Free fusion came back to me straight away to explain what the problem was with my iPad and gave me options. They kept me updated regularly whilst waiting for spare parts to arrive and even phoned me t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an incredible experience getting both my screen and battery replaced by this team. I brought my phone in with a shattered display and a dying battery, and they managed to handle the whole fix... See more
Company replied
I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to hom... See more
Clear description of repair options and pricing, coupled with very positive customer reviews led me to choosing Free Fusion for the screen replacement on my iPhone 16 Pro Max. Also impressive was the... See more
Company replied
Company details
- #21 of 75 best companies in Mobile Phone Shop
- #58 of 83 best companies in Computer Shop
Written by the company
At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.
Contact info
62 A High Street, Old Village, NN17 1UU, Corby, United Kingdom
- 01536 260 558
- office@iphonespecialist.co.uk
- iphonespecialist.co.uk
4.6
Excellent
494 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I replaced the battery in my iPhone but…
I replaced the battery in my iPhone but managed to render the home button and Touch ID inoperative. Fixed by freefusion quickly and efficiently!
Thank you!
13 July 2023
Unprompted review
Reply from Free Fusion LTD
Hello Nicholas! Thank you for selecting Free Fusion to repair your iPhone. We are pleased that we were able to assist you. Your positive feedback is greatly appreciated!
Ipad screen repair
Ipad screen repair
IPhone 8 plus camera lens repaired
IPhone 8 plus battery holder added
Great communication via email. Very pleased with the work completed.
Will definitely use Free Fushion again when the kids break something on their devices.
Thanks
1 July 2023
Unprompted review
Reply from Free Fusion LTD
Dear Paul,
Thank you for choosing Free Fusion to fix your iPad 6 screen and iPhone 8 Plus rear camera glass. We are pleased that we could assist with both and rectify the previous issues caused by a third-party repair service. Your positive feedback is much appreciated!
Best regards,
The Free Fusion Team
Reply from Free Fusion LTD
Hello Paul! I want to express my gratitude for selecting Free Fusion to replace your iPhone 11 screen. It brings us immense joy that we were able to resolve the issue on the very same day.
Great value
I have used this company for a number of years for iPhone and iPad screen replacements (why don't children use cases?).
Their service has been prompt, excellent value and staff have always been professional, pleasant and friendly - even suggesting recipes.
21 June 2023
Unprompted review
Reply from Free Fusion LTD
Dear Marco, thank you for your wonderful review! It's always great to have conversations that go beyond just repairs:-)
Reply from Free Fusion LTD
Dear Burhan,
Thank you for your wonderful review. We are delighted to have been able to assist with the replacement of your mother's iPhone 7 Plus battery. We hope that she had a fantastic time with her family and returned home with her phone fully repaired.
Water damaged… no problem!
Free Fusion fixed my daughters iPhone 11 with serious water damage, we had completely written off the phone but saw the reviews for Free Fusion and thought we would give them a try! Just £9.99 for a detailed assessment and after a call from them to let us know the issues it was less than £100 to bring it back to life! Awesome… very good communication from the team and quick repair and delivery. Thank you so much
9 June 2023
Unprompted review
Reply from Free Fusion LTD
Hello Iain! Thank you very much for your wonderful review. We are delighted to have been able to assist you and we are pleased to hear that Annabelle is now happy once again.
Reply from Free Fusion LTD
Hi Debbie! Thank you very much for your lovely review and choosing Free Fusion for your iPhone 7 battery replacement. We hope you enjoy your phone again:-)! Thank you!
Absolutely fantastic experience. Fully online service.
Absolutely fantastic experience! They went above and beyond to diagnose the phone correctly, up front about the options, repaired quickly, and finally delivered back priority as was going to be away for a while.
Another phone shop I tried said the phone was economically unrepairable, after originally getting the iPhone model incorrect!!
So to find such a great service that is fully online. Amazing!
1 June 2023
Unprompted review
Reply from Free Fusion LTD
We greatly appreciate your positive review! We are glad that your phone has returned to its normal state and that you have access to all your pictures and messages. Thank you for choosing Free Fusion as your service provider.
Amazing Service
I have visited a few times, great communication with fast and good quality service. Strongly recommend.
1 June 2023
Unprompted review
Reply from Free Fusion LTD
Thank you, Piotr, for your kind review. We look forward to seeing you again in our store.
Great fast service
Sent faulty iPod off Thursday afternoon and received it back fixed again on Saturday morning. Excellent,very fast service
12 May 2023
Reply from Free Fusion LTD
Hello Bryan, thank you for your positive review and selecting Free Fusion for your Classic 6th gen Headphone Jack repair. We are pleased to have been able to offer prompt assistance.
Great service! Highly recommend
Friendly, quick service and very reasonably priced! I would highly recommend! :)
9 May 2023
Unprompted review
Reply from Free Fusion LTD
I appreciate your kind review. Thank you so much!
