Intesa Sanpaolo Reviews 

we wanted to take out a mortgage and they were very very helpful, giving us all the info we needed and spending a lot of time explaining things to us! I highly recommend them :)

Terrible customer service. The staff doesn't even bother try help you, it feels like they show up at work to do the bare minimum.
I waited over 24 hours to get some online help, and once the operator got back to me in the chat she didn't even make the effort to understand my problem.
She answered my question quickly and vaguely and closed the chat without even asking if I had any doubts or questions. I'm definitely ready to move to another bank.

unhelpful. The workers do everything in order Not to help you. Their brain works for laziness but not for problem solving. Never again, pick better employees.

It's just terrible. I couldn't even aquire another card because I needed it for my own personal reasons and I'm almost 4 years into being a member with them. The app is always non functional. Going there for customer service to only be told just do it online. Just wow. Rude and ret@rded

Worst experience, I tried opening an account after moving to Bologna in Italy, after waiting in a long line, the manager was doing everything to me not to open an account, asked me even to come back after one month to see if it would be possible. And with costly monthly fees.

How I was supposed to live 1 month without an account? Being a Brazilian, it would be too costly for me to use my old credit cards. After that, a friend suggested using N26, I created the account online on the same day, and after 2 business days, my credit card arrived from Germany. I had a great an experience with this card, without any bureaucracy.

Completely lucky to have not been able to open an account on Intesa.

This review is about Slovenian Intesa Sao Paolo-Banka Koper.
My parents opened the account for me when I was a kid, because it was the only bank in town. When I was 18, I went travelling and before the trip I went to bank to get all necessary information of how to spend and withdraw money in Thailand, Cambodia and Singapore. Not to get into details, they provided me with completely wrong information, so when I got there I was unable to withdraw any money, and had to spend tens of € just to make phone calls back to this bank. (The worker didn't even tell me I put Thailand on "white list", despite I told her about all my plans and we discussed which option of withdrawal would be the best for me). They were always behind other Slovenian banks with modern useful features, like mobile bank and features within it. Although they always charged more than the average bank for managing account and other stuff. Last year I finally closed my account which costed me 25 €. Avoid this scam bank and find something more fair to you.

I don'understand how the biggest Italian bank can work like this in Romania.
Today l was in Bucharest -Kretzulescu branch to open an account.Two female clerks were not able to make the formalities and after 35 minutes ,telling me that they don't know how to do it , they asked the third one for help to introduce basic data in the system.This third person was a real ,totally repulsive person ,completely out of business aproach,absolutely not client oriented ,no good will -just with a repellent sight and attitude.
Intesa has an almost zero market share in Romania and with this kind of employees is lucky they didn't closed the business yet.But has a lot of cances to do it soon if they'll keep this incredible staff to work there.
Totaly avoidable. If they cannot open an account, we can imagine how they are with the current operations (l heard they promissed two weeks for issuing a credit card and the owner must come in the branch to take it ,they are not able to send it by post)
I went to another bank and in 10 minutes everything was set and well done.

I completely agree with the reviews below. Spent ages trying to verify the app with a bank employee signing endless documents only for the app to fail to load in the bank to confirm, and then told to come back another day because it was lunchtime!

App not working, customer service unable to help. worst bank on Earth. they are completely useless

If you are an expat sending Euros to your bank account, they will charge you over 2% for the privilege. An absolute ripoff. Use Revolut and do direct transfers. You'll save a lot of money.

The worst experience I had in a bank.
I wanted to open a bank account from the beginning she showed how uninterested she is to do so by acting like I'm asking a favor and it's not her duty to do the job( I had an appointment). She asked for the documents and kept telling me that you have to have residence in La Romanina which I have but she didn't bother to check the house contract and the residence proof from the Comune. She is rude and unbelievably unprofessional.

It is impossible to contact anyone! I got cut off from my phone call to the person that opened my account, plus she no longer picks up my calls. Also I tried to directly email her but no answer! I am trying to close my account because even my debit card linked to the account has been blocked. The APP on my phone now require a new SMS code that for some reason the bank is not sending to my cell phone. Without the SMS code I cannot log in. It feels like I am in a huge well
planned scam by the Bank to hold up my money and to collect fees. I searched for reviews on Sanpaolo Bank and don't you know? they are all bad with upset customers being shouted at and ignored plus the app is no longer working.
Do not bank here!

I have just wasted another hour trying to use your useless website and app, but I couldn't access my account. You are the only bank that requires an app to access an online account but neither works! Your service is a shameful disgrace. SORT IT OUT!

Filiale di Gavirate super efficiente e disponibile. Personale accogliente e competente. Ottima esperienza da cliente

Great bank, please do something with a customer support, have to wait for hours and hours all the time

Una banca decente, dal punto di vista dei servizi e da quello che offre, la piattaforma e moderna a differenza del 90 percento delle banche italiane. I servizi sono buoni ,molto comoda e la funzione di generare carte di credito virtuali gratuitamente, cosa che nessuna banca italiana offre. L'unica cosa che fa veramente fa schifo sono gli peratori che sono degli scansafatiche che si scocciano di fare tutto , maleducati, che si scocciano di aitutarti. Molto pessima e la filiale di via amato montecassino, napoli Personale scortese e molto molto svogliato. La consulente dopo avermi fatto aspettare a lungo e aver fatto entrare altre persone prima di me,che non avevano appuntamento,scostumatamente mentre parlava con me , parlava con i suoi colleghi, di cose non inerenti alla mia richesta, mi ha liquidato in modo rapido e veloce senza soddisfare le mie richieste.. Poca professionalità e soprattutto POCA voglia di lavorare.
A decent bank, from the point of view of its services and what it offers, the platform is modern unlike 90 percent of Italian banks. The services are good, very convenient is the function of generation of virtual credit cards for free, which no Italian bank offers. The only thing that really sucks are the employees who are slackers who get bored of doing everything, rude, who get bored of helping you. Very bad is the branch in via amato montecassino, napoli. Rude and very very listless staff. The consultant after making me waiting a long time and letting other people in before me, who had no appointment, rudely while talking to me, talking to her colleagues, about things not related to my request, liquidated me quickly and fast without satisfying my requests .. Little professionalism and above all little desire to work

Bad experience in intesa sanpaolo via padova 256. They told me that they can't open me an account because i can't speak Italian. Horrible old lady. Im not expecting that someone like her work in that bank. I felt embarrassed because she shouted from her cubicle to the front desk when i tried to asked the man sitting there, then another lady went there and told me the same.

Unbelievable, If you want to change the PIN for your CARD, it is not possible via APP, via online bank and not on cash machine. It is only via bank and you have to pay 6 eur to change the PIN number. W-T-F!!! I did Sparkasse card into ATM and I could change the number, But not there original car, OOO NO! that is unbelievable. Testing the bank for one month and it is not a good start! wanted to change it from unicredit, But it looks like not for me and my miss.

This bank is horrible !!!
Nobody answers the phone and even if they do once in a lifetime, they give you a number to call which isn’t even valid, they just give you a number that doesn’t exist! The people in this bank are surely incompetent and lazy, they certainly don’t know how to do their job and even if you show up in the bank they will let you wait in a longass cue in the cold and in the end they sometimes even just have a chat with a person they know and let you wait even more.

UBI Banca was better, plain and simple. I had very few if any problems with them in years. In months I have multiple problems with Intesa. The change is unwelcome.