What a great team and service ...from start to completion of installation...able to contact easily by telephone, service and requirements explained without "hard sell" ...emails to keep us informed of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received excellent support from Brady, who helped me today. He took me through each step carefully, explained everything clearly and was incredibly patient throughout. He stayed on the live chat wit... See more
Company replied
James & Dave came out today to advise on the best way to get a better connection to our TV, as we had a few issues with streaming service's. James walked us through the options. We came up with th... See more
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I've been with Internetty for a few years after poor connections from bigger providers. As someone who works remotely, my livelihood depends on connectivity. The only time I ever have proble... See more
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Company details
- Internet Service Provider
- also in
- Internet provider
- Phone and internet services
- Telecommunications service provider
Written by the company
InternetTY provides hyper-fast gigabit fibre broadband to communities across the UK.
Contact info
Unit 1E, Harrier Road, DN185RP, Barton Upon Humber, United Kingdom
- 03331020000
- team@internetty.uk
- www.internetty.uk
4.5
Excellent
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glen from Internetty
Glen from Internetty has been absolutely amazing! He has provided some of the best customer service I’ve ever experienced he was friendly, helpful, and genuinely went above and beyond to make sure everything was sorted.
If you’re looking for reliable internet and fantastic customer service, I couldn’t recommend Internetty enough. Definitely the place to go! ⭐️
25 September 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for such a fantastic review! We’re delighted to hear that Glen looked after you so well and went above and beyond to make sure everything was sorted.
We’re really proud of the service our team provides, so feedback like this genuinely means a lot. We’ll make sure Glen sees your kind words too!
Thanks again for choosing InternetTY and for recommending us so highly!
Great customer service
Great customer service, very knowledgeable, polite, informative and a credit to the company. Well done Brady, and thank you for making the process so easy and quick.
22 September 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic review! We’re really pleased to hear that Brady was able to make the process quick, easy and straightforward for you.
We really appreciate your kind words about the service you received, and we’ll be sure to pass your feedback on. Thanks again for choosing InternetTY!
Absolutely brilliant so glad I came to…
Absolutely brilliant so glad I came to Internetty. Always available to speak to or answer you quickly. So far so good.
21 September 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic review! We’re really pleased to hear you’re glad you made the move to InternetTY.
Being easy to reach and quick to respond is something we really care about, so it’s great to know that’s come across in your experience with us.
Thanks again for choosing InternetTY and for taking the time to leave such lovely feedback!
Customer services!
As we live on a OFNL site we only have a dozen suppliers but the prices are higher than Openreach but you get British customer service and the staff are very helpful with a problem I had Brady is amazing he helped us get set up and helped us with our issues and we are very happy!
22 August 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the lovely review! We really appreciate your kind words about the team, and we’re especially pleased to hear Brady was able to help get everything set up and resolve the issues you were having.
Providing friendly, UK-based support and making sure our customers feel looked after is really important to us, so it’s great to hear that came through in your experience.
Thanks again for choosing InternetTY — we’re delighted to have you with us!
I never experienced getting Internet is…
I never experienced getting Internet is such easy i just put my router with in minutes not even 5 minutes Team activated the Internet with agreed speed no compromise on performance from Internetty Love product and service i hope this will go for long.
I strongly recommend Internetty .
17 September 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic review and recommendation!
We’re delighted to hear how quick and easy you found getting connected, and even more pleased that the service is delivering the speeds and performance you expected.
We really appreciate you choosing InternetTY, and we’ll do our very best to make sure your experience continues to be just as positive for a long time to come!
Excellent Support Provided
I received excellent support from Brady, who helped me today. He took me through each step carefully, explained everything clearly and was incredibly patient throughout. He stayed on the live chat with me for a long time and did everything he could to help identify and resolve the problem. His support and professionalism were greatly appreciated. Thank you so much for your help!
1 September 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic 5-star review!
We’re delighted to hear that Brady was able to help and took the time to work through everything with you carefully. We know how frustrating internet issues can be, so making sure things are explained clearly and that we stick with you until we’ve done everything we can is really important to us.
We’ll make sure your lovely feedback is passed on to Brady — he’ll really appreciate it!
Thanks again for choosing InternetTY!
