I’m getting what I need from the service. Setup was a bit arduous with the notary process requiring extra efforts due to mistakes not caught in my initial attempt. No other issues since, though I have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall a good service for entrepreneurs but the postal approval took me a lot of time and am not happy about it. However, the support tried to be responsive during the delayed process.
Company replied
Adding my husband to my account was like running the gauntlet until I encountered Haley and Lisa. The two of them went above and beyond to help me where others just kept directing me to the same thin... See more
Company replied
My ipostal1 experience overall wasn't so great, but my experience with Cami T. was AMAZING! When your billing system wouldn't take my card, after an hour of treasure hunting, Cami T. scheduled a time... See more
Company replied
Company details
About iPostal1
Written by the company
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4,000+ real street addresses
The #1 Digital Mailbox Service Internationally
4,000+ real street addresses
300+ addresses in Canada
We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number.
Plans from $9.99/month
Contact info
400 Rella Blvd. Suite 206, 10901, Montebello, United States
- 845-579-5770
- service@ipostal1.com
- ipostal1.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your support!
23 April 2026
Unprompted review
Reply from iPostal1
Hi Diamond,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
The costumer service is excellent in…
The costumer service is excellent in this plattform.
24 April 2026
Unprompted review
Reply from iPostal1
Hi Melina,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
It was a great help to me
24 April 2026
Unprompted review
Reply from iPostal1
Hi Cemil,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Gigi was very helpful and…
Gigi was very helpful and knowledgeable. To the point, straight forward. Made the correct changes to my account in real time.
24 April 2026
Unprompted review
Reply from iPostal1
Hi Nick,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Great experience I appreciate the good…
Great experience I appreciate the good business
24 April 2026
Unprompted review
Reply from iPostal1
Hi Gee,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
William was so patient
William was so patient. He helped me with an issue and stayed in our chat for over 40 minutes because I was the only one at the store and had to constantly stop our communications to help my customers. Thank you for hiring such thoughtful, patient, helpful and knowledgeable staff members.
23 April 2026
Unprompted review
Reply from iPostal1
Hi the,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
My experience with iPostal1 has been…
My experience with iPostal1 has been very good. I have not experienced any problems or delays. The service is working exactly as I expected.
It is easy to use and allows me to manage my mail online without difficulty. I am happy with the service and it meets my needs.
I would recommend iPostal1 to anyone who needs a digital mailbox service.
6 April 2026
Unprompted review
Reply from iPostal1
Hi Degelaude,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
iPostal1
The AI chat agent was pretty competent
The AI chat agent was pretty competent, but transferred me to a live specialist when the problem was recognized to be complex. Shavonna spotted the technical issue with the web page right away and it was fixed in under five minutes. Solid customer service.
22 April 2026
Unprompted review
Reply from iPostal1
Hi Stuart,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Fast service.
20 April 2026
Unprompted review
Reply from iPostal1
Hi Adrian,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Great customer service and location.
Great customer service and location.
7 April 2026
Unprompted review
Reply from iPostal1
Hi Vibe,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Guarav was very helpful
Guarav was very helpful. Appeared to be patient and respectful.
21 April 2026
Unprompted review
Reply from iPostal1
Hi Marsha,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Reply from iPostal1
Hi koooo,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Reply from iPostal1
Hi Shanelle,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Guarav was very helpful and helped…
Guarav was very helpful and helped fixed my issue with no quarms whatsoever
21 April 2026
Unprompted review
Reply from iPostal1
Hi Joe,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Reply from iPostal1
Hi Nova,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
I assumed i could pick my mail up at…
I assumed i could pick my mail up at the Staples location
I chose for my mailbox but when I went to Staples they have no p.o. boxes and don't seem to know who ipostal1 is. This is very confusing as I have mail that I have no idea where the physical mail is.
20 April 2026
Unprompted review
Reply from iPostal1
Hi Steve,
Thanks for your review.
We are sorry to hear about your experience.
Unfortunately, we are unable to identify your account from this review.
Regarding the issue described, your mail center receives your mail, inserts the image into your digital mailbox, not a P.O box, and notifies you when you have new mail. Then they wait for you to create a task to tell them what to do with each item: forward, open and scan, pickup, discard or shred. You can always see the status of your mail to know if you created a task or not. When the task is completed, you will be notified by email, and a record of the task is kept.
We need to know more to understand the issue you are experiencing. Please provide your information so we can investigate your situation.
Sincerely,
iPostal1
Easy to Use and Set Up
I like that you can customize your experience and how easy it is to set up. I am disappointed that the phone number provided is not one I am able to use for text messaging or making calls out, however, receiving calls to my phone was easy to set up and preforms well.
I do wish that I could see the number that clients are coming from when I receive a call, as at the moment I only see that it comes from iPostal.
21 April 2026
Unprompted review
Reply from iPostal1
Hi Sammie,
Thanks for your review. We are happy to hear about your positive experience with our service.
If you have any questions, please contact our Customer Service team. We appreciate your feedback very much.
Sincerely,
iPostal1
I needed an address
I needed an address, they had one. They helped facilitate the buisness address transfer through the post office and made it easy to have it notarized.
21 April 2026
Unprompted review
Reply from iPostal1
Hi Sal,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Commendation for Kimmie P.
Hello...as of today April 21, I have a mailing address managed by your company...I had initial difficulties in complying with the rules needed and the only reason I am now one of your new customers is entirely merit of your employee Kimmie P. I had already commended the quality of her customers service and I feel compelled to commend her again...yesterday we finally were able to setup my new mailbox only because of her assistance!!! During this process she has been patient, extremely courteous and very professional. She is what any new customer hopes to find when dealing with a customer service agent. Please relay my sincerest thanks to her for assisting me in a such a dedicated manner and I'm sure you know that she is an important asset for your company...thank you..Raffaele Cimina
21 April 2026
Unprompted review
Reply from iPostal1
Hi Raffaele,
Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Michael was a huge help in getting my…
Michael was a huge help in getting my account and payment info corrected. Patient, professional, and willing to assist. I could not have asked for a better experience.
21 April 2026
Unprompted review
Reply from iPostal1
Hi V,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
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