IQOS UK Reviews 

Maria was extremely patient and professional. Helped me quite quickly and she was reassuring. Top service!

After being asked lots of questions regarding my problem I was told that investigation team will take over and I then requested an email confirmation which guess what 3 days later I didn’t receive it yet. All for a reward that was never sent to me.

I had issue with my order delivery yesterday, and I contacted customer service team today. AZZY was very polite, friendly, helpful and committed to resolve the issue. I very much appreciate his support.

Maria is great, so kind so helpful, so quick and lovely, she helped sort out my issue in minutes that I struggled for half an hour and stayed with me while I try again to avoid any further issues, I really appreciate her help!

I had an issue with a delivery, and when I contacted customer support, they addressed my concerns quickly and professionally. Thanks to ED for his excellent support. He reassured me that the issue would be resolved

My interaction with Iqos customer service today was great. Ed resolved the issue in an efficient and speedy manner.
Great customer service!

I was curious about the rewards system on for zyn and I had the greatest customer service from mehdi helped me out straight away and was very kind

just met mohammed in leeds, so friendly and lovely to talk to, showed real passion for the product( which is a brilliant, never heard of it before) when i finish my duty free cigs will definetly be buying!

Usually excellent, prompt delivery and service. First time ever, today a subscription arrived and one can was missing. Mehdi on the service desk dealt with it immediately. Almost perfect service. Rare nowadays!

I have been using IQOS for eight years, and although I have experienced problems before, this time it has simply gone too far.

I placed an order on Sunday with the option for next-day delivery. I ordered enough to qualify for free delivery, so I expected my order to arrive on Monday. However, nothing arrived on Monday, and nothing arrived on Tuesday either.

I contacted your customer service team, and I was told that the issue would be investigated, but that was all the information I received.

Today, I still haven't received any message from DPD. According to the tracking information, my parcel is currently at their depot.

This means that I now have to go to Sainsbury’s for the third time to buy sticks for my IQOS. It is extremely frustrating and disappointing, especially as I placed the order expecting next-day delivery and have received neither the order nor any proper update about what is happening.

The good news is that I have now checked and found that I can order my sticks from another company with next-day delivery.

After eight years of being an IQOS customer, I find this level of service very disappointing. I really hope you can look into what went wrong and explain why my order has been delayed without any proper communication.

Azzy was very helpful today in sorting out my issue, thanks!

Sakina has informed me about the iqos products and services very well. 👌
Thank you for information. Great customer service

Absolutely blown away by this companies customer service structure. Firstly I did not ever expect a call back from a vape brand (never happened before!) But to have a very courteous, informative and proffesional representative called Daisy ask me how I am getting on with the vape and offering very essential information regarding the usage and other important info. It was one of the best customer service experiences I have had in over 40yrs. I would highly recommend this companies vape as an alternative to smoking as you cannot get anything so close to the real thing & it's compounded by the best customer service around.
10/10

Iqos’s customer service is always excellent. Whether by phone or chat they answer immediately and find a solution. Today I was helped by Sakina to deal with an issue I was having with a misplaced delivery (DHL). She sorted it in 5 minutes. Thank you Saki.

Maria, the customer service agent was very helpful and she explained the situation of my order. She escalated the issue to the team responsible for the matter and she offered to assist if the problem would persist. Maria was polite and professional in every moment of our conversation. It was a pleasure to speak with her.

I can't place an order, worst app , and worst order sistem. An issue appeared, please try again ? Sounds familiar? 0 stars
They're sending me reminders emails that I got something in the basket, when I click it and I want to pay , is keep saying an issue processing the order. I GIVE UP

Hasnaa was very helpful and kind for online purchase. Thank you