Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
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See what reviewers are saying
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
Company replied
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
Company replied
Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad experience & Poor services
Bad experience for scheduled payment for income tax. Not hotline to contact for urgent queries.
6 May 2025
Reply from ipaymy
Hi JT, thank you for your feedback, and we’re sorry to hear about your experience. We understand how important it is to have timely support, especially for scheduled payments. While we currently don’t offer a hotline, our dedicated support team is available via live chat and email, and we strive to respond promptly to all urgent queries.
If you still need assistance, please don’t hesitate to reach out—we’re here to help.
works as per expectation !
30 April 2025
Reply from ipaymy
Hi Zinc, thank you for your feedback! We’re glad to hear the platform is working as expected. If there’s anything we can do to make your experience even better, feel free to let us know!
Reply from ipaymy
Hi Weipei, thank you for the kind words! We’re thrilled to hear that you had a seamless experience and found the platform easy to use while earning miles. Making the process smooth and rewarding is exactly what we aim for. We appreciate your support and look forward to helping you earn even more miles in the future!
Good portal and purpose but cost is too…
Good portal and purpose but cost is too high. In most cases, cost outweighs the benefits.
3 April 2025
Reply from ipaymy
Hi PC, Thank you for your feedback.
Our team strives to provide more promotion for our user's benefit. Our latest ongoing promotion is listed on our websites and we will also actively inform users should there be any new promotions!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
There are additional fees other than…
There are additional fees other than the fees stated. There is no further discount on huge payment. 2 stars because they have a shorter lead time
27 March 2025
Reply from ipaymy
Hi Mike,
Thank you for taking the time to share your feedback with us.
We understand that you were hoping for a preferential rate on your rental payments. After reviewing your request, our team has advised that the rate we can currently offer is the recurring rental promo at 1.79% for Visa Card payments based on the payment amount.
We are committed to offering competitive rates and value your continued support as we strive to provide the best possible service.
Thank you once again for your feedback. If you have any questions or need assistance, please feel free to reach out to our customer support team through our live channels or by emailing support@ipaymy.com. We’re here to help!
I attempted to use my Maybank card with…
I attempted to use my Maybank card with iPaymy, but the transaction was blocked. I was informed that iPaymy is not whitelisted for Maybank cards and that I need to raise a request with Maybank to authorize the payment. I'm unsure why this restriction exists and would like more information on the reason for this block.
21 March 2025
Reply from ipaymy
Hi Reinhardtastrea,
Thank you for your kind feedback!
It is highly unusual that there is a block for Maybank cards, may I know if you can forward the conversation between you and Maybank to support@ipaymy.com for our team to investigate further?
We thank you again for highlighting this to us and we hope that you have found our platform easy to use.
Please do reach out to us anytime should you have any issues and we can investigate further.
Reply from ipaymy
Hi Yuzaini,
Thank you for your feedback and review!
Our team is more than happy to know that you had a seamless experience on our platform.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Reply from ipaymy
Hi Tuck Seng,
Thank you for your feedback and review!
Our team will take your feedback into account for more promotions for Mastercard.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Reply from ipaymy
Hi Eugeniu,
Thank you for your feedback.
Our team is more than happy to know that you had a great experience on our platform for your payment! Our team also strives to provide more promotion for our user's benefit. Our latest ongoing promotion is listed on our websites and we will also actively inform users should there be any new promotions!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Gek Eng,
Thank you for your feedback and review!
Our team is more than excited to know that we have assisted you in your query.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Smooth transaction
5 February 2025
Reply from ipaymy
Hi Teck Soon,
Thank you for your feedback and review!
Our team is more than happy to know that you had a seamless experience on our platform.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Fast action resolving payment problems
Fast action resolving payment problems
However only fast during weekdays
10 February 2025
Reply from ipaymy
Hi Edwin,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform efficient, as our team only operates on weekdays; payments on weekends will be deferred to the next available business day.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
The money is wired efficiently
The money is wired efficiently. On top of that, the miles accrual option is a bonus!
3 February 2025
Reply from ipaymy
Hi Pranav,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform straightforward to utilise.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Reply from ipaymy
Hi Steven,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform straightforward to utilise.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
If comision can 1,75 percent
If comision can 1,75 percent
I can use a lot transaction
Pls inform me
Or can talk to my secretary
Miss Albons .
Thank you
Wawan
8 January 2025
Reply from ipaymy
Hi Wawan,
Thank you for your kind feedback!
Our team have actually reached out to you as per your request, you may check your email inbox for our emails!
Our team also greatly appreciates your feedback and we will strive to do better.
Please feel free to contact our customer service team at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Reply from ipaymy
Hi Keng Yang,
Thank you for your feedback and review!
Our team is more than happy to know that you find our platform easy and efficient to use.
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
UI still needs improvement but…
UI still needs improvement but gets the job done. Slightly more expensive than the only competitor for recurring payments
31 December 2024
Reply from ipaymy
Hi Edison,
Thank you for your feedback and review!
Our team will take your feedback into account and inform our team of your feedback. You can also check out our current promotions page to utilise any promotion for your recurring payments!
If you encounter any further issues or have any other feedback, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Very poor experience regarding the sign…
Very poor experience regarding the sign up offer
31 December 2024
Reply from ipaymy
Hi Vijay,
Thank you for taking time out of your day to leave a feedback.
We can see that our team have advised you that your referral code was already expired when you have reached out to us and our team have also recommended that you are still able to use the promo code 'SGNEW' for S$20 off our platform fees for your first payment.
We also can see that you have utilised the code 'SGNEW' for your payments.
Please kindly note that the referral promo code's terms and conditions and also the expiry of the code are indicated in the email that you have received.
If you encounter any further issues with your payment, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
No next day payout
No next day payout, and please do away with the minimum fees. Both these are a put off for folks who want to get onboard for quick, and low amount payments.
24 December 2024
Reply from ipaymy
Hi Sharum,
Thank you for your feedback.
We have a 'Flash' pay service which is the next day payout should your transactions be scheduled before 1pm Singapore Time. You can explore more of the 'Flash' pay service here https://help.ipaymy.com/en/articles/8014167-how-do-i-get-the-next-day-s-payout-in-singapore.
Please don’t hesitate to contact us directly, and we'll assist you in your queries.
Should you have any other questions or require further assistance, our customer service team is always here to help. You can reach us via email at support@ipaymy.com, through our live chat, or on social media via Instagram and Facebook
Worked well but discount codes don’t work
Worked well but the new joiner discount codes don’t work and customer service doesn’t respond.
Edit - they didn't respond despite claiming to have done so below!
17 December 2024
Reply from ipaymy
Hi David,
Thank you for your response.
We have noted that you reached out to us on December 17, 11.37pm Singapore Time. As our team only operates from 9.30am to 6.30pm Singapore Time, we were not able to respond and assist immediately but our team have rectified the issue the very next morning and replied to your conversation.
I hope this clarifies and we hope that you can allow our team some time to respond to you should you require any assistance!
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