I’m getting what I need from the service. Setup was a bit arduous with the notary process requiring extra efforts due to mistakes not caught in my initial attempt. No other issues since, though I have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall a good service for entrepreneurs but the postal approval took me a lot of time and am not happy about it. However, the support tried to be responsive during the delayed process.
Company replied
Shavonna G. Truly provided world class customer support! She was most patient and understanding of my request and needs. Shavonna G.‘s professionalism and follow up went beyond my expectations. This l... See more
Company replied
My ipostal1 experience overall wasn't so great, but my experience with Cami T. was AMAZING! When your billing system wouldn't take my card, after an hour of treasure hunting, Cami T. scheduled a time... See more
Company replied
Company details
About iPostal1
Written by the company
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4,000+ real street addresses
The #1 Digital Mailbox Service Internationally
4,000+ real street addresses
300+ addresses in Canada
We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number.
Plans from $9.99/month
Contact info
400 Rella Blvd. Suite 206, 10901, Montebello, United States
- 845-579-5770
- service@ipostal1.com
- ipostal1.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this postal service
I love this postal service. The attendants are always super friendly and helpful. I’ll keep my mailbox here for the foreseeable future.
20 April 2026
Unprompted review
Reply from iPostal1
Hi Abram,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
I haven’t fully used the service for my…
I haven’t fully used the service for my coalition. That said, I expect that your service will meet my needs. Everything is in place as advertised. Thank you.
21 April 2026
Unprompted review
Reply from iPostal1
Hi Brent,
Thanks for your review. We appreciate your feedback very much.
Sincerely,
iPostal1
Reply from iPostal1
Hi Collyn,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
So far, so good...
So far, so good. Have not made it into the office yet, but they have been great to receive, scan, and e-mail me all of my correspondence up to this point.
20 April 2026
Unprompted review
Reply from iPostal1
Hi Kent,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Easy to set up an iPostal1 account…
So far setting up an iPostal1 account is very easy. Fred C. from the Support Team of Customer service is very helpful.
24 March 2026
Unprompted review
Reply from iPostal1
Hi Rong,
Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Reply from iPostal1
Hi AL,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Gigi did a great job helping me out.
Gigi did a great job helping me out.
20 April 2026
Unprompted review
Reply from iPostal1
Hi Jon,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Reply from iPostal1
Hi Tajama,
Thanks for your review. We appreciate your feedback.
Sincerely,
iPostal1
It's nice knowing you have a choice…
It's nice knowing you have a choice other than the US post office..... And it's cheaper too....
17 April 2026
Unprompted review
Reply from iPostal1
Hi Falcon,
Thanks for your review.
We are happy to hear that you have found our service to be helpful. A Digital Mailbox is a big improvement over the traditional mailbox, and with iPostal1, half of the price!
Sincerely,
iPostal1
Excellent service and great address…
Excellent service and great address options! The platform is very easy to use and helps me manage everything remotely without any issues. Five stars.
20 April 2026
Unprompted review
Reply from iPostal1
Hi Ahmet,
Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
iPostal1
I would prefer to have someone to speak…
I would prefer to have someone to speak to regularly about my account and packages instead of waiting for them constantly.
2 April 2026
Unprompted review
Reply from iPostal1
Hi Emel,
Thanks for your review.
We are sorry to hear about your experience.
Unfortunately, we are unable to identify your account from this review.
Regarding the issue described, our service is built to let you manage your mail and packages seamlessly from the app or online, so you don't have to constantly call or go in to check as you would with a traditional PO box. You should receive notification of new mail by email or push notification to your phone within a few minutes of the mail being inserted into your digital mailbox, usually on the day it is delivered.
Our Customer Service team is always happy to assist you with any questions. You can reach us via chat, email, or phone, Monday-Friday 9am-8pm ET.
Sincerely,
iPostal1
The company is responding quickly and…
The company is responding quickly and efficiently to questions and request.
31 March 2026
Unprompted review
Reply from iPostal1
Hi Blanche,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Reply from iPostal1
Hi A,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Staff is friendly and the process is…
Staff is friendly and the process is easy
15 April 2026
Unprompted review
Reply from iPostal1
Hi Teresa,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Reply from iPostal1
Hi Robert,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
So far so good
Just now setting this up but Shavonna was most helpful in answering my questions.
16 April 2026
Unprompted review
Reply from iPostal1
Hi Nichole,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
I was initially upset with ipostal…
I was initially upset with ipostal because a package was returned but Cami was able to escalate the issue and resolve without having to put a supervisor on the line. Cami is efficient, patient and caring. She is fully aware of your company procedures she expained to me and I had to respect the policy. She stayed on the line with me to make sure that the 1583 was completed by me correctly and add for me to call back to make sure the process moved expeditiously. You guys have a gem treat her with care please.
16 April 2026
Unprompted review
Reply from iPostal1
Hi Lisa,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
This company is LOW TECH and DOESN'T CARE ABOUT CUSTOMERS
This company is LOW TECH. They do not have a Quality Team reviewing their performance and their customer service is TERRIBLE.
1. They do their best to obfuscate and misdirect customers to premium instead of standard sites.
2. Staples doesn't allow their employees to do 1583 verification yet that isn't blatantly listed on their Staples site location information. They bury it in other information. Now I'm out $50 in rideshare while they get now an additional $25 in notary fees. SNEAKY!
3. Their customer service agent ditched me back to the beginning of the line after I waited on hold for more than 30 minutes to even talk to their customer service. ATTROCIOUS!
16 April 2026
Unprompted review
Reply from iPostal1
Hi Teresa,
Thanks for your review.
The USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. To notarize your form without going to your mail center, you need to use the online notary service for $25.
Our goal is total transparency. Information about sign-up steps and the notary fee is listed throughout our website.
We we have thousands of happy customers using our service. Our Customer Service team has assisted and seemed to resolve the issues you experienced. Our team will follow up with you. For the fastest response, you can reach a live agent via chat.
Sincerely,
iPostal1
Reply from iPostal1
Hi Miguel,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
I had a very disappointing experience…
I had a very disappointing experience with IPOSTAL
At first, everything seemed fine, but issues started when I noticed inconsistent pricing. For example, I was shown a shipping cost of $2.82 for a document, but ended up being charged $12 without any clear explanation or breakdown of fees.
There were also delays in scanning my shipments, and communication became frustrating over time. When I tried to understand and resolve the issue, instead of providing support or clarification, the mail center requested to have my account moved elsewhere.
even when i asked my for refund they refuse to do it
I understand that businesses can set their own policies, but customers deserve transparency and basic customer service. Unfortunately, that was not the case here.
Would not recommend if you’re looking for clear pricing and reliable handling of your mail.
16 April 2026
Unprompted review
Reply from iPostal1
Hi Sadik,
Thanks for your review.
We always show the price of a shipment except when the customer requests, as you did, a one-step ‘consolidate and ship’ task, as the price cannot be determined until after the multiple items to be consolidated are re-packaged, weighed and measured. We offer ‘consolidate and ship’ as a convenience to customers who prefer not to do this in two separate steps by first requesting the consolidation and when that is completed, then submitting a second task to ship. When done in two steps, we can and do show the price.
Our records show your mail center has been completing tasks within our service standards, which call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. We were unable to complete your scan requests because of a payment failure.
Our goal is total transparency. Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website.
Our team has been in contact with you on a regular basis and will continue to follow up.
Sincerely,
iPostal1
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