I tried out a few different video generation platforms, and this one ended up being the most frustrating. The price felt high compared to others, and I kept running into glitches that slowed me down.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly, the overall experience with InVideo is absolutely terrible. Great idea, horrible execution. The video generation is, for the most part, very mid-level to basic quality. You will have to... See more
Company replied
Disappointing Experience — Not Worth the Cost We found the platform to be expensive and riddled with glitches. Adding content requires constant credit purchases, which felt like we were being nick... See more
Company replied
Very irritating, used the tool last year the experience was much better. This time around ate away credits and got nothing in return hence cancelled the subscription. No support, very confusing platf... See more
Company details
Written by the company
At invideo, our mission is to re-invent video creation and make it accessible to the world. We firmly believe that the future of video creation is in the browser, across devices, collaborative, easy and fun! Currently armed with 5000+ unique designer templates, 9M+ premium media (including iStock), a large audio library for every mood/genre and a lot of customisable features, we are aggressively moving towards our north star metric. Invideo flexible timeline and drag & drop editor further enhance the user journey of making professional videos on the browser. Our 24*7 live customer support service and 26K+ strong Facebook Community further add value to every creator's workflow. Customer feedback is key to the way our product is shaping up everyday. We're only and only building for the end user, who makes videos for a living. With 7M+ users from 195+ countries who have made millions of videos in 100+ foreign languages on InVideo, we look forward to the road ahead.
Contact info
United States
- support@invideo.io
- invideo.io
2.0
Poor
999 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
invideo it is a scam DON'T USE IT!
invideo it is a scam DON'T USE IT!. THEY WILL NOT LET YOU CANCEL YOUR SUBSCRIPTION!!! Do not give them your credit card. CALL THE POLICE. ARREST THEM NOW. Yes, I have proof. Also, they say you will get x amount of credits. I didn't use up my credits but they required me to buy more.
13 October 2025
Unprompted review
Reply from Invideo Studio
Hi John,
We're sorry to hear about the frustration you've experienced with cancelling your subscription and credit usage. You can cancel your subscription anytime directly from your account settings, a process many of our users manage easily. If you faced any issues during this process, please let us know, and we'll ensure it's resolved promptly.
Regarding the credits, additional purchases should only be prompted when the credits on your account are insufficient. I encourage you to reach out to us via chat and speak with a support agent to clarify any misunderstandings and address your concerns directly. Your feedback is important to us, and we're here to help.
This is a scam company
This is a scam company, fake low price subscriptions and then raised rates to $120/no for extremely low quality AI without authorization.
12 October 2025
Unprompted review
Reply from Invideo Studio
Hi David,
I'm sorry to hear about your concerns regarding our pricing. We aim to provide clear information about subscription rates and any changes, so it's troubling to hear you feel this wasn't the case. The rates reflect the resources required for running AI technologies. If there was any confusion or unexpected subscription change, I suggest reviewing our detailed plan options on our website or reaching out to our support team, who can assist you further.
The level of prontitud and…
The level of prontitud and professionalism of Tushar was impressive. he knew exactly what I needed and literally, with one click from me, he solve my problem. It was like talking to a friend or family member that understood my frustration. Please let this man know that he is really good at what he does. Show him my review. I mean every word and frankly, I am not the type of people that makes reviews. I thank him and hope if I ever have an other issue, he is the person helping me.
8 October 2025
Unprompted review
Reply from Invideo Studio
Hi Angel,
Thank you for taking the time to share your experience with us! It’s wonderful to hear how Tushar was able to assist you so effectively and made you feel understood and supported, much like chatting with a friend or family member. We are thrilled to know his professionalism and prompt resolution brightened your day. Rest assured, we’ll pass along your kind words to him, feedback like yours means a lot. We're always here to help, and if you ever need assistance again, we hope your experience is just as positive.
Feels Scammy. Chargers way more per credits per video than stated.
A 8 second sora 2 pro video should cost 3 credit's according to their support but due to "minimum charge thresholds or internal processing overhead." they charge 1 to 2 credits EXTRA! and I chatted with their support and they confirmed that this is normal.
I will cancel my subscription and use a different platform because I feel ripped off and scammed I basically lost around 10 video generation due to "minimum charge thresholds or internal processing overhead." that I didn't know of. That's almost 40$... That's almost 1/3 of what I paid in subs and addon credits.
7 October 2025
Unprompted review
Reply from Invideo Studio
Hi Christiaan,
I understand how frustrating this situation must be, and I'm sorry to hear about your experience. This shouldn't have happened, and I encourage you to reach out to our support team again and specifically request to speak with an agent. They will help clarify these charges for you. Your feedback is crucial for us, and we want to ensure that you're supported and informed along the way. Thank you for bringing this to our attention.
Pay for nothing
They make you pay, promising a lot of features, but you cannot even try anything out as the credits for each "thing" are so expensive, that there is nothing you can do with a monthly subscription less than 100 $ a month. if you have a lot of money to waste, you may want to try the most expensive subscription, maybe it can do what they promise, but anything below cannot do anything . It is a total loss of money.
