Ironmongery Now Reviews 

149
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products received, often noting that items match descriptions and measurements precisely. Many also highlight the prompt and efficient delivery service, with orders arriving quickly and sometimes even ahead of schedule. The company's service is often commended for being helpful and responsive, even when addressing initial issues. However, some customers also noted issues with delivery, including parcels going astray, delays beyond stated times, or damaged packaging upon arrival. A few other people also felt that product quality was not always as expected, or that wrong sizes were initially sent, and some received products with incorrect or missing components.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting prompt and fast... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the high quality of items... See more

Order

Reviewers mention positive feedback about order, highlighting that finding the right product and the ordering... See more

Service

Customers had positive experiences with service, with many reviewers describing it as amazing and great, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more

Company replied

Rated 5 out of 5 stars

I purchased door furniture kits for my new internal doors at a very good price from IronmongeryNow. Delivery was prompt and I was very pleased with the goods. Never having fitted privacy door hand... See more

Company replied

Rated 5 out of 5 stars

Great customer service and very easy to order from Ironmongery. Prompt delivery of good quality items that were used for project on a limited time deadline. Megan at Ironmongery Now also answered all... See more

Company replied

Rated 5 out of 5 stars

There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more

Company replied


Company details

  1. #29 of 46 best companies in Kitchen Furniture Shop

Written by the company

Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

149 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(149)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have emailed twice asking for…

I have emailed twice asking for assistance with a purchase, and to date have had no response

28 January 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, thanks for your feedback. I'm afraid we haven't received an email from you, please pop an email over to sales@ironmongerynow.co.uk and we will happily be able to assist you.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! Meg responded to my initial email regarding bespoke cutting service for a splash-back.

Ordered on Friday afternoon, received on the Saturday morning! Would highly recommend Ironmongery for their customer service, manner and prompt delivery!

8 December 2023
Rated 5 out of 5 stars

Great product at a great price and excellent customer service

Great product at a great price. Fast delivery and excellent customer service at all stages. Would definitely use this company again. Big plus for me was being able to communicate with a human being when I needed help. Superb customer support and thank you Meg for your fast and efficient communications.

3 December 2023
Rated 5 out of 5 stars

Excellent stuff - again

Once again, excellent goods and service from this company. Decided to extend the stainless steel splashback and had already bought some from them before and had been impressed with the quality

27 November 2023
Rated 5 out of 5 stars

Excellent item, would highly recommend!

These door stops were exactly what I was looking for, small, discreet, blending in with my decor and actually doing a good job even on some of my very heavy ( some with glass ) interior fire doors. It’ll be interesting to see how they hold up but they’re just there as a buffer so as not to knock my walls and paintwork etc. They arrived super quick from the company and were a very good price compared with some others. I’d recommend & purchase again.

30 April 2023

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