I've ordered from Intrim twice. The online order process is quick and seamless. The products were delivered on time. Great quality, the team are knowledgeable and friendly. Overall an excellent exp... See more
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The product supplied was exactly what we expected straight, primed properly and without any discrepancies. It was all made extremely easy with Diesel our rep who helped us immensely throughout the ent... See more
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We love working with Intrim products. Their customer service is always first class and their range of profiles is what really keeps us coming back time after time. Intrim stock such a comprehe... See more
Company replied
You guys helped me out by turning it around quickly, which I really appreciate. My only downside is that I could've got it 30% cheaper from Porta Moulding.. & your MDF profile is 1-2mm difference in t... See more
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Company details
Written by the company
Intrim is an Australian-owned manufacturer of premium decorative timber mouldings, trusted by interior designers, architects, builders, and homeowners to bring interior spaces to life. We specialise in expertly crafted skirting boards, architraves, wall panelling, wainscoting and feature detailing that elevates any space, taking it from ordinary to extraordinary. With decades of manufacturing expertise and a passion for timeless design, we offer an extensive range of mouldings in a variety of materials. Our mouldings can be manufactured for straight walls, curved walls, and detailed curved architraves, allowing for precision solutions across a wide range of applications. Our products are used in homes, hotels, commercial buildings, and heritage restorations across Australia. Whether you’re creating a Modern Farmhouse, Classic Hamptons, Contemporary, or French Provincial interior, our comprehensive range of timber mouldings helps achieve a seamless interior style with exceptional detail. We use sustainably sourced timber and precision-mill every product to ensure consistent quality, longevity and beauty. Not sure where to start? Our team is here to help you choose the right profiles and combinations to bring your design vision to life. If you're looking to add character, style and architectural interest to your home or project, choose Intrim Mouldings for products that make a lasting impression. Get inspired by our designs and explore our range of products at www.intrimmouldings.com.au.
Contact info
14 Redbank Place, 2571, Picton, Australia
- 1800 622 081
- Info@intrimmouldings.com.au
- intrimmouldings.com.au
4.4
Excellent
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Wrong product delivered
Wrong product delivered, still waiting for a call back from customer service on where the order is.
4 September 2024
Reply from Intrim Mouldings
Dear David, we apologise for the incorrect supply of your order and the inconvenience caused to you. It is a priority for us to deliver timely and correct orders. This time we fell short. We did complete a redelivery after an additional, unfortunate courier issue beyond our control. We sympathise with your frustration and understand your need for quicker communication. There is always room for improvement. We take your feedback seriously and it is part of our internal review of your order to assess what happened to ensure a repeat error is avoided.
Reply from Intrim Mouldings
Thank you for your 5-star review Kevin! We are pleased to hear that we were able to help and match the required skirting with our wide range.
Very helpful
Very helpful, great website user friendly
Very professional in communication and follow up on quote and delivery services.
Happy to recommend to others
26 August 2024
Reply from Intrim Mouldings
Thank you for the 5-star review, Mario! We strive to provide a quality range and top-notch customer service. We appreciate you taking the time to give us your excellent feedback.
Thanks for the advice and products
Intrim were helpful, reliable and delivered a great product on time.
19 August 2024
Reply from Intrim Mouldings
Thanks for the 5-star review! We are pleased to hear that you had a good experience with us. We hope to work with you again soon.
Reply from Intrim Mouldings
Thank you for the 5-star review Bishoy! Our team strives to provide a quality range and top-notch customer service. We appreciate you taking the time to give us your excellent feedback.
Fabulous help and products
21 August 2024
Reply from Intrim Mouldings
Thanks for the 5-star review! We love happy customers.
Easy and on time
Easy to deal with and everything turned up on time, communication was great
22 August 2024
Reply from Intrim Mouldings
Thanks for the 5-star review! We are pleased to hear that you had a good experience with us. We look forward to working with you again.
Our material had many chatter marks in…
Our material had many chatter marks in it which we have had to sand out onsite.
21 August 2024
Reply from Intrim Mouldings
Thank you for your feedback Ben. Our team has already been in contact to follow up, and we are reviewing your order and our internal process. Delivering a quality product is our top priority and we apologise that this product was not up to the expected standard. It is unfortunate that the chatter marks were discovered too close to your installation for you to reach out and give us a chance to address any issues with your order. We do in our T&C request you inspect goods received within 7 days. Regardless, in the future, please don’t hesitate to reach out to our customer care team if you notice any issue as we want to know. Customer satisfaction is important to us.
