Been using IQ doctor for 4 months now. Ordering Mounjaro weight loss pen. With very easy menus to follow on web site. Once ordered they keep you informed as order is processed and then out for deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best price in the market for weight loss injection. They also do a price match which was really good cause I don’t have to transfer to a different service. Delivery was really quick came in 2 days aft... See more
Company replied
Great company. Medication ordering was very straight forward - all documents easily uploaded and order processed and dispatched quickly. No issues with delivery or packaging. I will probably switch su... See more
Company replied
From the word go, this was such an easy process from supplying the photos to the delivery - all done within 36 hours. Royal Mail was used for the delivery, no signature was needed. The only thing was... See more
Company replied
Company details
- #65 of 114 best companies in Online Pharmacy
- #16 of 25 best companies in Blood testing service
- #95 of 234 best companies in Fitness and nutrition
- #21 of 29 best companies in Home Care Service
- #64 of 104 best companies in Pharmacy
- #40 of 71 best companies in Wellness centre
Written by the company
IQ Doctor is an online Doctor and Pharmacy service, that is fully authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online, and registered with the General Pharmaceutical Council (GPhC) as an Internet pharmacy. Simply select the condition you require treatment for, complete an online consultation, and place your order; our pharmacy will send your medication to you anywhere in the UK. We have a range of treatments, which include erectile dysfunction, hair loss, weight loss, sexual health, women's health, children's health, and health tests.
Contact info
123-131 Bradford Street, B12 0NS, BIRMINGHAM, United Kingdom
- 0121 679 9794
- help@iqdoctor.co.uk
- iqdoctor.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Reply from iQ Doctor
Hi Gareth,
Thanks for the 5 stars.
Really glad to hear you had a great experience with our customer service team.
Appreciate you taking the time to leave a review.
Thanks,
Leo
Weight loss medication
Ordering of medication is stress free and delivered safely and quickly.
7 August 2026
Reply from iQ Doctor
Hi Beverley,
Thanks for the 5 stars.
Really pleased to hear you found the ordering process stress free and the delivery safe and quick; that is exactly what we aim for.
Appreciate you sharing your experience.
Best regards,
Leo
Monitoring.
IQ doctor monitor you very regularly and if I have a problem or issue I know they are there to help.
7 August 2026
Reply from iQ Doctor
Hi Liz,
Thanks for the 5 stars.
Really glad to hear you feel well supported and looked after—that is exactly what we aim for. Knowing we are there when you need us is what matters most.
Appreciate you taking the time to share your feedback.
Best regards,
Leo
Reply from iQ Doctor
Hi Mark,
Thanks for the 5 stars.
Glad to hear you found the service good and efficient—that is what we aim for.
Appreciate you taking the time to leave a review.
Best regards,
Leo
Reply from iQ Doctor
Hi Amina,
Thanks for the 5 stars.
Really pleased to hear you found everything simple and straightforward—that is exactly how it should be.
Appreciate you sharing your experience.
Best regards,
Leo
Photos excepted straight away from pen…
Photos excepted straight away from pen arrived quickly after that
12 August 2026
Reply from iQ Doctor
Hi Lauraine,
Thanks for the 5 stars.
Glad to hear your photos were accepted quickly and your pen arrived soon after. That is the smooth process we aim for.
Appreciate you sharing your experience.
Best regards,
Leo
Very easy to use. Competitive prices.
Very easy to use with competitive prices.
Delivered very quickly.
Very happy with the service.
One small thing.
Would be nice to have a "re-order" button on the previous orders page.
12 August 2026
Reply from iQ Doctor
Hi Steve,
Thanks for the 5 stars and for the helpful suggestion.
Really glad to hear you found the service easy to use, competitively priced, and quick. That is great to know.
We also really appreciate the re-order button idea—that is a smart touch and we will certainly feed that back to the team for consideration.
Thanks again for taking the time to share your feedback.
Best regards,
Leo
Reply from iQ Doctor
Hi Michelle,
Thanks for the 5 stars.
Really glad to hear you found the team both professional and caring, that is exactly what we strive for.
Appreciate you taking the time to leave a review.
Best regards,
Leo
Super fast service
Super fast service, well wrapped good communication delivered quickly
10 August 2026
Reply from iQ Doctor
Hi Lisa,
Thanks for the 5 stars.
Really pleased to hear you enjoyed super-fast service, good communication, and well-wrapped packaging; that is everything we aim for.
Appreciate you sharing your experience.
Best regards,
Leo
Good company and quick delivery
Good company and quick delivery . Sometimes hold up orders for silly things but always sort it in the end
6 August 2026
Reply from iQ Doctor
Hi Mrs Whitworth,
Thanks for the 4 stars and for taking the time to share your feedback.
We are really pleased to hear you found us a good company with quick delivery. We also appreciate your honesty about the occasional hold ups—we know that can be frustrating, and we are always looking for ways to streamline the process where we can.
Glad to hear we always get it sorted in the end though. That means a lot to us.
Thanks for sticking with us.
Thanks,
Leo
Reply from iQ Doctor
Hi Julie,
Thanks for the 5 stars.
Glad to hear you found the staff helpful and the delivery fast, that is exactly what we aim for.
Appreciate you taking the time to leave a review.