What a great team and service
What a great team and service ...from start to completion of installation...able to contact easily by telephone, service and requirements explained without "hard sell" ...emails to keep us informed of when and what would happen next as well as cancelling of sky service ! Installation was excellent service too. Only issue was my inability to connect my printer! A quick phone call sorted it within minutes! Can't thank the team enough! A really good price for superst fast board band with a 2 year contract which does NOT go up yearly ( like the big companies!) Highly recommend !
25 August 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic 5-star review!
We’re really pleased to hear that you had such a positive experience with the InternetTY team from your initial enquiry right through to installation and getting everything connected.
It’s especially great to hear that our team kept you informed throughout, made the switch from Sky straightforward, and were able to get that troublesome printer connected quickly too!
We really appreciate your kind words and recommendation, and we hope you enjoy your superfast broadband for many years to come.
Thanks again from everyone at InternetTY!
The engineer called within 5 minutes of…
The engineer called within 5 minutes of my phone call, examined all the connections. Concluded that the problem was in one of the cabinets down the road. He went away, fixed the problem, came back rebooted my router and modem. Alls well. Very polite. (Deserves a raise.)
13 August 2026
Unprompted review
Reply from InternetTY Ltd
Thank you for the fantastic 5-star review! We’re really pleased our engineer was able to get in touch so quickly, identify the fault and get everything back up and running for you.
We’ll be sure to pass your kind comments on to him — including the bit about the raise! 😄
Thanks again for choosing InternetTY!
Really helpful team
Really helpful team, internet is incredible, would recommend to all my friends and family
10 August 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic 5-star review!
We’re really pleased to hear you’ve had such a great experience with both our team and your InternetTY service. Your recommendation to friends and family genuinely means a lot to us.
Thanks again for choosing InternetTY!
Fast professional service with a…
Fast professional service with a special thanks to Toni and Ben. Helped me so much, absolute life savers!!!
30 July 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic 5-star review!
We’re really pleased to hear you received such fast and professional service. We’ll make sure your special thanks are passed on to Toni and Ben — they’ll be delighted to know they were able to help!
Thanks again for choosing InternetTY 😊
Excellent customer care line
31 July 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to leave us a 5 Star Review! It's much appreciated, and thank you once again for choosing InternetTY!
Issue and response
I had an issue so I raised a ticket. I was called back within 10 minutes, and within the next 20 minutes Blaine the engineer arrived. He was polite and explained to me what the issue was. Within 10 minutes he had completed the job at no cost to me and left. Reported and resolved with home visit in all under 1 hour
3 August 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic 5-star review! We’re delighted that we were able to respond so quickly and have everything resolved within the hour. We’ll be sure to pass your kind comments on to Blaine—he’ll be pleased to hear them. Thank you for choosing InternetTY!
How lucky are we to have this local gem!
I moved from BT to InternetTY at the start of the year. It’s been a pleasure to have a local team available should I need support, but honestly service has been so reliable support hasn’t been required. Placing my order was straightforward, and the staff I’ve met have been professional and knowledgeable. The cost savings over BT is also absolutely incredible. All in all, a great experience!
28 February 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that your move from BT to InternetTY has been such a positive experience. It's especially pleasing to know that the reliability of your connection has meant you've rarely needed our support team—that's exactly what we aim for!
We're also really grateful for your kind comments about our team. Providing knowledgeable, friendly support and making the ordering process as straightforward as possible are things we take great pride in.
Thank you again for choosing InternetTY. We truly appreciate your support.
First class service from initial…
First class service from initial contact to installation.
Extremely helpful with advice solving a ridiculous dispute with previous supplier . Great team support and assistance throughout. Switch on router ,live and in action in a couple of minutes
13 July 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic review! We’re delighted that the team could support you throughout the switch and help with the issues involving your previous supplier. It’s great to hear everything was live and working within minutes of switching on the router. Welcome to InternetTY!
Really pleased with their service
When moving house, I found that TalkTalk didn’t supply broadband to my new address. I saw a sign on a lamp post advertising Internetty super fast fibre in the street. Contacted them via their online chat, got an instant reply. The advisor was very helpful, answering all my questions.
BT was the only other option for my street, but having had issues with them previously, I decided to go with Internetty. As a bonus, they are over £5 a month cheaper for a similar speed.
