Intimissimi Reviews 832

if i could do a minus 10 stars i would. worst experience in the UTC mall in sarasota. wanted to return my pjs but i forgot the free gift (bad) so i said i am willing to pay the 50 dollars for the free bag but owner (on Phone) was so rude and disrespectful to me and the 2 sweet employees. i did get my money bag but i will NEVER EVER buy anything again.

It will be exactly one year in August - still waiting for my refund.

I experienced horrible sexual harassment here which caused me serious psychological damage and the staff said"there's nothing they can do."

Today (27/05/2023) I went to the Intimissimi store near Oxford Circus station with my boyfriend and a female friend. We arrived at around 20:30 and a few people were still in the store, including a man and his partner. This man spent the entire time in the area of the changing rooms.

At a certain moment, this man suddenly opened the curtains of my changing room. I was completely frozen and unable to react. After closing the curtains, the man spent several minutes standing directly in front of my room, keeping one hand inside the cabin throughout the entire time.

Unlike most clothing stores, there was no staff member to supervise the changing rooms or control the flux of people. Moreover, only a curtain separates the rooms from the exterior, thus creating an extremely unsafe environment for women.

The man and his partner left the store at around 21:00. Shortly after, I reported the incident to the staff, but they refused to cooperate, stating that there was nothing they could do. However, since the man completed a purchase, the store should be able to track his information. Moreover, the security system of the store should have been able to capture all the details of the incident.

Ordered bra, panties and slip from this shop. When ordering I didn’t realise it had such terrible reviews. After reading the reviews I grew concerned that there may be a problem with my order. However, there was no need to worry as my girlfriend was very happy with the gift, which arrived on time.

I have been buying boxers (Stretch Supima) online for years and they've been always of a very good quality and very comfortable. I usually look for promotions (when they cost lest than 30% of a normal price). The only problem is lengthy delivery-usually it's 8 working days (almost two weeks altogether)

6 MONTHS LATER STILL WAITING FOR 35 EURO REFUND THE WORST CUSTOMER SERIVE EVER AND THE WORST SERVICE IN EINDHOVEN, SCAMMERS

I received a sweater that I ordered online and one was perfectly fine but I discovered that the other had a huge pull in the sleeve, making it unwearable. I sent pictures of this to customer service and they told me it was just "loose threads" and was not a defect, which they were incorrect about. They refused to refund me for the defective product. I have never had such terrible customer service.

I am a man, and during the holidays I bought 6 pairs of size large long silk pajamas in colors of red, blue, bright blue, green, gold, and silver. These women's silk pajamas are the most silky, comfortable, and sensual silk pajamas the I have ever worn. Before I bought them I wore men's silk pajamas, but these pajamas made for women feel more silky, sensual, and comfortable. They are so irresistibly silky, sensual, and comfortable I can not help but want to wear them. They make me feel Heavenly perfect and I am my happiest when I wear them I wear them to bed every night, and they give me my best night sleep.

Tried to submit a large order, which my bank rejected. Didn't receive a confirmation of order so tried again on PayPal, which went through. Fast forward a week and I've been charged for both orders, despite one of them not going through. If I hadn't spotted this, they certainly wouldn't have. This has since been refunded.
I assumed the express delivery would make life easier. DO NOT ORDER 'EXPRESS' – it's UPS and they are useless. First I was told I needed to pay £143, which Intimissimi could do nothing about other than tell me not to pay it (?!) and now the order has been stuck in a Warehouse, over an hour from my house in London, for a week, with no option for redelivery, no option to go to a UPS collection point, and no option to speak to a human being. No help from Intimissimi on this. Order for my wedding is about to go back to Italy. No offer to resend by a different method. What a disaster.

Horrible experience with customer service. Placed an order 3 weeks ago, called four times, my order still not here. And nobody helped me to resolve the problem.

I previously shared a customer review of the Intimissimi silk collection pajamas. Today I share a customer review of the Intimissimi silk collection silk shorts and cami. I bought 2 large 1 bright blue and 1 black. I lounge around in them a wear them during the weekend. Just like the silk collection silk pajamas give me the most silky, comfortable, sensual, and luxurious feeling and experience at night; the silk collection silk shorts and cami give the most silky, sensual, comfortable, and luxurious feeling and experience duting the day on the weekends. I plan on buying more so I can wear them during the week. I love them with all of my heart. I highly recommend them and give them 5 stars.

I paid an extra fee for delivery within 72 hours - but when the good didn't turn up and I asked chased them they said it was three 'business days'. When the product was eventually delivered, it was sent to the wrong address - eight miles away - and the only reason I ever saw it was because the person who lived there somehow found my details online and called me. The company refused to acknowledge any of this was an issue, did not refund the premium delivery cost, and didn't apologise. Utter toilet of a company. Avoid.

Recently bought some gifts for my partner from their oxford circus store. Was served by the lovely Kerryann who was super helpful and spent a lot of time helping me pick out some options!

I visited Intimissimi Westfield yesterday evening and was not looking for something specific, just browsing. I was greeted with a smile upon entering and given time to look around. Intimissimi's new silk shirts in Lilac and Pink are so pretty, soft and a Summer staple. I thought I need one in my life! The had also the underwear in the same colours which was clever to mix & match. I left the store feeling special and excited. I would recommend Intimissimi to anyone that want to feel as perfect as they are.

Amazing Brand! I love the style!
The Bras are so comfortable i love them all!
Highly recommended to everyone!

By far my favourite lingerie brand. Great balance quality/price and lots of options

Horrible website
where do i start, the website and the store act like two separate businesses, so when one of the items i ordered was missing all I got from the store was contact customer services. on the other side I get charged full amount even though Itimissimi themselves email me saying that one of the items I ordered wasn't shipped. And after taking the time to speak to customers services they let me know that actually they not charged me for the missing item without letting me know - a waste of my time. I will not be ordering from them again, not worth the time wasted

I made an instore order. I did not take possession as I saw that the items were too large. I paid in advance and was therefore due a return plus I returned the matching items i both to go with the in store order. I was given a RefundMe card instead of my requested debit card refund. Just to find out that the cashier never authorized the card and gave me a blank card. Now the store claims it cannot find my transaction and the company is refusing to honor my refund although they see that the card was never correctly activated in the store. I am expected to now be out of 80 Euros due to store error and after months of uploading documents and bank receipts still nothing.
Avoid this store at all cost. The items I bought a few months back are already garbage ready. Overpriced trash and lousy customer service!
If that isnt bad enough the worst was being racially profiled as I shopped. One employee on 2 separate occasions entered the fitting room unannounced as I stood undressed and looked around, taking back items I had just tried to 'hold' them for me at the cash register. It was obvious that she was checking see if I was stealing only due to me being a person of color.

5th avenue, New York location. really bad customer service. Its more like a playground then a retail store. The employees including the managers are unprofessional and immature.