Free Fusion LTD Reviews 

494
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times, secure shipping methods, and very reasonable prices offered for repairing various electronic devices. People consistently highlight the helpful staff members, easy website navigation, and the truly excellent quality of all completed repairs. Some reviewers were not happy with customer communication or considered the overall repair costs a bit high for their budget. Consumers noted that certain device fixes involved complicated damage or required extra attention from the technical staff. Others mentioned that specific restoration processes took additional effort and successfully addressed difficult technical problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, professional, and efficient... See more

Product

Consumers find product to be positive, highlighting that repaired devices work like absolute perfection and... See more

Price

Clients share positive opinions on price, consistently highlighting reasonable costs with no hidden fees.... See more

Staff

Customers consistently note positive experiences with staff, describing them as super professional, extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free fusion came back to me straight away to explain what the problem was with my iPad and gave me options. They kept me updated regularly whilst waiting for spare parts to arrive and even phoned me t... See more

Rated 5 out of 5 stars

I had an incredible experience getting both my screen and battery replaced by this team. I brought my phone in with a shattered display and a dying battery, and they managed to handle the whole fix... See more

Company replied

Rated 5 out of 5 stars

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to hom... See more

Rated 5 out of 5 stars

Clear description of repair options and pricing, coupled with very positive customer reviews led me to choosing Free Fusion for the screen replacement on my iPhone 16 Pro Max. Also impressive was the... See more

Company replied


Company details

  1. #21 of 75 best companies in Mobile Phone Shop
  2. #58 of 83 best companies in Computer Shop

Written by the company

At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(494)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Free Fusion were very responsive and helpful

Free Fusion were very responsive to my WhatsApp enquiry. I called ahead to visit for their under 1 hour service and that that’s exactly what I got. When I arrived the people were helpful and easy to deal with. Gave me confidence in what they did (new charger port on a iPhone). Thanks Simon and Angela. 😀

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Good Experience

Contact with Angela was good. Phone came back perfectly repaired. Even Touch ID works! Thank you for quick and efficient repair.

17 October 2023
Rated 5 out of 5 stars

Wow! Superb service

Wow! So quick and efficient. The cost is fantastic and so was the service. Got email that phone was received then 3 hrs later it was posted. Excellent stuff!

13 October 2023
Rated 5 out of 5 stars

Great service, speedy turn around.

iPhone 12 socket repair.

Great service, speedy turn around.

Over the years this is our third time using them, 1 old / dead battery, 1 smashed screen and now a socket. Great service every time.

They even answer emails (Thanks Angela) which is really helpful.

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent repair and very friendly and helpful staff,would definitely use in the future.

I found Free Fusion LTD absolutely superb.The repair of my IPad was first class.Service was very friendly and I would highly recommend this company to my family and friends.

28 September 2023
Unprompted review
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi John:-) Thank you for your wonderful review and for your generous tip to the engineers in the store. It was very kind of you! We are thrilled that we were able to resolve the complicated repair for you and that everything turned out well. Thank you once again and we look forward to seeing you in the future!

Rated 5 out of 5 stars

Efficient

Efficient, good price, quick turn around. No negatives to report.

19 September 2023
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi Geoff:-)! Thank you for using Free Fusion Ltd for your iPhone 6s battery replacement. We are always happy to help, always! Thank you for your great review!

Rated 5 out of 5 stars

I thought that I had completely wrecked…

I thought that I had completely wrecked my phone but once the front screen was replaced it was in working order…..brilliant.
Thank you so much for the speed and efficiency of Free Fusion in Corby and the excellent value for money.
All very good

18 September 2023
Unprompted review
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi Isabelle! Thank you for visiting Free Fusion and leaving a great review. We are thrilled to have been able to assist you. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Brilliant service from free Fusion

Couldn't praise this company enough. Had two phones repaired, one with broken camera glass and one with shattered back and another phone unlocked. Great service. Very quick, good prices and very friendly professional service. Would defo recommend and will use again if need to. Thank you.

18 September 2023
Unprompted review
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi Karen:-) Thank you for your wonderful review! We were delighted to have you visit our store in person. We truly value personal interactions with our customers. We are pleased that we were able to resolve the unlocking issue, as we had lost hope for a moment. Thankfully, both repairs went smoothly. We hope to have the pleasure of seeing you again soon!

Rated 5 out of 5 stars

Inexpensive- fast service

Inexpensive, fast, professional - great service

4 September 2023
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi Hannah:-) Thank you for your short, strong, just lovely feedback! We are happy to help with your iPhone SE 2020 screen repair in such a short time. Thank you once again.

Rated 5 out of 5 stars

I sent my phone for repair and I’m glad I did

I sent my phone for repair and I’m glad I did . I was a bit skeptical because there were no reviews on the website itself but when I checked trust pilot I saw many happy customers. I sent my phone to get delivered to them since I do not live next to their building and once received my phone came back in just a day (delivery takes about 1 - 2 days ). Quick delivery and very professional

29 August 2023
Free Fusion LTD logo

Reply from Free Fusion LTD

Hiya Tatjana:-)! Awww, thank you very much for your great review and for choosing Free Fusion for your iPhone 12 Mini battery replacement. Indeed, the phone spent with us only a couple of hours only before it was sent to you in fully working condition.

Rated 5 out of 5 stars

One of the cheapest company to use but very professional on what they do

Had my IPhone 11 screen changed with Free Fusion. Done an excellent job sent my phone to them & received my phone back all within 4 days. They were even the cheapest out of all the company i checked to change the screen but done a great job.
Defo recommend them guys.
You will not be disappointed as they keep you updated every step of the way.
Thank you Free Fusion

3 August 2023
Free Fusion LTD logo

Reply from Free Fusion LTD

Hello Azizur! Thank you for choosing Free Fusion Ltd for your iPhone 11 screen repair. We're glad we could assist you and appreciate your great feedback.

Rated 5 out of 5 stars

Highly recommend this business they…

Highly recommend this business they keep you updated on every step

27 July 2023
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi Daniel! Thank you for choosing Free Fusion Ltd for your iPhone 13 LCD screen replacement and iPhone 13 rear camera glass replacement. We are pleased to have been able to assist you quickly and make you satisfied. Your positive review is greatly appreciated.

Rated 5 out of 5 stars

Excellent again

17 July 2023
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi Christopher! Thank you very much for choosing again Free Fusion Ltd for your iPhone SE 2020 Battery replacement - Battery Health Available. We are delighted to hear that you are satisfied with our service and thank you for your positive review.

Rated 5 out of 5 stars

Great job fixing the charging point on…

Great job fixing the charging point on my iPhone 12

12 July 2023
Free Fusion LTD logo

Reply from Free Fusion LTD

Hi Richard! Thank you for choosing Free Fusion for your iPhone 12 Pro charging port replacement. We appreciate your business and are glad to have been of service. Thank you for leaving a positive review!

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