Email support answered my screenshot. Then the promised email update never arrived. Friendly support isn't useful when no one reads the thread. I spent so long comparing the screens that my... See more
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The representative asked for my profile document, then another agent asked again six hours afterwards. The same account, same ticket, no sign either had read the upload notes. That was the point where... See more
The autoplay wouldn't stop on feature like it's supposed to, so I burned through my balance faster than I meant. Small thing but annoying.
i gave the site another chance on a quiet evening, and the request was cancelled without warning. That was enough for me.
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Login code arrived late twice
Login code arrived late twice, then the screen stated the first code was expired.
I was already on my second coffee by the time I got in.
Customer support was still showing the same old note afterwards.
the history page stopped loading
the history page stopped loading; the acount page offered no useful explanation.
yeah
yeah, no: Recently played listed games I had not opened and missed the one I was actually using. Maybe harmless, but it made the account history feel messy from the very first session.
The cashback excluded most of my play
The cashback excluded most of my play, and honestly, I expected the basics to work.
Using my work laptop the area button…
Using my work laptop the area button sat behind the keyboard. I had to restart the whole withdrawal request form.
The representative asked for my profile…
The representative asked for my profile document, then another agent asked again six hours afterwards. The same account, same ticket, no sign either had read the upload notes. That was the point where it started getting irritating.
Chat queue froze again
i gave the site another chance on a…
i gave the site another chance on a quiet evening, and the request was cancelled without warning. That was enough for me.
casino login loop
casino login loop. clear cookies. same loop. 40 minutes.
The account looked easy to use until…
The account looked easy to use until the minimum withdrawal was higher than expected. Even the FAQ failed to explain what was happening.
The first session was fine
The first session was fine, which is why I gave the site another chance. Over the next week I had login loops, missing history and a delayed withdrawal. None of the problems was huge by itself, but together they became exhausting. I spent more time checking account pages than playing
Yesterday evening
Yesterday evening, I attempted to withdraw 80. The payment area displayed one minimum first, then the final screen changed it. That is a messy place to discover a new rule. The records continued to show the problem as unresolved.
KYC docs asked three times.
The terms page and cashier showed…
The terms page and cashier showed different cashout limits.
Had to check the same issue on mobile…
Had to check the same issue on mobile and desktop since each page showed a different status. Hard to feel calm when the account disagrees with itself. That was the point where it started getting irritating
The jackpot amount stopped updating…
The jackpot amount stopped updating while the game continued. Reloading fixed the display, but the session no longer felt trustworthy, when I looked again the next morning.
The checklist showed no missing files
The checklist showed no missing files. Oddly, the payment section still blocked payment. Say what file is needed before blocking the payout. I noticed it since I looked both desktop and mobile. That is the kind of basic information that should be obvious SERIOUSLY.
Emailed on Sunday
Emailed on Sunday, response arrived Monday, withdrawal cleared
Cashback appeared in the promo tab on…
Cashback appeared in the promo tab on last Tuesday. By the time I clicked it, the reward history stated nothing was available. No schedule, without any warning, just empty. Customer support was still showing the same old note afterwards.
No drama at first
No drama at first; then the free spins were advertised as ready after deposit, but mine never appeared. Sophie from contact form pasted a bonus FAQ and closed the thread before answering the actual question Absolute faff.
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