IQOS UKReviews 

I am extremely disappointed with my experience.
I placed an order on 14 June and never received it. Despite contacting customer service multiple times, I was repeatedly told that my case was being investigated and that I would receive a refund within 72 hours. This never happened.
It has now been over two weeks, and I still have not received my order or my money back. There has been no proper resolution, no clear updates, and no accountability for the delay.
The customer service experience has been frustrating and unhelpful. I had to chase them just to get basic information constantly, and even then, nothing was resolved.
At this point, I am still waiting for my refund, which is unacceptable for a company of this size. I expected far better service and reliability.
I would not recommend based on my experience.

STRATFORD WESTFIELD

The staff are fantastically helpful,patient,friendly👍
Their helpfulness is impressive.
Thank you very much🙏

/Edit Berenyi&Sandor Torok/

Maria resolved my issue quickly and I'm pleased with the service and outcome she provided.

Roudane,a member of Icos was really helpful and friendly. He wrote down my complaint and was compassionate to me. Tks 👍

Contacted Iqos about a replacement pocket charger, replacement charger was ordered. Bilal made the whole process very easy.

Had a few issues using website on my mobile, called IQOS UK who were very helpful and resolved issue. Also Veev in Prime stopped working, BILAL went through test of device and asked for it to be returned. Replacement arriving tomorrow. Except customer service.

I meet a really nice lady that works at the iqos in Westfield Stratford and she convinced me to buy the Levia Bluberry and it was the best choice and her name is Mya

Ian the call was extremely knowledgeable of the devices
He helped me chose and got the colour I wanted thank ypu

Farouk was very polite and his communication was excellent.

Great customer service Maria was very helpful and knowledgeable explained the process and that delivery would be redirecting to my new address. GREAT SERVICE

Fadwa reached out to me about my missing order and explained the process in detail. She also kindly offered me the new campaign for Delia. She was incredibly helpful—thank you so much!

The customer care experience is annoying when it comes to vouchers, they solve the issue but never on the spot, I have to wait 3 or more days.
And for the last 4 referral vouchers, I had to wait too long, IQOS is not doing their job in sending your vouchers automatically.

Daisy was very helpful and patient with my questions

Arranging to recycle my pods was simple and Ed was very helpful

Thank you Daisy, she was so nice to me.

Regarding my previous review about warranty and broken device I have been called bu Farouk and he helped me a lot , he ordered a new device for me straight away I am happy for their goodwill

Terrea are good but the device is god awful, the option to pause is just stupid. So many times accidentally paused the induction only to be running my finger countlessly trying to un-pause it, you had a great device previously and adding stupid non needed tech has just ruined so many Terrea for me.

Very promt and friendly service. Thank you ED

Hello, today I have
was contacted by a representative of yours ,named Farouk with whom I
had a friendly conversation and it was a great pleasure to talk ! I am a Terea customer and I like your products!