Intesa Sanpaolo Reviews 

I have just become an Intesa customer due to my previous bank being acquired by them. I purchase a top-up credit card to make payments online, which I need to do for work. They mention the card can be digitally activated and I can start making virtual purchases even before receiving the physical card (great!). Except, I try to top-up the card (moving money from the account), and the operation is not allowed due to security reasons. I call customer service, they tell me problem will be solved in 24h. I call again at the end of the next day, they tell me whoever told me that was an idiot, and there is no way to solve the problem in the system. Proposed solution: either try to transfer smaller amounts through money transfer (but each transfer has a fixed fee), or go to the branch (it's Friday night). Very helpful...
The best thing is suggesting the customer to pay (by spending on transfer fees) to make up for a bank's disservice. Cominciamo bene...

Totalmente irresponsabili, non rispondo da nessuna parte neanche sull telefono oppure email . Non lavorano per niente , se hai qualcosa di risolvere loro non ti aiutano..

I suggest all of you who wants to open a new account don't choose Intesasan paolo ,because you're going to try to solve all the problems of your account alone bcs they dont respond at cellphone or email .

Just rubbish!!!! The service is really bad, luckily they consider themselves a big bank😅

They give you misleading information about their own products.
Personnel is not skilled.

Terrible. Even worse if you're a foreigner

Ultimamente un disastro completo....ma cosa sta succedendo??????