Invigor Medical Reviews 1,785

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and thoughtful approach, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting that the team is prompt, attentive, and dedicated to meeting individual health needs. However, some customers also mentioned issues with order processing and product delivery, with a few experiencing significant delays in receiving their shipments. There were also occasional concerns about product formulation changes and unexpected charges, which led to dissatisfaction for a small number of people.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Service

People report positive experiences with service. Customers frequently praise the kindness, thoughtfulness,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers report positive experiences, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to... See more

Rated 5 out of 5 stars

Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I c... See more

Rated 5 out of 5 stars

Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend... See more

Rated 5 out of 5 stars

Everyone as Invigor has been so helpful and insightful and providing me the attention and care as a patient to meet my health needs. Specifically, Brooklyn has been the best at making sure all my need... See more

Company replied


Company details

  1. Clinic

About Invigor Medical

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Enzo was extremely helpful

Enzo was extremely helpful, polite and quick!

12 July 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words about Enzo's helpful and efficient service!

Invigor Medical Team

Rated 5 out of 5 stars

Read terrible reviews people …

Read terrible reviews people saying terrible things about ur company but u guys nailed it could be more clear about the process of ordering its a lot of money. Tell people that there is two boxes and they dont go out in 2 different boxes. Thanks

11 July 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your feedback; we're glad to hear we met your expectations and will work on improving communication about our ordering process.

Invigor Medical Team

Rated 5 out of 5 stars

Angelo was so helpful today!!

Angelo was so helpful today. He informed me of the processes and where my account was at in that process and how things would proceed. So very thankful.

8 July 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're delighted to hear Angelo provided you with helpful and clear information about your account and the process.

Invigor Medical Team

Rated 5 out of 5 stars

Angelo is a top-notch customer service…

Angelo is a top-notch customer service agent. If only every online company had service agents this good. Thank you

8 July 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words about Angelo; we strive to provide excellent service to all our customers.

Invigor Medical Team

Rated 5 out of 5 stars

Thanks, Camille!

I've always had great customer service from Invigor but especially from Camille when I had a recent Billing issue. She cleared it up perfectly.

2 July 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your positive experience with Camille and our customer service team.

Invigor Medical Team

Rated 5 out of 5 stars

So quick and kind!

Great help, quick with responses and resolutions. Kind!

2 July 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words and positive feedback!

Invigor Medical Team

Rated 1 out of 5 stars

So angry right now

So angry right now. ... Thye were charging me for the maximum dosage of semaglutide and I double checked with them that it was actually the highest dosage as the medication stopped working for me. They checked it for 5 minutes on the phone and swore to me it was the highest dosage... I stopped the medication and went to a different online co. recommended by Forbes. Quess what? The dosage was HALF of what the max dose should be...!!!!! But they were charging me with shipping 411 dollars. for HALF THE MAX DOSAGE WHICH I was told I was on one year after starting with their company... So, p oed and so grateful I found my new company. the kicker? The max dose at my new place with shipping is 125 LESS a month.. BEWARE!

30 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re truly sorry to hear about your experience and the confusion regarding your dosage and charges. Please contact us directly so we can address your concerns and review your account to ensure this issue is resolved. Our toll-free number is 888-966-4854 & our office hours are Monday to Friday from 6-5 PST. We would be happy to assist and look into this for you.

Invigor Medical Team

Rated 5 out of 5 stars

angelo answered my inquiry…

angelo answered my inquiry professionally and informatively.

25 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words; we're delighted to hear that Angelo provided you with professional and informative assistance.

Invigor Medical Team

Rated 5 out of 5 stars

Angelo The company rep

Angelo The company rep. is very informing and eager to answer my questions

24 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your feedback; we're glad to hear that Angelo was informative and eager to assist you.

Invigor Medical Team

Rated 5 out of 5 stars

Angelo

Clear, concise, and quick

21 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your feedback; we're happy to hear that our service was clear, concise, and quick.

Invigor Medical Team

Rated 5 out of 5 stars

Enzo rocks!!

Enzo did a great job looking into and resolving my issue. Quick, efficient, and friendly.

20 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words! We're delighted to hear that Enzo was able to resolve your issue promptly and efficiently.

Invigor Medical Team

Rated 1 out of 5 stars

Poor service

Placed my order on 6/12, spoke with a specialist 6/17 and my status is still on intake forms. I have not been able to reach anyone regarding my order so the response time of 72 hours is not true at all. I'm very disappointed as they are quick to take your money and slow to follow-up.

19 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We apologize for the delay and will prioritize your order to ensure a prompt resolution.

Invigor Medical Team

Rated 2 out of 5 stars

Unable to get callback After leaving message 4 days in a row

I made the purchase through Groupon for the 3 month semaglutide and it’s been a week now and I’ve tried returning the consultation call I missed 4 times over a 4 day span and still haven’t received a call back so my prescription is on hold and no one to contact. Very frustrated!!

13 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're sorry to hear about your frustration. Please reach out to us and we'd be happy to assist and look into this for you.

Invigor Medical

Rated 5 out of 5 stars

Angelo immediately responded to my…

Angelo immediately responded to my questions and put my mind at ease about the process and timing and what to expect.

7 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re delighted to hear that Angelo was able to promptly address your questions and provide clarity on the process and timing.

Invigor Medical Team





Rated 5 out of 5 stars

My customer service agent

My customer service agent, Enzo, on the chat feature was very quick to respond and gave me all the information I needed.

7 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re pleased to hear that Enzo promptly provided you with all the information you needed.

Invigor Medical Team

Rated 1 out of 5 stars

Spoiled Medication

I ordered medication from these guys and kept it in the freezer like their doctors suggested me to do. The vial started developing some deposits after a while. The vial was never even opened and i did not get to use the medication even once. When i contacted customer service, they said they will not replace it.

6 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We appreciate your feedback and want to clarify that while the solution can appear somewhat cloudy this is completely normal. We have reached out the compounding pharmacy & they have confirmed that the medication is only stable for 6 months, even when frozen. Your medication has unfortunately exceeded the timeframe in order to be considered for replacement by the pharmacy as it was dispensed on 12/7/23 and is now past its beyond-use date.
Invigor Medical Team

Rated 5 out of 5 stars

Enzo was efficient

Enzo was efficient, quick and helpful.
They made sure my order had the correct full address and assured me that I would receive tracking info.

Thank you Enzo

6 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're delighted to hear that Enzo provided efficient and helpful service, ensuring your order details were correct and tracking information was provided.

Invigor Medical Team

Rated 5 out of 5 stars

Invigor for the WIN!!!

UPDATE: I originally thought this was just a review for a specific employee as opposed to the entire business. Knowing what I know now, I want to say the shipping was incredibly fast. The product is legit. I have already lost about 10lbs. The Invigor YouTube page has a ton of information. I couldn't be happier!!

Robbie went above and beyond with the customer service. I'm very impressed and would love all future dealings to be handled by Robbie. Please give Robbie a well deserved raise and vacation!! They need to all be like Robbie! No, I do not personally know Robbie.

4 June 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We appreciate your kind words and are thrilled to hear that Robbie provided outstanding service.

Invigor Medical Team

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