An engineer named Glen came to do the install. He’s a credit to the company. He was really friendly, helpful and talked through the options for where best to locate the fibre cable and router. He did all the required work pretty quickly and made sure everything was neat and tidy afterwards. He also checked various rooms to make sure there was a good signal and speed.
The connection has been great on the whole. We had one evening where the service went down about 8pm. I called their customer service line, they answered immediately, explained the issue, advised they were already working to resolve it and that it should be sorted within 30 minutes, but contact them again if it wasn’t. My service was restored within 20 mins, and they also sent an email explaining what had happened.
All in all, I’m really pleased with their service.
22 July 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to leave such a detailed review.
We’re delighted to hear that everything from your initial online chat through to the installation went smoothly, and that Glen was friendly, helpful and made sure everything was left neat and tidy. We’ll be sure to pass your kind comments on to him.
While we’re sorry you experienced a brief interruption one evening, it’s great to hear our team answered straight away, kept you informed and had your service restored quickly.
Thank you for choosing InternetTY. We’re really pleased to have you with us!
Top top service
Top top service. I have been dealing with Brady!! He has been absolutely amazing getting my service up and running. Very knowledgeable and knows his stuff. Great customer service provided.
9 July 2026
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic review! We’re really pleased to hear Brady was able to help get your service up and running and that you’ve had such a positive experience with us.
We’ll make sure your kind words are passed on — it really does mean a lot to the team.
Kind Regards
InternetTY Team
Wifi OFNL is down again
Wifi OFNL is down again, 2am-6am! Why do you charge customers for a connection when it is mostly down for maintenance? An overall poor experience and I had to buy my own router.
1 July 2026
Unprompted review
Reply from InternetTY Ltd
We’re sorry to read this.
We’d very much like the opportunity to discuss your experience with you. Unfortunately, we’re unable to locate an InternetTY account under the name shown on your Trustpilot review, so we’ve been unable to contact you directly.
Please could you contact us and ask to speak with Sarah? I will be expecting your call, and our Customer Experience team will ensure you’re put through to me.
From the information you’ve provided, this appears to relate to planned overnight maintenance on the OFNL network between 2:00am and 6:00am. Advance notification of this maintenance was issued to affected customers. As this work was undertaken by the underlying network operator, it is not something that InternetTY has direct control over, although we fully appreciate the inconvenience it causes.
As we are currently unable to identify your account, we cannot investigate your specific concerns or verify the circumstances surrounding this review. We would welcome the opportunity to do so once we know who you are.
Thank you
Reply from InternetTY Ltd
Thank you for the 5-star review! We’re really pleased your equipment arrived quickly and hope you’re enjoying your new service with InternetTY.
Great Consistent Speeds and Service
We've been with Internetty since moving to an OFNL area last year. They are very easy to deal with and have delivered a consistent service throughout.
I enquired today about upgrading to faster speeds, and their Chat function worked perfectly. Brady was able to help me out quickly and effectively and I've now renewed with faster speeds coming in the next day or so.
29 June 2026
Unprompted review
Reply from InternetTY Ltd
Thanks so much for your fantastic review and for choosing InternetTY!
We're delighted to hear you've enjoyed a reliable service since moving into your OFNL property and that upgrading your package was quick and straightforward. We always aim to make things as simple as possible, so it's great to know our live chat worked well and that Brady was able to get everything sorted for you.
We hope you enjoy the extra speed once it's live, and if you ever need anything in the future, you know where we are.
Thanks again for your continued support and for renewing with InternetTY!
Excellent service throughout
Had issue this morning with internet contacted support Jamie was fantastic re set up the whole system via us and him over phone we are all up and running again, whenever you have an issue they are so quick to sort . Customer service is exemplary. Thanks again Jamie your efforts were appreciated
26 June 2026
Unprompted review
Reply from InternetTY Ltd
Thanks so much for taking the time to leave us such a fantastic review!
We're delighted to hear Jamie was able to get everything back up and running for you so quickly. We know how frustrating it can be when your internet isn't working, so it's great to hear that he was able to guide you through the reset over the phone and get you connected again.
We'll be sure to pass your kind words on to Jamie – he'll really appreciate the recognition. Thank you for highlighting both his support and the level of customer service you've received. We truly appreciate your support and are always here if you ever need us.
InternetTY Team
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