive prices , i have used a good few times and had no issues , i would highly recommend, wish my local wholesalers were as good

Used this company a few times now and the service is second to none also the prices are excellent and a big variety of different brands would highly recommend to anyone

Great prices, very fast efficient service. When something was not going to arrive on time they contacted me to keep me informed. Great Service, I will definitely be using again.

Anni is being very polite and proactive in resolving a problem.

Was a bit unsure ordering as their website looked a bit basic, but had fast delivery. Ordered 2pm, delivered next day at 10.45am and items as described and cheaper than elsewhere. Used their standard free delivery.

I'll always check reviews before buying from anyone new, and often skeptical with resellers with minimal feedback, but they had the item I needed, was cheaper than other resellers so I thought I'd give it a go.

Firstly I rang to check the item was in stock, spoke to a lovely lady who confirmed it was, but explained they were having issues with deliveries due to courier strikes etc, she said she'd look out for the order knowing I was in need for a fast turn around and put it on a different courier.

Stupidly I got a little carried away and put other items on the order only I didn't notice that one item wasn't in stock.

I was called first thing the next day informing me of my mistake and that they were concerned as they knew I needed it in a hurry and asked how I wanted to proceed. They then went on to try desperately to find a courier in time who could ship some of the other items despite them being oversized for the chosen courier, they even had some guy in the warehouse making me special sized boxes!

Quite honestly, I was stunned by the amount of effort they went to trying to fulfill my order before Christmas when a lot of couriers were struggling. I actually felt guilty and cancelled the oversized items as I really didn't want to cause so much fuss.

Amazing service, hands down the best online purchase experience I can remember, the item arrived next day in perfect condition for less than other places too.

Big thank you once again.

These guys are incredible. Ordered 24 industrial lights for a project, they delivered all them literally in no time. It's like order today got delivered tomorrow. We went for an additional 8 lights, same experience. Additionally their prices are very competitive as well so we are 100% with them in the future at BHP Maintenance

I order some sensors online which were delivered the next day, quicker than expected.

3 of 4 were fine but one had issues. I sent an email into to the company and Anni from customer services responded on the next working day, including arranging a replacement and free collection of the faulty part.

The issue was all resolved within 2 days which is amazing. It’s been a long time since I have seen such great customer service.

The fastest rectifying of an issue and best customer service I have ever known