INTRO Travel 

I just finished the Japan Adventure 13 days tour and I could not have been happier with my experience! Isabelle Sampson was our group leader & she was so helpful & knowledgeable. There was a good age range of people in our group but the majority was 20s and 30s with several solo travelers too! Izzy did a really great job of making sure everyone was happy and organizing dinners and extra activities when there was free time (for the people who wanted to). A lot of us liked having an extra meals & group activities because we got along really well so this made the experience really special. She had such good energy and it was contagious. I even put another deposit down & plan on booking another intro tour with her. Thank you intro & Izzy for a wonderful vacation!

My favourite destination to date. India is full of colour, culture and delicious curry! Dev was an amazing group leader and I highly recommend the trip with Intro.

I had such an awful experience with intro. I did the east coast tour from brisbane and I was reassured many times sure over the phone from intro (prior to booking) that no1 would know each other. However this was a lie. I was joining the tour group mid way from Brisbane and everyone else had joined from Sydney. I was isolated from the group, nobody would speak to me despite making an effort numerous times.

From looking at the reviews someone also had a similar experience.

There was many other things that happened in tour too- avoid this travel company!

I just returned from the 13-day Philippines Island Explorer tour with Intro Travel, and I honestly can’t recommend it highly enough! From breathtaking landscapes and unforgettable adventures to genuine cultural experiences and camaraderie, this trip was everything I hoped for and more.

Our group of 18 travellers instantly became a family and so much of that was thanks to our leader, Elay. Elay was absolutely phenomenal from start to finish. Full of knowledge about the Philippines: its culture, geography, history, and hidden gems - she shared insights and context that took every experience to another level. Whether we were exploring waterfalls, snorkelling crystal-clear waters, sailing between islands, or simply chilling on a pristine beach, Elay was there with expert advice, helpful tips, and infectious energy. She struck the perfect balance between leader and friend, fun, relaxed, down-to-earth, and always ready with support, encouragement, and a smile. Elay genuinely elevated the whole tour and made every one of us feel included, excited, and safe.

Highlights for us included awe-inspiring canyoneering at Kawasan Falls, snorkelling with the sardine run in Moalboal, the multi-day boat expedition from Coron to El Nido, and the rich cultural moments woven through the itinerary like stopping at a local school.

What made this experience special beyond the stunning scenery was the people. Elay nurtured an amazing group spirit that meant laughter, connection, shared memories, and new friendships!

Thank you, Elay, a trip I’ll treasure forever! ✨

I did the Thailand Experience trip back in October, it was my first ever Intro tour and it surpassed all of my expectations!
We covered so much ground, travelled to so many stunning locations and had SO much fun. From temples to elephant sanctuaries, cooking classes to beach parties - we covered it all. This was my first solo trip and I was so lucky to have such a fun group and made some amazing friends. Highlights for me were the floating bungalows in Khao Sok, so beautiful and I felt our group really bonded in this location. We hung out together all day, kayaking, boat trips, monkey spotting and group games after dinner. Koh Phangan and Phi Phi Islands were also favourites, equally as stunning and so much fun.
We had a few local guides in different locations of the trip and they were all so lovely, funny, knowledgeable and easy to get along with. Shout out to Joy who was a dream!!
Now onto Tash... The BEST group leader. I don't know how she did it but her energy was 10/10 every single day! She gave us fun facts in all locations, threw herself into every activity, kept spirits high even on the days when we were tired... and really looked after me when I was poorly. She checked in on us in our rooms every time we moved to a new location, making sure we had everything we needed and I truly felt like she was one of the group, not just a leader. She answered ALL of our questions... We were relentless haha but she always did so with a smile on her face. The trip would not have been the same without her!!! Tash brought us all together, was so inclusive of everyone and made sure we all had the best time. You can tell she loves her job and helped to make this the trip of a lifetime for me. Tash is one of the reasons why I've already booked my next Intro trip!!

I just completed the 12 days India experience with our group leader Dev and our tour guide Data. Both have been incredibly kind, knowledgeable and just genuinely supportive. I can highly recommend this experience to everyone that wants to have a great time, garlic naan and experience all the richness that India has to offer.

Did the Oz tour with Intro and had such a great time. Loved being able to sit back and let our awesome group leader Chloe do all the work whilst keeping us in the loop with some local and cultural knowledge along the way. Great experience.

I have just finished the India Experience tour with Intro Travel and the most amazing tour guide Dev. The trip was packed full of amazing activities and experiences and Dev made the trip incredible. He made us feel safe at all times, something I was worried about, travelling as a solo female. I have done both Thailand and The Philippines aswell with intro and I couldn’t recommend them enough!

