Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
4.7
Excellent
234 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and timely Service
Great service and timely and fast repair and installation! Ryan was also very knowledgeable and provided best advice based on our requirements. Between diagnosing the issue and installing a new system, it just took 3 hours on a weekend. Great service. Highly recommended!
23 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Ashish!
We’re so pleased to hear you were happy with the fast and efficient repair and installation, especially getting everything sorted within just a few hours on the weekend. It’s great to know Ryan was able to provide knowledgeable advice and help guide you to the best solution for your needs.
We really appreciate your recommendation and support.
Thanks again for choosing Irwins Plumbing!
It’s been a pleasure having Cooper as…
It’s been a pleasure having Cooper as our
Plumber to rectify the issue on our leaking shower. I’m amazed that he actually discover the main problem on leaking shower and not only that, he also pointed out that there’s a leak on the water meter that we are not aware of. He did mentioned that he will be in touched with SAWater to report the leaking as he was not allowed to fix the leak himself! Thank you so much once again.
23 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the wonderful review, Anne!
We’re thrilled to hear Cooper was able to properly identify the cause of your leaking shower and also pick up on the water meter leak that had gone unnoticed. Providing thorough and attentive service is something we take a lot of pride in, and it’s great to know Cooper kept you informed every step of the way.
We’ll be sure to pass your kind words on to him — he’ll really appreciate the feedback.
Thanks again for choosing Irwins Plumbing!
A good job but expensive
Ben was very informative and told me everything he was doing, did a great job,advised of pricing upfront, but was a lot more expensive than I thought it would be for one tap.
22 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for your feedback, Barbara!
We’re pleased to hear Ben was informative, kept you updated throughout the job, and did a great job with the repair. We also appreciate your honesty regarding the pricing and understand that plumbing costs can sometimes come as a surprise. We always aim to be transparent with pricing upfront so customers can make informed decisions before any work begins.
Thank you again for choosing Irwins Plumbing and for taking the time to share your experience.
Excellent work by Ian's plumbimg…
Excellent work by Ian's plumbimg team.They found the issue and planned to fix it with utmost commitment.
Very happy with service and highly recommended for these kind of jobs.
22 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review!
We’re so pleased to hear the team was able to identify the issue and work through the best solution with commitment and care. Providing reliable service and quality workmanship is always our goal, so it’s great to know you were happy with the outcome.
We truly appreciate your recommendation and thank you again for choosing Irwins Plumbing!
Very efficient ,helpful and knows his…
Very efficient ,helpful and knows his job
22 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Robyn!
We’re glad to hear you found the service efficient, helpful, and professional. It’s great to know the job was handled with confidence and care.
Thanks again for choosing Irwins Plumbing!
Really thorough and helpful service
Really thorough and helpful service. Highly recommend.
21 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the lovely review, Susan! We’re really pleased to hear you found the service thorough and helpful. Your recommendation means a lot to our team and is greatly appreciated.
Thanks again for choosing Irwin’s Plumbing!
very helpful and got the job done in…
very helpful and got the job done in time for my new benchtop
20 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Emilia!
We’re really glad to hear the team was helpful and got everything completed in time for your new benchtop. We appreciate your kind feedback and support.
Thanks again for choosing Irwins Plumbing!
My new best friend
My new best friend! Woke up to a blocked toilet so I rang Irwin Plumbers- the plumber was here asap. He was slightly early which was great. A very pleasant young man who inspected the issue and told me the alternatives I had.He fixed the problem and gave me some advice on how to avoid the problem recurring. Everything was clean and the whole process painless. Thank you for job well done.
20 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the wonderful review, Pam!
We’re sorry your day started with a blocked toilet, but we’re so glad the team could get there quickly and make the whole process smooth and stress-free for you. It’s great to hear the plumber took the time to explain your options, fix the issue properly, and provide advice to help prevent it happening again.
We’ll also pass on your kind words about the friendly service — “new best friend” is definitely a compliment we’ll take proudly!
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the awesome review, Alex!
We’re glad to hear Sean delivered exactly as promised and provided a great experience. We’ll be sure to pass your feedback on to him.
Thanks again for choosing Irwins Plumbing!
Arrived early and replaced water heater…
Arrived early and replaced water heater quickly with out issue
19 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Kuroden!
We’re glad to hear the team arrived early and replaced your water heater quickly and smoothly without any issues. We really appreciate your feedback.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for your honest feedback, Reese. We’re really glad to hear you had a positive experience overall and were happy with the job completed. We understand plumbing work can sometimes come as an unexpected expense, but we always aim to provide quality workmanship and lasting solutions for our customers.
We appreciate you choosing Irwin’s Plumbing and taking the time to leave a review!
Work was completed well and clean with…
Work was completed well and clean with clear communication
19 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Alissa! We’re so pleased to hear you were happy with the quality of the work, the clear communication, and the clean finish. Our team always aims to make the whole process as smooth and stress-free as possible.
Thanks again for choosing Irwin’s Plumbing!
Reply from Irwinsplumbing
Thanks for the awesome review, Johanna!
We’re so glad to hear you were happy with the service and the technician who helped you out. We really appreciate the kind words.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the lovely review, Francesca!
We’re so pleased to hear you were happy with the excellent service and quality workmanship, and that everything is working well now.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great feedback, Darryl! We really appreciate you taking the time to leave us a review. Glad to hear you were happy with the service!
The Team at Irwin’s Plumbing
Very nice and efficient
Very nice and efficient. Provided multiple options and easy to choose from
18 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the awesome review, Tyler! We’re really glad to hear you found the service friendly and efficient, and that the options provided made the decision easy. That’s exactly the experience we aim to deliver.
Thanks again for choosing Irwin’s Plumbing!
Reply from Irwinsplumbing
Thanks for the review, Aaron!
We’re glad to hear you found the service friendly and efficient. We really appreciate your support.
Thanks again for choosing Irwins Plumbing!
Fantastic service very professional…
Fantastic service very professional good quality work
16 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Michele!
We’re really pleased to hear you were happy with the professional service and the quality of the work completed. Your feedback means a lot to the team.
Thanks again for choosing Irwins Plumbing!
After initially raising concerns…
After initially raising concerns regarding Irwin's plumbing services, I appreciate that the company took the feedback seriously and worked towards a resolution.
While the experience began with frustration, I value businesses that are willing to listen to customer concerns and take steps to resolve issues professionally. A special shoutout to Taylor for working with me to reach an outcome.
15 May 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for taking the time to update your review, Angelo.
We genuinely appreciate your honesty and the opportunity to address your concerns. While we’re sorry the experience initially caused frustration, we’re glad we were able to work towards a resolution with you. Feedback like yours is incredibly valuable and helps us continue improving our service.
We’ll be sure to pass your kind words on to Taylor for helping reach a positive outcome.
Thank you again for giving Irwins Plumbing the opportunity to make things right.
Fast service
15 May 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the review, Julie!
We’re glad we could provide fast service and get everything sorted quickly for you. We really appreciate your support.
Thanks again for choosing Irwins Plumbing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.