Items supposed to be delivered by DP Express yesterday (Friday 8/May). As of 2:00pm today (Saturday 9/May) I have neither received anything or heard from anyone as to why not delivered!! I sent... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very quick delivery - bought a few differing designs & once decided upon type, order the amount needed for 3 bootroom cupboards, which we'd re-painted & wanted to change the existing handles on. The... See more
Company replied
I ordered internal door handles. They had a good selection and easy ordering process. Delivery was quick and handles seem to be qood quality. I had an issue with attaching the handles. I phoned and... See more
Company replied
Emailed company to verify some measurements, very quick reply confirming I was ordering the right mechanism. Only worry was that once ordered I was emailed to say it wouldn’t be available from suppli... See more
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Company details
- #17 of 93 best companies in Hardware Shop
- #2 of 38 best companies in Construction equipment supplier
Written by the company
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Contact info
Unit 20, Inchwood Park , EH48 2FY, Bathgate, United Kingdom
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4.9
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quality product and quality service.
The quality of the product ordered matched the excellent service given by this company. A very good website, easy ordering and regular notifications with invoice and delivery details. I shall be using Ironmongery Plus again.
20 January 2026
Reply from Ironmongery Plus Ltd
Hi John, thank you so much for taking the time to leave a review! It is much appreciated.
I think that you have covered all aspects of our business processes that we would deem important to delivering a good customer buying experience. I will ensure that the whole team see this review.
We look forward to seeing you again!
Best regards, Ironmongery plus
With a large high quality range to choose from
With a large range to choose from of high quality goods, extremely helpful communication and fast reliable service. I am a returning customer who will shop here again if needed. Highly recommended.
23 January 2026
Reply from Ironmongery Plus Ltd
Hi Kevin, thank you for your review and for your repeat business. Both are much appreciated!
Best regards, Ironmongery Plus
Great service,
Great service,
My handles had a few missing screws which was dealt with quickly and delivered next day
22 January 2026
Reply from Ironmongery Plus Ltd
Hi Andrew, thank you so much for posting your review. We believe that providing good customer service is a key component of our business, and we are glad that your issue was resolved to your satisfaction.
Best regards, Ironmongery Plus.
Reply from Ironmongery Plus Ltd
Hi Gary, thank you for the review! We are pleased that you had a good buying experience with us, and we look forward to seeing you again.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Rex,
Thank you for your business, and for taking your time to leave us a review. It is much appreciated!
Best regards, Ironmongery Plus
Ineffective delivery service
Courier tried to deliver my order three days ago when I wasn't home. Rather than leave it on the doorstep, at the back door or with a neighbour like every other courier, they took it away to their depot some 30 miles away. They still have it. I haven't received my order yet.
Update - 15 January 2026
On receiving this review, Ironmongery Plus intervened to resolve the issue and I have now received my order which was delivered by an alternative courier. The goods are of good quality and I can't speak highly enough about the post sales service provided by Ironmongery Plus.
Ironmongery Plus Ltd - 5 stars
DX Express (the original couriers) - 0 stars
DPD Local (the alternative couriers) - 5 stars
8 January 2026
Reply from Ironmongery Plus Ltd
Dear George, we are really sorry to hear that. I have asked our warehouse to investigate with our courier, and I will get back to you as soon as possible.
Best regards Ironmongery Plus
We have spoken to the courier, and asked them to check their tracking:
The parcel was picked up from our warehouse on 8th Jan at 15:52, and no attempt was made to deliver it.
Essentially they have lost the parcel. We don't understand why they told you they still have it.
We can offer to have the goods delivered to you tomorrow, direct from the manufacturer, or provide a full refund. Please let us know which you would prefer.
Sincere apologies again for your inconvenience.
Jim Edgar Director Ironmongery Plus
Fantastic item
Fantastic item. Prompt shipping and hassle-free return or refund process (my error - incorrect size).
10 January 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Patrick, thanks for the review. It is much appreciated!
We are pleased that that you found it easy to communicate with us.
Best regards, Ironmongery Plus
Highly Recommended
Fantastic service and comms with this company. Order was delivered well packaged and speedily. Items exactly as described and I am over the moon with them! Thank you Ironmongery Plus
8 January 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Sarah, thank you for taking the time to review us!
We are so pleased that you had a good buying experience with us, and look forward to helping with your ironmongery needs into the future.
Best regards, Ironmongery Plus
I made an order had a swift response to…
I made an order had a swift response to say what I required was out of stock and wouldn’t arrive in time for my builders. The order was refunded straight away and I’m really sorry that I haven’t been able to purchase from you this time. However, on the basis of how I have been so fairly treated in a fair helpful and efficient manner that I would highly recommend this firm. Thank you to Micheal.
9 January 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Keith, thank you for taking the time to leave a review. It is much appreciated! Providing the best customer service that we can is a key business driver for us. We recognise that it is mutually beneficial - in that it helps us generate happy, returning customers.
We are sorry that we could not meet your requirements this time, but will do our very best if you give us the opportunity to provide your ironmongery next time!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Steve, glad to hear that you had a good buying experience with us. Thank you for the review.
Best regards, Ironmongery Plus
Great service and quick delivery of the…
Great service and quick delivery of the items!
25 November 2025
Reply from Ironmongery Plus Ltd
Hi Stacy, Thank you for leaving us a review. It is much appreciated!
We are glad that you had a good buying experience with us, and we look forward to seeing you again soon.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi John, many thanks for taking the time to review us. It is much appreciated. We look forward to seeing you again soon.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Trevor, so sorry to hear that. Please let me investigate, and I'll get back to you as soon as I can.
Best regards Jim Edgar Director Ironmongery Plus
Hi Trevor, our delivery partner has actually tried twice to find your address, but failed. My colleague has telephoned you, and left a message for you to call us back so that we can provide them detailed delivery instructions. Sorry for the inconvenience, and hopefully this will be resolved very soon.
Best regards Jim Edgar Director Ironmongery Plus
Reply from Ironmongery Plus Ltd
Thank you David for taking the time to review us. It is much appreciated, and we look forward to seeing you again soon.
Best regards, Ironmongery Plus
Great experience
Great product. swift delivery and no fuss return/refund (my mistake - wrong size)
27 October 2025
Reply from Ironmongery Plus Ltd
Hi Stuart, thank you for taking the time to review us. Customer service is a key business driver for us, and we are glad that you had a good buying experience. We hope to see you again soon!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
HI Radu. Thank you for the review. It is appreciated! We look forward to seeing you again!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Brian, thanks for the review. We aim to please. Customer service is our number one priority!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Brian, thank you for the review. I will ensure that the team see it. We are glad that you are pleased with our product and service, and hope that you might choose us again in the future!
Best regards, Ironmongery Plus
Excellent choice and super fast…
Excellent choice and super fast delivery - will be using them again soon. Well trusted and would reccomend
25 September 2025
Reply from Ironmongery Plus Ltd
Hi Llyod, thank you for taking the time to review us. It is much appreciated. We are very pleased that you had a good buying experience with us, and we hope to se you again soon!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Anne, thank you for taking the time to review us. It is much appreciated!
We are pleased that you had a good buying experience, and hope that you may consider us for your next ironmongery purchase.
Best regards, Ironmongery Plus
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