Informative group leader and tour guide Dev & Data. Both went above & beyond to make the last 13 days of travelling not only relaxing but memorable. Visited some beautiful landmarks, ate some incredible food & made some memories that will last a life time.

I have just completed the 17 day Japan trip and had an amazing time. The trip was extremely well organised with lots of supports provided for travelling before and after the tour. Enjoyable activities were well organised for every day, but travellers still had the freedom to make their own decisions if they had other plans. Each accommodation was high quality and the variety of types of stays was interesting to experience.

Lachie Fleming was a brilliant leader. He was continuously professions in his duties while simultaneously being an active, friendly and supportive member of the group. He went above and beyond to accommodate different needs around accommodation preferences, dietary restrictions and appealing to the personal interests of travellers. I am hugely thankful to him for his amazing work and could not recommend the service enough to other travellers.

I done the intro travel east coast Australia experience and it was amazing…. I’d recommend and if you’re lucky enough to get Tess as your group leader you are guaranteed to have the best time!

Just completed my 18 day Thai experience trip and I’m so glad I did it. Doing this tour allowed me see the wonderful place it is hassel free making the trip so much easier. TK our tour leader was honestly amazing, knew what she was doing like the back of her hand and handled everything like a true professional while still being one of us!

This trip was incredible from start to finish, packed with amazing sights, food, and experiences. Lachie was a great guide and made traveling around Japan feel easy and fun. Super knowledgeable, easygoing, and always had good tips on where to eat and what to check out. Would definitely recommend.

I just did the 12 Day Thai Intro trip and loved it. This was my 2nd time to Thailand and this one was way better than the first time. The itinerary was great, we visited Bangkok, Khao Sok NationalPark, Ko Phangan and ending in Phi Phi. The best part is that 99% of the activities we did were already included so there was no surprises. Our tour leader "TK" did a phenomenal job, she handled everything like a real pro. She has a bright future ahead of her in her field. I'm really happy I did this tour and will probably do another with Intro Travel.

Having spend £1749 for 2 weeks in the Philippines I was deeply disappointed by the service received from Intro.

Two typhoons hit areas in the Philippines on the first week of the tour disrupting the schedule meaning the group stayed longer in very low budget accommodation with all arranged activities cancelled. A weak effort was eventually made to arrange some activities, but they were not in keeping with an action activity trip that I had paid for. We would often be told in the first week that we had ANOTHER free day meaning we had to pay out of our own money to arrange activities to fill our day. Then when some of us had paid to do activities we would then be told an activity had been arranged for us that we couldn’t attend. And the arranged last minute activities were terrible. An example was a slow walking tour of an old fort. Safe to say we took the average age down by about 50. It took hours and was not in keeping at all.

It is clear Intro Travel only care about profits as no attempt was made to rearrange the schedule to avoid the typhoons. We were just sitting ducks. The whole first week was a complete waste of our annual leave and money.

Intro Travel eventually reached out to our group after pressure from our host and offered a £150 refund and 20% off a future trip. The group was very disappointed by this, but they refused to budge and even broke down the cost of the activities we missed which really didn’t cost much which made me wonder why the trip was so expensive in the first place. I asked for a full breakdown of the trip cost to justify the £1749, but it was refused. Safe to say I will not be using the 20% discount or using this company again.

I do a lot of group travel and this is the first company who has been a complete let down. Had they offered 20% off the trip we missed, it would have been more reasonable.

Before booking, please be cautious.

Amazing INTRO tour Brisbane>Cairns led by Chloe Walker. She was so with it, fun and informative. I would so recommend and she deserves a pay rise for putting up with us!

Just finished the 17 day New Zealand tour with Lauren and couldn’t have asked for a better time! Everything was so organised and made solo travelling less stressful. Lauren was so knowledgeable about all things New Zealand, Aotearoa, and Māori culture. The views were stunning and all the activities organised by intro were well planned and worth doing. I was so grateful for the whole group and was really sad to leave everyone. The best time with the best people ❤️❤️

Just finished the India Experience and loved it. Dev and Vivek were a blessing to have as our group leader and guide. They managed the iteniary smoothly, resolved problems on the go (without us noticing) and always made sure we felt safe and happy! Could not have wished for better guys on this trip!

What a time I had exploring this incredible country with Intro and our group leader extraordinaire Izzy!
I had the time of my life, the itinerary was jam packed with inclusions whilst feeling relaxed at the same time, the accommodation was great and the company even better.
Japan is truly the gift that keeps on giving and it’s impossible to decide on a highlight but the excitement of seeing Fuji in all her glory was pretty special.

Our group leader Izzy was fantastic; professional, abundant with energy, thoughtful and had a clear passion for travel and what she does. I cannot think of a single thing I would change. Intro are incredibly fortunate to have her working for them! Thank you Izzy and Japan, look forward to booking the next one!!