Irish Pensions and Finance Reviews 485

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to clearly explain complex financial topics, making the process easy to understand. Many highlight the excellent customer service, noting that advisors are patient, accommodating, and provide tailored advice, leading to a smooth and positive user experience. However, some people were dissatisfied with their mortgage application experience, feeling that their preferences were not adequately considered and that the service did not fully align with their expectations, leading to a perceived waste of time.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, clarity, and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the process clear,... See more

Based on these reviews

Rated 5 out of 5 stars

I've had good experiences with IPF across a few different products. Shannon Moran helped me set up an AVC, and then later I went through IPF for my mortgage, with Ryan Flood helping me most recently.... See more

Rated 5 out of 5 stars

Nicole was very helpful and made everything very straight forward. She also reminded me to claim tax back on my income protection payments for last year, which I had forgotten to do! It was very rea... See more

Rated 5 out of 5 stars

When I met one-on-one with Yasmin, she made my pension clear to me for the first time ever! She clearly explained how the AVC works, and the benefits, without being pushy. I then had some follow up co... See more


Company details

  1. Financial Planner
  2. Finance broker
  3. Financial advisor
  4. Pension office

Written by the company

Irish Pensions & Finance was established in 1993 and specialises in the provision of financial advice to Public Sector employees. Over the past 30 years, we have built up a wealth of experience in dealing with employees working in the Public Sector and currently administer over 137 AVC schemes with a combined membership of over 25,000 members. Current schemes include Civil Service, HSE, Voluntary Hospitals, AGSI and Local Authorities. We have a team of over 60 Financial Advisors who work with clients from initial consultation through ongoing servicing and monitoring. Our goal is to guide our clients towards making the right decisions regarding their own financial priorities and concerns. As part of our service, we provide online and in-person information sessions for Public Sector staff. These sessions give staff a breakdown of their superannuation entitlements and the options available to enhance these benefits. Staff are also offered the opportunity to meet a Financial Advisor on a one-to-one basis for an individual financial consultation, free of charge. We specialise in the provision of retirement/ financial planning advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nishtha was absolutely brilliant to…

Nishtha was absolutely brilliant to deal with. She explained my options relating to AVC's very clearly and concisely and helped me tailor the best plan for my circumstances. It was an extremely useful session and I would highly recommend IPF to anyone

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with Cian and I am delighted with advice given.

I dealt with Cian and I have to say for the first time I fully understood what my payments were doing for me and how my pension will be paid out when I retire.
The report that Cian send me on is so clear and we have agreed to touch base again in August as I plan to retire in April next year. Thanks Cian.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful and responsive

HI I recently was emailing Aaron Lockhart regarding some queries I had before and after an annual financial review. Aaron was very responsive and clarified everythign for me and I was very saitisfied with the advice received, thank you Aaron!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service

I spoke to Michaela Lynch a d she was very professional and really easy to talk to. She was patient with my questions and provided really simple and clear answers. I found the whole experience to be very good and would highly recommend Michaela as an advisor.
Thanks so much for setting me on a path to a more comfortable retirement

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Better understanding pensions

Dean was patient in explaining every point of the contracts for AVC pensions, what this entailed and what benefits this would have for me, being young and not looking at retiring too early. He answered lots of questions and had plenty of time allocated to me to discuss in detail. Dean then offered services to my colleagues to reach out if they wanted to get some advice re finances.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

AVC & Pension Advice

I have been dealing with Casey Jackson Myers over the last couple of years and she is on the ball with her job and very reassuring with any advice she has given me

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Brilliant service, my financial advisor Allyson helped me out so much and made the entire process of setting up my AVC clear and concise and straight to the point and her communication throughout was spot on! Highly recommend

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Shane was excellent to deal with, knowledgeable and courteous at all times. I would recommend anyone who wants to deal with a company that is helpful and efficient to get in contact with IPF.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great financial planning experience with IPF advisors

It's so great to have people with in depth knowledge about finance and consultancy assisting you in making the wise decisions for your personal finances. My advisor Nishtha really did outshine my expectations with the company. She not only helped me in choosing the best available option for saving plans, but also have suggestions to have a more secured and stable future with Pension plans.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Great

Shane was very informative and explained everything clearly, constant support available when needed.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with and great communication

I was recommended IPF by a friend and was delighted with how easy it was to arrange a consultation. I filled the online contact form and was called that evening. I dealt with Allyson and she was so friendly and patient and explained everything in great detail. She made everything so easy. Will definitely try and deal directly with Allyson again in the future and would highly recommend her.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Financial review

Hi, I had dealt with Casey and she gave us a full review with good recommendations. She has since followed up and supported us very well. We are most grateful.

Ray Lacey

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrified with recent…

Absolutely horrified with recent dealing regarding my AVCs. Had been advised that allocation rate would be 67% for first year of my account. However, had not been advised on my review that any subsequent increases would also be set at 67% allocation moving forward. Couldn't understand why I had been charged such a high premium on my annual statement. Looked back and 67% allocation for subsequent increases was noted in very small print. This was not mentioned during lengthy review call. Really really disappointed. Moved to Cornmarket instead with a more favourable rate for Public Sector worker (IPF may have lower AMC charge but this is not favourable when accounting for allocation rate and 67% rate in first year on increases).

16 December 2024
Unprompted review
Irish Pensions and Finance logo

Reply from Irish Pensions and Finance

Good Afternoon Naomi, we are very sorry to hear you have had a negative experience. If you would like to discuss your policy further, you are welcome to give us a call on 01 8298500.

Rated 5 out of 5 stars

AVC Review

Nishtha was excellent at breaking everything down and explaining things to me in a way I could understand. (I'm not very good with financial planning) She was clear and concise, answered all my questions and I came away with a clearer picture of what additional savings I needed to be making for retirement.

14 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look