Items supposed to be delivered by DP Express yesterday (Friday 8/May). As of 2:00pm today (Saturday 9/May) I have neither received anything or heard from anyone as to why not delivered!! I sent... See more
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Review summary
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Reviews shaping this summary
Very quick delivery - bought a few differing designs & once decided upon type, order the amount needed for 3 bootroom cupboards, which we'd re-painted & wanted to change the existing handles on. The... See more
Company replied
Great communication when an item was out of stock great products antique brass handles fab! Ordered as a sample but will most likely be ordering when kitchen installed
Company replied
I ordered internal door handles. They had a good selection and easy ordering process. Delivery was quick and handles seem to be qood quality. I had an issue with attaching the handles. I phoned and... See more
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Company details
- #17 of 93 best companies in Hardware Shop
- #2 of 39 best companies in Construction equipment supplier
Written by the company
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Contact info
Unit 20, Inchwood Park , EH48 2FY, Bathgate, United Kingdom
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4.9
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
new door handle - very quick delivery
My door handle broke, the spring was broken, ordered a new handle , got a new one from Ironmongery plus and it was exactly the same as the old one.
8 March 2026
Reply from Ironmongery Plus Ltd
Hi Ian, thank you for taking the time to review us, It is appreciated.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Richard, thank you for your review and your business! We hope that you may consider us for your next ironmongery requirements.
Best regards, Ironmongery Plus
Excellent company with the service to match.
Excellent company with the service to match! Drew’s expertise, advice and patience (I asked a lot of questions!) were second to none. If you are looking for lots of choice, great prices and most importantly quality service (including delivery) then look no further than Ironmongery Plus.
17 February 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Fiona, Thank you very much for taking the time to leave us a review, we really do appreciate it!
I think you covered everything that we aim to deliver from the business.
We have extensive relationships with quality UK ironmongery manufacturers, and our buying power allows us to pass on very competitive prices.
We also have significant ironmongery expertise across our staff, and we are always pleased to to advise on product choice to ensure that our customers get the correct product for their application.
I will make sure that Drew sees this review!
Best regards, Ironmongery Plus
Excellent item
An excellent item which is very good quality. The delivery time was a few days, which lost it the 5th star
5 March 2026
Reply from Ironmongery Plus Ltd
Dear Howard, thank you for taking the time to review us, it is much appreciated!
I can see by looking at your order, that is was placed just a few minutes after our cut-off time of 3:00 p.m. for a guaranteed Next Day delivery option. Hopefully the standard 2-3 business day delivery did not cause too many issues.
We hope that you may give us the opportunity to satisfy your next ironmongery requirement!
Best regards, Ironmongery Plus
Quick delivery and excellent customer…
Quick delivery and excellent customer service from Andrew.
2 March 2026
Reply from Ironmongery Plus Ltd
Hi Roslyn, we are delighted that you had a good buying experience with us, and we will make sure that Andrew sees this!
Best regards, Ironmongery Plus
The customer is NOT always right!
I ordered a small item from Ironmongery Plus on 02/03/2026 on 2-3 day delivery terms and was disappointed that it had not arrived by 06/03/2026. On phoning a very pleasant and efficient member of staff called Andrew on 06/03/2026, he emailed me POD in the form of a photo to say the parcel had been delivered on 04/03/2026. Sure enough the goods were in my safe delivery Hippo Box all along and I had failed to notice it! This company obviously excels in many ways and I look forward to placing more orders with them in future.
6 March 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Thank you so much for your review., and your vote of confidence!
Providing the best customer service that we possibly can is a principal business driver for us
We look forward to serving your future ironmongery needs.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Kenneth, glad to hear it was a good buying experience for you.
Thank you for your vote of confidence!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Thanks for the review Chris.
As they say "Does what it says on the tin"
Hope to see you again!
Best regards, Ironmongery Plus
Great service
I contacted Ironmongery Plus for door furniture when replacing 16 doors at home. I spoke to Andrew who was very knowledgeable, friendly and helpful, providing some samples the next day for me to make final decisions. Everything arrived very quickly and with no issues. I would not hesitate to use them again.
