I have been using IONOS for at least 6 years now and swapping to them was a great decision. As it's so hard to actually get help from websites these days IONOS stand out - I have had quick phone calls... See more
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Review summary
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Reviews shaping this summary
My call was answered promptly initially with AI but that worked fine, and then by real person... Tyla was quick to understand, very polite, knowledgeable about what he could (and could not) access to... See more
Excellent Customer Support. Mohamed, was great in understanding my issue with my farther-in-law passing and his closed account and myself taking over the payments so my mother-in-law could conti... See more
I contacted the customer support team to assist with my email set up once my Domain had expired and reactivated. It was not working and so impacted my communications. The customer rep. Kathleen Pepito... See more
Company details
- Web hosting company
- also in
- Cloud Computing Service
- DNS Provider
- Ecommerce solution provider
- Email service provider
- Web designer
About IONOS | ionos.co.uk
Written by the company
About IONOS
IONOS is the European cloud platform for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimised WordPress hosting and scalable cloud servers, you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability and high availability. That’s why enterprises and the public sector rely on our IaaS compute, storage, backup and PaaS services.
With peak performance, transparent pricing, high security and professional support, we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner in Europe with more than 22 million active domains and over eight million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.
Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United Kingdom
- 0808 303 0000
- ionos.co.uk
4.7
Excellent
43k reviews
Asks customers to review
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Great mix of tech and skilled staff
Although I was first connected to an AI assistant and it was a good one, when I requested a human I was able to wait a few mins for a great customer service person who was infinitely patient with me and walked me through the reset step by step. She was exceptionally good.
3 November 2026
Nathan was clear and very helpful
Nathan was clear and very helpful. Offered further support if i needed it too.
3 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
lack of customer support - don't waste your money
lack of customer support.
all the time i call i spend over an hour on the phone and i get bounced from a different department as the staff is untrained and very unprofessional.
i requested the cancellation of my account and they refused to cancel it.
asked to speak to a manager and the put me on hold for another 30 minutes. until someone responded and i needed to explain the situation again.
this is just unacceptable.
there are several website builder providers out there much better then this crap.
3 November 2026
Unprompted review
Reply from IONOS | ionos.co.uk
Dear Simone,
Thank you for bringing this to our attention. I have located your account and have sent an email directly to your registered address to address this situation immediately.
Please take a look when you have a moment.
Thanks,
Nadim, IONOS
Web site inaccessible for hours…
Web site inaccessible for hours causeing financial loss because SSL cerificate failed to renew. Then told it could be 24-48 hrs, absolutely not acceptable.
Customer service from Mary was great and it's obviously not her fault
3 November 2026
Reply from IONOS | ionos.co.uk
Hi Stephen,
Thank you for sharing your feedback, and I am very sorry for the frustration caused by the website downtime due to the SSL certificate renewal failure.
I'm glad to see the website is working normally now and the SSL certificate has been successfully applied. We completely understand your frustration with the wait times, unfortunately, we had to wait until the certificate was fully configured and verified within the account by Sectigo before it could go live.
Any issues, please do get in touch.
Thanks,
Nadim, IONOS
Friendly and efficient
The gentleman that dealt with my call was warm, friendly, professional, knowledgeable and efficient. He resolved my issue in under 5 minutes and provided clear instruction of next steps. Excellent customer service
3 November 2026
agent was very clear and helpful and…
agent was very clear and helpful and had a friendly manner
3 November 2026
The help I received was much better…
The help I received was much better than AI's help.
3 November 2026
Unprompted review
David is incredibly helpful and…
David is incredibly helpful and answered my queries promptly and professionally.
3 November 2026
Nathan seems very knowledgeable
3 November 2026
Dave was very help full and sorted all…
Dave was very help full and sorted all the problems out
3 November 2026
Quick, efficient communication
Quick answering of telephone calls. Always get to speak to a lovely human who listens and does everything as asked without challenge or sales push. Love that this comapny deliver and support businesses in a bespoke manner.
3 November 2026
Kath helped in the best way possible.
Kath was Polite, concise, didn’t waste time with a script, just helped me with my issue and gave me a fix. Very professional and a pleasure to deal with.
3 November 2026
Knew what he was doing and had patience
3 November 2026
Kevin daily amazing
Kevin daily was amazing and fully understanding of the situation. Very pleasant and lead me through the processes. I went into today ready to close my account due to charges that were told to me in a fashion that I didnt understand at the time and took them on board which were irrelevant to my situation. All has been resolved and I cant thank him enough for his time an effort spent today!
Adam Parkes
3 November 2026
Great service resolving an email issue…
Great service resolving an email issue on a MacBook. First time we’ve had to contact Ionos, and very impressed by the knowledge and manner of the agent.
2 November 2026
Unprompted review
Patient and very helpful
Patient and very helpful. Thank you so much for fixing A nightmare for me; resolved talking me step by step. Very much appreciated.
2 November 2026
patient with me on the phone
patient with me on the phone , took time to explain and tried to resolve my problem
2 November 2026
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