Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
Company replied
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
4.6
Excellent
240 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Irwinsplumbing
Thanks for the great feedback, Darryl! We really appreciate you taking the time to leave us a review. Glad to hear you were happy with the service!
The Team at Irwin’s Plumbing
Very nice and efficient
Very nice and efficient. Provided multiple options and easy to choose from
18 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the awesome review, Tyler! We’re really glad to hear you found the service friendly and efficient, and that the options provided made the decision easy. That’s exactly the experience we aim to deliver.
Thanks again for choosing Irwin’s Plumbing!
Reply from Irwinsplumbing
Thanks for the review, Aaron!
We’re glad to hear you found the service friendly and efficient. We really appreciate your support.
Thanks again for choosing Irwins Plumbing!
Fantastic service very professional…
Fantastic service very professional good quality work
16 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Michele!
We’re really pleased to hear you were happy with the professional service and the quality of the work completed. Your feedback means a lot to the team.
Thanks again for choosing Irwins Plumbing!
After initially raising concerns…
After initially raising concerns regarding Irwin's plumbing services, I appreciate that the company took the feedback seriously and worked towards a resolution.
While the experience began with frustration, I value businesses that are willing to listen to customer concerns and take steps to resolve issues professionally. A special shoutout to Taylor for working with me to reach an outcome.
15 May 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for taking the time to update your review, Angelo.
We genuinely appreciate your honesty and the opportunity to address your concerns. While we’re sorry the experience initially caused frustration, we’re glad we were able to work towards a resolution with you. Feedback like yours is incredibly valuable and helps us continue improving our service.
We’ll be sure to pass your kind words on to Taylor for helping reach a positive outcome.
Thank you again for giving Irwins Plumbing the opportunity to make things right.
Fast service
15 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the review, Julie!
We’re glad we could provide fast service and get everything sorted quickly for you. We really appreciate your support.
Thanks again for choosing Irwins Plumbing!
Very friendly and professional and was…
Very friendly and professional and was able to show me so I could understand exactly what the problem was would definitely recommend
15 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Gary!
We’re really pleased to hear the team was friendly, professional, and took the time to clearly explain the problem so you could fully understand what was going on. Your recommendation means a lot to us.
Thanks again for choosing Irwins Plumbing!
Quick response, work completed well
Quick response, fair quote on spot and job completed well
15 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Sheree!
We’re glad to hear you were happy with the quick response, fair quoting process, and the quality of the completed job. Providing efficient and transparent service is something we really pride ourselves on.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks so much for the lovely review, Marycris!
We’re really happy to hear you were pleased with the work completed. Your kind words mean a lot to the team.
Thanks again for choosing Irwins Plumbing!
Thank you very much!
14 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the review, Andrew!
We really appreciate your support and are glad we could help. Thank you for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the review, Graeme!
Glad to hear the problem was sorted and everything’s running smoothly again. We appreciate your support.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Jess!
We’re glad to hear you were happy with your new toilet installation and the service provided by the team. We really appreciate your support.
Thanks again for choosing Irwins Plumbing!
Ryan was most efficient and…
Ryan was most efficient and professional. We would use him again and recommend him in the future to damily and friends
Thank you
Jen Grieve
13 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the lovely review, Jennifer!
We’re delighted to hear Ryan provided such efficient and professional service. It means a lot that you’d recommend him to your family and friends, and we’ll be sure to pass your kind words on to him.
Thanks again for choosing Irwins Plumbing!
Work performed in very professional
Work performed in very professional, efficient and courteous manner. Very good.
13 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Gary!
We’re pleased to hear the work was carried out in a professional, efficient, and courteous manner. That’s exactly the level of service we strive to provide every day.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Quentin!
We’re glad to hear you received quick and friendly service from our Tamworth team member. We’ll be sure to pass on your kind feedback.
Thanks again for choosing Irwins Plumbing!
Great communication and excellent job
13 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Casey!
We’re really glad to hear you were happy with the communication and the quality of the job completed. Your feedback means a lot to the team.
Thanks again for choosing Irwins Plumbing!
Toilet fixed quick!
13 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the review, Donna!
We’re glad we could get your toilet fixed quickly and have everything sorted for you in no time.
Thanks again for choosing Irwins Plumbing!
Very good jobs
13 May 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your review, Mesfin! We’re so glad to hear you were happy with the job completed. We really appreciate your support and thank you for choosing Irwin’s Plumbing!
Great service and communication
Great service and communication. Got everything done in a timely manner.
13 May 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the great review, Simon! We’re glad to hear you were happy with the service and communication provided, and that everything was completed in a timely manner. We really appreciate your support and thank you for choosing Irwin’s Plumbing!
Quality and prompt
On time. Pleasant manner. Quotes made clear. Job completed promptly. Other possible work highlighted.
12 May 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the fantastic review, Craig! We’re pleased to hear you were happy with the punctual service, clear quoting, and prompt completion of the job. We also appreciate your feedback about our team highlighting any potential future work. Thanks again for choosing Irwin’s Plumbing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.