14 November 2025
Unprompted review
Reply from Ironmongery Plus Ltd
Hi David, thank you for the review and your recommendation. Customer service is the principal business driver for us.
We are delighted that you had a good buying experience with us, and we will make sure Andrew sees this!
We hope to see you again!
Best regards, Ironmongery Plus
Very good service
15 February 2026
Reply from Ironmongery Plus Ltd
Hi William,
Thanks for the review, it's appreciated!
We are pleased that you had a good buying experience with us.
Best regards, Ironmongery Plus
Excellent service
Excellent service easy to order online, quality products, with fast and efficient delivery, would recommend.
20 February 2026
Reply from Ironmongery Plus Ltd
Hi Ian, thank you for taking the time to review us. We try to make buying from us as smooth as possible!
We look forward to seeing you again.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Nigel, thank you for your review. It is appreciated!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Thank you so much!
Confused messages in
Emailed company to verify some measurements, very quick reply confirming I was ordering the right mechanism. Only worry was that once ordered I was emailed to say it wouldn’t be available from supplier for 6-8 weeks.
I replied explaining how disappointed/ frustrated I was - only to receive another email saying I would receive the item the following day. This did happen, well done Ironmongery Plus.
17 February 2026
Reply from Ironmongery Plus Ltd
Hi Stephen, we will look at the options for changing our process when replying to technical queries prior to an order. Our reply could have indicated the stock position, saving the frustration. On the other hand we will trawl the market if our usual supplier does not have stock. This is what happened in your case.
Thankyou for your business, and we look forward to seeing you again.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Zygmunt, thank you for the review. It is appreciated!
Ironmongery can be a bit tricky sometimes, but we have over 50 years of combined architectural Ironmongery experience in the company, and we are always please to advise when asked!
Best regards, Ironmongery Plus
High quality products
High quality products. Packed carefully. Fast delivery. Secure ordering.
14 February 2026
Reply from Ironmongery Plus Ltd
Hi Nigel, thank you for your review, we are pleased that you found the products to be of high quality, and that you had a good buying experience with us. We hope to see you again!
Best regards, Ironmongery Plus
Ironmongery plus are great
Ironmongery plus are great, Alan’s always very helpful and their pricing is always very competitive. I would highly recommend them.
20 February 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Jonathan, thank you so much for your comments. I will make sure Alan sees this!
We do like to think that we are very competitive on pricing, and we hope to see you again soon!
Best regards, Ironmongery Plus
Highly efficient and cost effective supplier
Very good product sold at a highly competitive price, very well packaged and dispatched promptly
11 February 2026
Reply from Ironmongery Plus Ltd
Hi John, we do like to think that we offer very competitive prices, across a broad range of quality ironmongery suppliers. We are pleased that you had a good buying experience with us.
Best regards, Ironmongery Plus
No comment aĺl good
12 February 2026
Reply from Ironmongery Plus Ltd
Thanks Brian, Hope to see you again soon!
No stock but customer service was good
Ordered intumescent strips but was told after ordering that they were on a delay of 6/8 weeks. However I was refunded quickly hence the three stars.
13 February 2026
Reply from Ironmongery Plus Ltd
Hi Lisa, Thank you for your review, it is valuable feedback for us.
Apologies for not having your particular item in stock. We work with some 30+ suppliers. Some provide live interfaces to their available stock, but some do not. This makes it impossible for us to provide a consistent "live" view on stock on our website, so we rely on regular batch updates.
We check every order as soon as we receive it to check the stock, and to look for alternative suppliers if it is unavailable.
If we cannot source the item from our own stock or any of our supplier contacts we make the customer aware of the situation, and offer a full refund. This is what happened with your particular order.
Apologies again for your inconvenience, and we hope that you might give us the opportunity to deliver a better buying experience should you require more ironmongery in the future.
Best regards, Ironmongery Plus
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