5 October 2025
Unprompted review
Reply from Invideo Studio
Hi Carin,
Thank you for taking the time to share your thoughts with us. We understand your concerns about the cost and the value you’re experiencing with our credits system. Our pricing structure is designed to reflect the resources required for running generative AI, but we recognize that it might feel restrictive for some users.
Your feedback is important, and we’ll pass it along to our team as we continually strive to improve the value our plans offer. If you have any questions about maximizing your credits or finding the right plan for your needs, please feel free to reach out. We’re here to help.
I'll save you the trouble.. its TERRIBLE
Honestly, the overall experience with InVideo is absolutely terrible. Great idea, horrible execution. The video generation is, for the most part, very mid-level to basic quality. You will have to edit numerous times just to get a usable video, but it still will not be great. The real problem with this company is the pricing model. It is expensive AF to create these terrible videos and the "credit" method is absolutely TERRIBLE. I've had to retype prompts numerous times because I "don't have enough credits" after just subscribing to a PAID plan. After I finish the current creative I'm working on, I will never be using this product again and I suggest everyone else does the same. I don't write reviews, but I was compelled to write this one because I am pissed.
4 October 2025
Unprompted review
Reply from Invideo Studio
Hi,
Thank you for sharing your experience, even though it was not what we hoped for. We're genuinely sorry to hear about your frustration with the video quality and our pricing model. We always aim to provide a seamless and valuable experience, and it's clear we fell short here.
The feedback regarding the video quality and credit usage is invaluable to us and will be shared with our team as we work on making improvements. We're committed to enhancing both our product and pricing model to better serve our users.
If you have further details you'd like to share, or if there's anything we can do to assist you further, please let us know. Your insights help us grow and improve.
Money Drain
I tried out a few different video generation platforms, and this one ended up being the most frustrating. The price felt high compared to others, and I kept running into glitches that slowed me down. On top of that, the constant need to buy more credits just to keep creating made the whole thing feel like a money drain.
2 June 2025
Unprompted review
Reply from Invideo Studio
Hi Andrew,
I appreciate you taking the time to share your experience with us. I'm sorry to hear that you found the platform frustrating and that you encountered glitches and cost concerns.
We know how important seamless functionality is, and we're actively working to resolve any technical issues. The feedback about our pricing and credits system is also very valuable, and we'll take this into account as we strive to enhance our offerings.
If you have specific issues or need help maximizing your current credits, please reach out. We're here to assist you in any way we can.
not free lmfao
2 October 2025
Unprompted review
InVideo is a clear scam
InVideo is a clear scam. Not only does it constantly and unjustifiably force you to buy more credits despite having paid for a subscription, but you'll never get it to work properly, and the processing time is endless, even for the simplest tasks. In conclusion, I demand my money back and recommend everyone not fall for the scam that is InVideo.
23 September 2025
Unprompted review
Reply from Invideo Studio
Hi Borja,
We're sorry to hear about your experience and any frustration it has caused. We aim to provide a seamless video creation process, so it’s concerning to hear about the issues you've encountered, especially regarding credit usage and processing times. Please know that your feedback is being taken seriously, and we'll ensure it’s communicated to the relevant teams for further review.
Regarding refunds, our support team would be the best point of contact to discuss your specific situation, as they have the tools to assist you further.
Thank you for bringing these concerns to our attention.
The Plus plan advertises 50 videos per…
The Plus plan advertises 50 videos per month, but it's a scam. I paid £35 and produced fewer than 10 videos, each less than 60 seconds long. The quality isn't up to a professional standard either.
14 September 2025
Unprompted review
Reply from Invideo Studio
Hi Andrew,
Thank you for sharing your experience with us. We’re sorry to hear that you encountered issues with the Plus plan and found the quality lacking. We understand how important quality is, and we’ll ensure your feedback is communicated to our product team for improvements. If you’d like, our support team can look into the specifics of your account to help resolve this matter.
Please let us know if there's anything else we can do to assist you going forward.
terrible experience on a paid plan The…
terrible experience on a paid plan The basic plan produced a better video better scripts Literally cancelled on day one.
13 September 2025
Unprompted review
Reply from Invideo Studio
Hi Kevin,
We're sorry to hear about your disappointing experience with the paid plan, especially since you found the basic plan more effective. We appreciate you trying out our services, and we'll make sure your concerns about script quality and video output are shared with the relevant teams. Your feedback is crucial as we strive to improve our offerings.
If there's any further assistance we can provide or if you have additional insights to share, please don't hesitate to reach out.
Size it free then want to
Size it free then want to. Don't wast your time with this no free video ai go somewhere else
3 September 2025
Unprompted review
Everything is very intuitive
Everything is very intuitive, it has good resources, and it was very useful when I needed it.
