Been using IQ doctor for 4 months now. Ordering Mounjaro weight loss pen. With very easy menus to follow on web site. Once ordered they keep you informed as order is processed and then out for deliver... See more
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Review summary
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Best price in the market for weight loss injection. They also do a price match which was really good cause I don’t have to transfer to a different service. Delivery was really quick came in 2 days aft... See more
Company replied
Great company. Medication ordering was very straight forward - all documents easily uploaded and order processed and dispatched quickly. No issues with delivery or packaging. I will probably switch su... See more
Company replied
From the word go, this was such an easy process from supplying the photos to the delivery - all done within 36 hours. Royal Mail was used for the delivery, no signature was needed. The only thing was... See more
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Company details
- #65 of 114 best companies in Online Pharmacy
- #16 of 26 best companies in Blood testing service
- #96 of 235 best companies in Fitness and nutrition
- #21 of 29 best companies in Home Care Service
- #64 of 104 best companies in Pharmacy
- #40 of 71 best companies in Wellness centre
Written by the company
IQ Doctor is an online Doctor and Pharmacy service, that is fully authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online, and registered with the General Pharmaceutical Council (GPhC) as an Internet pharmacy. Simply select the condition you require treatment for, complete an online consultation, and place your order; our pharmacy will send your medication to you anywhere in the UK. We have a range of treatments, which include erectile dysfunction, hair loss, weight loss, sexual health, women's health, children's health, and health tests.
Contact info
123-131 Bradford Street, B12 0NS, BIRMINGHAM, United Kingdom
- 0121 679 9794
- help@iqdoctor.co.uk
- iqdoctor.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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All my dealings have gone smoothly
All my dealings have gone smoothly. All parcels have been delivered on time and we'll packaged. Also there is plenty of back up if you hit a problem.
3 August 2026
Reply from iQ Doctor
Good afternoon,
Thank you for sharing your experience with us; we are happy to hear your order was delivered on time and was well packaged.
Should you require any further assistance, please do not hesitate to reach out to us, as you know we are always happy to support you!
Kind regards,
Leo
Reply from iQ Doctor
Thank you so much Dawn for your review. Good to hear
Reply from iQ Doctor
Thank you Josephine! This is very good news.
Misleading
When placing an order for Mounjaro the site only asks you to provide your height and weight details and then you add your card info and place the order.
After placing the order, you get an email asking you to provide a lot of proof, like a copy of your passport or drivers license, a copy of your prescription and a full video recording of yourself following some instructions.
All these requirements should be made available WHEN placing the order, not after you've paid.
10 August 2026
Unprompted review
Reply from iQ Doctor
Dear KaMz,
Thank you for your feedback; we really appreciate you taking the time to share this, and we're sorry the process wasn't as clear as it could have been.
Just to explain, the additional verification steps (ID and video confirmation) are clinical safety requirements designed to protect our patients and ensure prescriptions are dispensed safely and legally. These are outlined in our Terms & Conditions, which all patients agree to before ordering, but we absolutely take your point that making this more visible upfront would improve the experience.
We're always looking for ways to improve, and feedback like yours helps us do exactly that. If you need any assistance with your order, please don't hesitate to reach out to us at 0121 752 7584 or help@iqdoctor.co.uk; we're here to help.
Warm regards,
Leo
Reply from iQ Doctor
Thank you Lisa, very nice to hear.
I place my order after completed my…
I place my order after completed my questionnaire I order was place my details were checked and the tablets were posted straight away
Excellent service would recommend anyone to use your services
6 August 2026
Reply from iQ Doctor
Thank you so much Karel for your review. Great to hear you had a very good experience with us.
Excellent customer service speedy…
Excellent customer service speedy delivery packing great 💯 recommend
6 August 2026
Reply from iQ Doctor
Thank you for your review Marie, that means a lot to us.
Reply from iQ Doctor
Thank you KJ! Excellent news, we are very pleased.
Medication arrived open and box of the…
Medication arrived open and box of the medication was damaged and I’m still in the complaints processed
31 July 2026
Reply from iQ Doctor
Good afternoon,
Thank you for taking the time to leave a review. We are sorry to hear that your order did not arrive in the condition you expected, and we understand this was concerning.
We can confirm that this complaint was investigated thoroughly, including a full review of the packaging; the photographic evidence provided; and a listen back of your call with our team. Our clinical team reviewed the medication and confirmed it was safe and uncompromised. The condition of the internal packaging was caused by condensation during transit, affecting the cardboard, a consequence of the cold chain requirements for this type of medication, rather than any issue with our dispensing or handling processes.
We responded to your formal complaint in full, and our final position was communicated to you directly. As a licensed pharmacy, we hold ourselves to the highest standards of dispensing and patient safety, and we are confident that those standards were met in full on this occasion.