Perfect experience all around
Fantastic service, great exacting knowledge, perfect communication, efficient delivery. There’s literally nothing more that could be done to improve.
18 August 2024
Reply from Intrim Mouldings
Thank you for the 5-star review! Our team strives to provide a quality range and top-notch customer service. We appreciate you taking the time to give us your excellent feedback.
Friendly team
Friendly team, Easy to deal with.
Delivered on time .
Great experience from my end.
Thank you
20 August 2024
Reply from Intrim Mouldings
Thanks for the 4-star review! We are pleased to hear that you had a good experience with us. We hope to work with you again soon.
Ordering process was much easier than…
Ordering process was much easier than through a third party hardware retailer and materials were delivered on time.
20 August 2024
Reply from Intrim Mouldings
Thanks for the 5-star review! We love happy customers. We strive to be easy to deal with. Hope to work with you again soon.
Great service and products
Great service and products. Helpful staff which made what I was looking for a nice easy process. Overall great experience. Highly recommend Intrim.
19 August 2024
Reply from Intrim Mouldings
Thank you for the 5-star review! Our team strives to provide a quality range and top-notch customer service. We appreciate you taking the time to give us your excellent feedback. We look forward to working with you again soon.
Hi great product and very friendly and…
Hi great product and very friendly and professional
service
11 August 2024
Reply from Intrim Mouldings
Thanks for the 5 star review! We are pleased to hear that you had a good experience with.
Reply from Intrim Mouldings
Thanks for the 5-star review! We love happy customers. Hope to work with you again soon.
Excellent service and even better product truly a beautiful addition to any beautiful home.
The product supplied was exactly what we expected straight, primed properly and without any discrepancies. It was all made extremely easy with Diesel our rep who helped us immensely throughout the entire process. Thank you for all your efforts and hope to continue using your products on every project. Really heightens the quality of the finished project. Keep up the great work.
18 July 2024
Reply from Intrim Mouldings
Thank you for the 5-star review! Our team strives to provide a quality range and top-notch customer service. We appreciate you taking the time to give us your excellent feedback. We look forward to working with you again soon.
Fantastic product with fabulous…
Fantastic product with fabulous service. Highly reccommend it
18 July 2024
Reply from Intrim Mouldings
Thank you for the 5-star review! We love happy customers. Our team strives to provide a quality range and top-notch customer service. We appreciate you taking the time to give us your excellent feedback.
Everything is good
Everything is good
Just wished you had stock sitting there for quick delivery
18 July 2024
Reply from Intrim Mouldings
We appreciate the 5 star review! Thanks for your feedback. With our wide range of profiles we are unable to hold stock if it all. Though we continue to review our range to find the right balance of what to hold stock of and take your feedback onboard.
Very late response to emails
Very late response to emails. really hard to communicate via emails as there was barely any response on time .
15 July 2024
Reply from Intrim Mouldings
Dear Irene, Apologies that your experience was not up to your expectations. We have taken your feedback onboard and internally reviewed how you order was managed, and how this can be improved. One pain point identified was that communication can be improved when coordinating with a customer's own freight carrier and ensuring that the customer, yourself, also is fully in the loop. Apologies we did not do this optimally with your order. Thank you for taking the time to reach out to us. Please don't hesitate to reach out to our customer service during the order process, and our Customer Service Manager can be more helpful and escalate this as it is happening, to find the best way to support you as a customer, prior to completion of the order. All the best.
really nice material!
19 July 2024
Unprompted review
Reply from Intrim Mouldings
Thanks for the 5-star review and appreciation of the product Robert! We love a happy customer.
We love working with Intrim products
We love working with Intrim products.
Their customer service is always first class and their range of profiles is what really keeps us coming back time after time. Intrim stock such a comprehensive range that really suits our classic and timeless design aesthetic, whether it is a modern farmhouse, a traditional Queenslander or a more classic home that requires beautiful wainscoting, we know we will find what we are looking for at Intrim. Simply put, it is this kind of detail that really helps elevate our projects to a superior level.
Bron
Front Porch Properties
16 July 2024
Reply from Intrim Mouldings
Thank you for the 5-star review Bron. Our team strives to provide a quality range and top-notch customer service. We appreciate you taking the time to give us your excellent feedback. We look forward to working with you again soon.
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