30 August 2025
Unprompted review
Reply from Invideo Studio
Hi Ruben,
Thank you for your wonderful feedback! We’re delighted to hear that you find invideo intuitive and resourceful. It’s great to know that the platform was there for you when you needed it most. Your experience highlights what we strive for, making video creation as seamless as possible.
Having using this app for some time I'm…
Having using this app for some time I'm not very happy when you get locked out it tells you to login back in 24 hours and that's very inconvenient, it shouldn't be like that that's why I'm canceling my subscription. For a AI company they should have a better security measures. Good luck.
30 August 2025
Unprompted review
Reply from Invideo Studio
Hi Moe,
We understand how frustrating the login issue has been, and we’d like to help resolve it for you. Please reach out to us via our support chat at ai.invideo.io/support, and our team will be more than happy to assist you with this matter.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Disappointing Experience
Disappointing Experience — Not Worth the Cost
We found the platform to be expensive and riddled with glitches. Adding content requires constant credit purchases, which felt like we were being nickel-and-dimed at every turn.
The voice-overs were difficult to follow, often rambling and unclear, which impacted the overall usability. While we did receive a partial refund, we believe a full refund would have been more appropriate given the subpar quality of service.
There are better platforms available that offer a more seamless experience without hidden fees or confusing credit systems.
24 August 2025
Unprompted review
Reply from Invideo Studio
Hi Jodi,
We’re sorry to hear that your experience didn’t meet expectations. While we’re glad we could provide a partial refund, we understand your concerns regarding the pricing structure, credits, and the issues you faced with voiceovers. Feedback like yours is extremely valuable as it helps us identify areas where we can improve both the platform and the overall user experience.
We truly appreciate you giving Invideo a try and wish you the best with your future projects.
Ray helped me tremendously
Ray helped me tremendously! I appreciate the quick response and helpful solution to my problem. I love Invideo!
24 August 2025
Unprompted review
Reply from Invideo Studio
Hi Mercedes,
We're thrilled to hear that Ray was able to help you so effectively and swiftly! It's fantastic that you love using invideo, and we really appreciate your kind words about our team. We'll make sure to pass along your praise to Ray, too. Thank you for sharing your experience with us!
Response was Slow. But Ray Saved the Day! Hurrah, Ray!
I take everything back I said. Ray was amazing... He fixed my issue, answered my questions and refunded my $25. He was patient and professional. I'm super happy.
--------------------------------------------------------
I've wasted money working with Invideo.io. I've been trying to work with a video project for hours and it kept crashing saying try again. I finally reached out to support and they said they would get back to me in a few hours. After 3 hours I checked back with them. SAM was in yellow... no response.
For as much money as they charge, there should be immediate 24/7 customer support helping customers who pay the high subscription costs they charge.
I'm canceling my membership and giving up on all ai video generators until the technology evolves into something usable. Invideo should be ashamed for charging outrageous subscription prices for sub-par video output and slow and less than desirable customer service.
The economy is bad enough. No one wants this additional stress.
20 August 2025
Unprompted review
Reply from Invideo Studio
Hi Norine,
Thank you for sharing your experience with us. We understand the frustration caused by the initial delays and the technical issues you faced, and we're sincerely sorry for any stress this may have caused.
We're delighted to hear that Ray was able to turn things around for you by resolving your issue and providing excellent support. Your feedback is invaluable, and we're committed to improving our response times and service quality.
Regarding subscription costs, our pricing aims to reflect the resources needed to provide advanced AI capabilities, but we continuously review our plans to better meet users' needs. Your comments will certainly help guide these efforts.
Thank you for giving us the opportunity to address your concerns, and your trust in Ray.
Sam helped me out the last time I was…
Sam helped me out the last time I was having challenges. He took care of everything quickly, unlike some of the people who work there who are not in a good mood or respectful. Sam is exceptional and knows how to handle his job with courtesy and respect.
22 August 2025
Unprompted review
Reply from Invideo Studio
Hi Sal,
Thank you for sharing your feedback. We’re glad to hear that Sam was able to provide you with the courteous and respectful support you deserve.
We’ll be sure to recognise him for his exceptional service.
This tool is trash
This tool is trash, they don't let you test before you pay. After paying you discover the output quality is extremely poor, the video resolution for their stock videos is very bad, and the credits burn out really fast. I do not recommend
19 August 2025
Unprompted review
Reply from Invideo Studio
Hi Destiny,
We’re sorry to hear about your experience. To clarify, credits are only used for generative media. You can still create videos with stock media on our free plan without using credits. Also, all videos export in 1080p resolution, so you’re not limited to lower quality. If you’d like, reach out to us on chat and we’ll be happy to look into this further for you.
Always they have an error
Always they have an error. Asking you to try again
16 August 2025
Unprompted review
Reply from Invideo Studio
Hi Antar,
Sorry to hear about the repeated errors you’ve faced. That’s not the experience we want you to have. If you can share a bit more detail with our support team, we’d be happy to look into what’s causing the issue and help get it sorted.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.