We are sorry your experience left you feeling this way, and we wish you well.
Kind regards,
Leo
First time using this company
First time using this company. Will definitely recommend them. They were efficient with the speed and approval. The posting was also quick, good communication too
5 August 2026
Reply from iQ Doctor
Thank you Kathryn. Very pleased to welcome you as a new patient. Looking forward to helping you again.
Reply from iQ Doctor
Very pleased to hear you're happy with us, Ivy. Thanks for your review and we look forward to helping you on your journey again.
Not convinced!
Just switched from Bolt due to price. My first order arrived in a lukewarm bag with all the ice melted - one ice bag despite hot weather. I am hoping that the Mounjaro is unaffected by this. Not a great start!
After spending 15 minutes on the phone to the number that I was given in IQ Doctor's reply, I was told that the delivery was within the delivery limits and was packed within guidelines. Warm Mounjaro pens are clearly ok!
31 July 2026
Reply from iQ Doctor
Hi Soibhan, thank you for your review. I'm very sorry to hear you haven't had a good experience with us. Please get in touch as soon as you can so we can rectify the problem. Please call us on 0121 752 7584 or help@iqdoctor.co.uk
Placed an order with NDD, didn’t get it for a week
Placed an order with NDD, which I paid £5.99 for. My order required approval before dispatch and after 2 days without my order even being reviewed and approved. I had to ring them to which they told me an onboarding call was needed. Did the onboarding and I asked 3 times will my order definitely be with me tomorrow now to which I was told yes definitely. An hour after the call I receive an email asking me to send proof I have had the prescription before, so I send it off immediately to which I am told email response rate is 24 hours. 24 hours go by, still nobody has reviewed my proof I sent via email. So I ring AGAIN, and I am told they will check. They check and approve it and say it will be with me the next day. All well and good but the continuous calls and chasing them up to get my order is outrageous. Why allow me to check out and pay for NDD knowing steps where needed before my order could be dispatched. Got to the point I just wanted my money back and I’d shop elsewhere. Honestly don’t bother shopping here if you want your order in under a week.
5 August 2026
Reply from iQ Doctor
Dear Holly,
Thank you for your feedback; we genuinely appreciate you taking the time to share your experience, and we're sorry for any frustration along the way.
We completely understand how important it is to receive your treatment promptly. Just to clarify, our next-day delivery service applies from the point your order is clinically approved, not from when it's first placed. This is an important distinction, as all orders require clinical and verification checks before approval to ensure patient safety.
We're really pleased that once your order was approved, it arrived the very next day exactly as promised. We also refunded your delivery fee as a goodwill gesture, because we always want to make things right where we can.
We've actually tried to reach you on a couple of occasions to discuss this and see if we could turn your experience into a positive one; unfortunately, we weren't able to get through. We'd still love the opportunity to chat if you're open to it.
If you'd like to give us a call on 0121 752 7584 or drop us an email at help@iqdoctor.co.uk, we'd be more than happy to help with anything you need.
Warm regards,
Leo
competitive but not cheap
Although competitive, it’s an obscene amount of money with an extortionate profit margin. Because of this customers have no allegiance to suppliers, so company reputation means very little these days.
4 August 2026
Reply from iQ Doctor
Thank you for your review, Colin. We pride ourselves on maintaining a good reputation and providing the best service we can to our patients. However, we have taken your comments on board and will be looking into these, so thank you again.
Quick delivery service and order is…
Quick delivery service and order is made easy to follow.
4 August 2026
Reply from iQ Doctor
Thank you Mehmet, this is very good to hear.
I just completed my first week
I just completed my first week, felt fine I was watching what I had counted calories, then had a chicken curry on Saturday night I struggled to eat half of it but it didn’t agree with me , I had a funny tummy and diarrhoea on Sunday, but i am fine now and have lost about 5 pounds I’ve just had my next jab , so happy so far
30 July 2026
Reply from iQ Doctor
Thank you Ellis and thank you so much for sharing your experience. It’s great to hear that you’re feeling well and happy with your progress so far. Some people can experience digestive side effects when using weight-loss medication, particularly during the early stages of treatment. If you experience any side effects that are severe, persistent or concerning, please contact our clinical team for advice. Wishing you all the best as you continue your journey with us!
Reply from iQ Doctor
Many thanks Diana, this is great to hear!
Messaging keeping me informed of…
Messaging keeping me informed of delivery times, delivery on time and parcel well packaged No complaints at all
regards Mrs Horton
4 August 2026
Reply from iQ Doctor
That's really good to hear Stephen, thank you for your review. Glad you felt informed during the whole process.
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