Would recommend to anyone
Great communication skills, kept me well up to date and went above and beyond to diagnose issues and help me get them sorted before returning the device to me in a great state. Competitive prices! Couldn’t recommend more.
26 April 2023
Reply from Free Fusion LTD
Dear Geordan,
We appreciate your wonderful review and for selecting Free Fusion for your iPhone 13 Pro charging port and battery replacement needs. We are delighted that we were able to assist you with resolving the issue. Thank you for choosing us!
The way a company should work.
I have used this company a number of times. The quality of there work is beyond excellent. Communication between the company and me (the customer) is outstanding and the price is right. Well done
18 April 2023
Reply from Free Fusion LTD
Dear Ian,
Thank you for choosing Free Fusion for your device repairs. We truly appreciate your loyalty and trust in us over the years. We are excited to welcome you back to our store and provide you with exceptional service once again. Your positive review means a lot to us.
Good service but scratched phone
Very fast turnaround and charging port replacement seems to be working great again, but very disappointed to find my phone was scratched somehow in several places. Can only assume this was whilst being worked on as it was in mint condition when I posted it and was very well packaged there and back.
17 April 2023
Reply from Free Fusion LTD
Hello Martin,
Thank you for taking the time to leave a review. We're sorry to hear that you believe your phone has been scratched in multiple areas. It's important to note that all repairs are conducted on silicone mats and our repair tools are safe and will not cause any damage to your equipment. Nonetheless, if you have any pictures taken before and after the repair, we'd be more than happy to investigate further.
Thank you for your cooperation, Martin, we appreciate it.
iPhone 11 Pro Max after flooding with…
iPhone 11 Pro Max after flooding with water. Unfortunately, we couldn't save him, but Mrs. Angela and Mr. Szymon were very nice and helpful. they explained everything and why nothing can be done about it anymore. I highly recommend! :)
10 March 2023
Unprompted review
Reply from Free Fusion LTD
Hello Renata! We apologize for the condition of your device. The extent of the damage determines if a device can be salvaged. Nonetheless, we are pleased to hear that you are satisfied with our repair services. We wish you better luck with your next device. Thank you for taking the time to leave a review.
Great service and communication
Great service and communication. My iphone needed a new screen, battery and charging port. I posted the phone off Monday lunch and it was returned by Royal Mail fully repaired at 2pm Wednesday!
20 March 2023
Unprompted review
Reply from Free Fusion LTD
Dear Ben,
We would like to express our gratitude for entrusting us with the repair of your iPhone 8 screen replacement. We are delighted to hear that you are satisfied with our service, communication, and prompt turnaround time. Your positive review is greatly appreciated!
The customer is wrong
I have used freefusion before and have been satisfied. I sent an iphone 8 for a new battery since something was expanding inside forcing the screen from the housing. They replaced the battery and spent an extra £10 (without my authorisation to sort out something inside). A month later the phone started to expand again. I returned and this time they found blutack inside which was apparently causing the problem. They did not accept that this had been missed the first time and implied that I had put it in after it had been returned to me. They would replace the battery again and this time need another £30 to fix it. When I declined they charged £16 for the diagnosis and returned the phone unfixed. I have lost trust in the service they provide.
14 December 2022
Unprompted review
Reply from Free Fusion LTD
Hello Andy, thank you for your review. We repaired your devices at least three times and you were happy with this. When we replaced the battery in your phone last time, there was no bluetack inside. There was not possible to miss that. If we would see that during the first repair, we would inform you immediately. When you sent your phone back to us again for warranty assessment, we found that our battery expanded inside, because someone put bluetack on the battery connector. Bluetack pass power easily and affected the battery as well. The battery was too damaged and leaving it in the device would put your health on risk. Removing of the bluetack is time consuming work, that's why we offered this in payable option. The battery was damaged by direct contact with bluetack and the warranty doesn't cover that. Therefore, we couldn't help in other way. The amount you have paid was the basic of of the diagnosis and return postage.
Great communication and quick fix👍
6 March 2023
Reply from Free Fusion LTD
Dear Sam,
Thank you for choosing Free Fusion to treat your water-damaged iPhone 8. We are thrilled that we were able to successfully bring it back to life. Your positive review is greatly appreciated.
Very helpful team over chat and email…
Very helpful team over chat and email answering questions I had and kept informed throughout the whole process. Have used them for multiple phones and iPads
28 February 2023
Reply from Free Fusion LTD
Dear Dan,
I sincerely appreciate your positive feedback regarding the recent iPad 6 screen replacement. Your satisfaction is our top priority, and I am delighted to hear that you are pleased with our service. Thank you for your kind words and for choosing us as your repair provider.
Excellent service
Excellent service, quick turnaround and good repair. Would recommend.
28 February 2023
Reply from Free Fusion LTD
Hello Chris! Thank you for your review regarding the replacement of the iPhone SE 2020 screen. We are delighted to hear that you are satisfied. Thank you for your kind words!
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