Best regards,
Leo
Overall good service up to now
Overall good service up to now. Could do with improving the portal you use for photos. I was required to take additional full body photos which also shows my face but was provided a link which only allows access to the front camera. Hard to take a full selfie with only front facing camera
11 August 2026
Reply from iQ Doctor
Hi Kirsty,
Thanks for the 4 stars and for the helpful feedback.
Really glad to hear you've had a good experience with us overall. We also appreciate you flagging the photo upload issue—that is definitely something we can look at improving to make the process easier for everyone.
Thanks again for sharing and for choosing us.
Thanks,
Leo
Objective clear advice from…
Objective clear advice from approachable knowledgeable staff.
Fast delivery of injection. Reasonable price.
11 August 2026
Reply from iQ Doctor
Hi Maggie,
Thanks for the 5 stars.
Really pleased to hear you found the advice clear and objective, and our team approachable and knowledgeable. It is also great to know the delivery and pricing met your expectations.
We really appreciate you taking the time to share such lovely feedback.
Best regards,
Leo
Fast delivery
11 August 2026
Reply from iQ Doctor
Hi Kerry,
Thanks for the 5 stars.
Glad to hear you experienced fast delivery—that is what we aim for.
Appreciate you taking the time to leave a review.
Best regards,
Leo
Poor communication
Poor communication, no updates and eventually told no stock. Then updated that stock had come in so I asked for meds to be shipped for next day delivery as going on holiday. Nothing received, no more updates, we went on holiday and now this invitation to review them on arrived in my inbox. Dunno if meds have since arrived as we aren’t home to check. Will not use them again.
11 August 2026
Reply from iQ Doctor
Hi Guy,
Thanks for your review and we are really sorry to hear about the poor communication and frustration with your order. That is not the level of service we aim to provide.
We take your feedback seriously and will be reviewing our communication processes to ensure this does not happen again. If you would like us to look into your order further, please get in touch and we will do our best to help.
Thanks,
Leo
AVOID THIS COMPANY CHARGED FOR DELIVERY…
AVOID THIS COMPANY CHARGED FOR DELIVERY ITEM NOT RECEIVED
opened a dispute with Royal Mail after they stated it was NOT LEFT IN A SAFE PLACE” still declined replacement
Now going through a chargeback with my bank I’m out of pocket to £170 and no goods
IQ do not care about loyal customers I do not recommend
Also looking down the reviews I can see I am not the only customer that this has happened to
14 August 2026
Unprompted review
Reply from iQ Doctor
Hi Claire,
Thank you for your review and we are really sorry to hear about your experience.
We would like to look into this for you as a matter of priority, but we are unable to locate your order or any correspondence with the details provided here. To help us investigate and resolve this properly, could you please respond to the request we have sent via Trustpilot with your order number, full name, and email address?
Once we have those details, we will look into what has happened and do everything we can to get this sorted for you.
We take all feedback seriously and want to make sure this is resolved as quickly as possible.
Thanks,
Leo
Very easy to use website and good prices
Very easy to use website, competitive prices and a refer a friend scheme. Can't be beaten. The delivery is superfast, well packaged with plenty cooling packs . Thanks guys .
10 August 2026
Reply from iQ Doctor
Hi Rizwan,
Thanks for the 5 stars and the brilliant feedback.
Really pleased to hear you found the website easy to use, the prices competitive, and the delivery superfast with proper cooling packs. Great to know the refer a friend scheme is going down well too.
Means a lot to hear we can't be beaten—we really appreciate the support.
Thanks again for choosing us.
Best regards,
Leo
Everything was straight forward
Everything was straight forward, no problem in ordering and arrived in no time . Had first injection this morning let the journey begin , thankyoy
11 August 2026
Reply from iQ Doctor
Hi Charles,
Thanks for the 5 stars and for sharing your journey with us.
Really pleased to hear everything was straightforward and arrived quickly. Wishing you all the best as you start your first injection – exciting times ahead.
We are here to support you every step of the way.
Best regards,
Leo
Best price in the market
Best price in the market for weight loss injection. They also do a price match which was really good cause I don’t have to transfer to a different service. Delivery was really quick came in 2 days after ordering online. Customer service was very good they applied the price match and refunded the price difference once order was done.
11 August 2026
Reply from iQ Doctor
Hi KJB,
Thanks for the 5 stars and the great feedback.
Really glad to hear you found our pricing competitive and the price match service helpful; it is great to know it saved you the hassle of switching providers. Also pleased to hear the delivery was quick and the customer service team looked after you.
We really appreciate you taking the time to share your experience.
Best regards,
Leo
Avoid avoid avoid
Avoid avoid avoid! I contacted IQ doctor after my parcel was showing as delivered but was nowhere to find. They filed the complaint with Royal Mail to investigate where the parcel is. it’s going to take months for Royal Mail to investigate and IQ doctor is expecting me to wait for my prescribed medication to be resent to me until they have the results from the claim. The delivery picture shows delivery man holding the parcel in front of my closed door. No I’m left without my prescribed medication and without money over £200,avoid this company as they ignoring my emails now. this feedback has been left on behalf Geoff Swift.
11 August 2026
Reply from iQ Doctor
Hi Jolanta,
Thank you for your review and we are really sorry to hear about the frustration with your delivery.
We completely understand your concerns and we are actively looking into this for you. Our team has already been in touch and we have escalated the matter with Royal Mail to get a resolution as quickly as possible.
We appreciate your patience while we follow the necessary steps to investigate this properly. If there is anything further we can do to help in the meantime, please do not hesitate to reach out directly.
Thanks,
Leo
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