Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
4.7
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Irwinsplumbing
Hi Stephen, thank you for your great review! We're pleased to hear you found our team courteous, friendly, and efficient. Providing professional service with a positive experience is something we always strive for.
We really appreciate your feedback and thank you for choosing Irwin’s Plumbing. We look forward to helping you again in the future.
Great work very informative and good at…
Great work very informative and good at what he does
17 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Jan, thank you for your great review! We're so pleased to hear you found our service informative and that our plumber was able to provide knowledgeable advice and quality workmanship. Taking the time to explain the work and ensure our customers are kept informed is something we pride ourselves on.
We really appreciate your kind words and your support. Thanks for choosing Irwin’s Plumbing, and we look forward to helping you again in the future.
Awesome job thanks
16 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Heidi, thank you for your fantastic review! We're so pleased to hear you were happy with the job completed. We really appreciate your kind words and your support.
Thanks for choosing Irwin’s Plumbing, and we look forward to helping you again whenever you need us.
The guys were great
The guys were great. Prompt service and very professional and completed job to our satisfaction.
Kept us informed every step of the way.
16 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Corey, thank you for your fantastic review! We're delighted to hear the team provided prompt, professional service and kept you informed throughout the entire process. Clear communication and completing the job to our customers' satisfaction are always priorities for us, so it's great to know you had such a positive experience.
We really appreciate your feedback and thank you for choosing Irwin’s Plumbing. We look forward to helping you again in the future.
Great service Pleasant plumbers
Great service Pleasant plumbers
Quick service
From Ben and crew
Lots of information about work to be done
Very happy
15 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Kiki, thank you for your fantastic review! We're so pleased to hear you had a great experience with Ben and the team. It's wonderful to know they were friendly, efficient, and took the time to provide plenty of information about the work required. We really appreciate your feedback and are glad you were happy with the service.
Thanks for choosing Irwin’s Plumbing,
Irwin’s Plumbing
Over priced good service
Good serivce from plumber. Very over priced. Didn't mention the july promotion discount either. Wouldn't use Irwin's plumbing again.
15 July 2026
Unprompted review
10/10 service
Great communication, sorted everything out promptly and at a high quality!
14 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Abigail, thank you for taking the time to leave us such a great review. We’re glad to hear our team provided excellent communication and got everything sorted promptly and to a high standard. We really appreciate your feedback and look forward to helping you again in the future.
Thanks,
Irwin’s Plumbing
Great service
Great service. Friendly and got the job done quickly and efficiently.
14 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Justin! We're delighted to hear you were happy with the friendly service and that we could get the job done quickly and efficiently. We really appreciate you taking the time to share your experience. Thanks for choosing Irwin's Plumbing—we look forward to helping you again whenever you need us!
Fantastic service by Shaun who attended…
Fantastic service by Shaun who attended the service.
14 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Newtown Family! We're so pleased to hear you received fantastic service from Shaun. We'll be sure to pass your kind words on to him—he'll really appreciate the recognition. Thank you for choosing Irwin's Plumbing, and we look forward to helping you again whenever you need us!
Very prompt and polite
Very prompt and polite. Easy to reach out to, we will always recommend their great work.
13 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Reliant Care. We're delighted to hear that you found our team prompt, polite, and easy to deal with. Providing reliable service and making the process as smooth as possible for our customers is something we take great pride in. Your recommendation means a great deal to us, and we truly appreciate your support. Thank you for choosing Irwin's Plumbing, and we look forward to working with you again in the future.
Reply from Irwinsplumbing
Thank you for your lovely 5-star review, Trudy. We're so pleased to hear you were happy with the service you received. Your kind words mean a lot to our team, and we're grateful you took the time to share your experience. Thank you for choosing Irwin's Plumbing. We look forward to assisting you again whenever you need us.
Irwin's Plumbing Adelaide Review
Had my kitchen sink hot water tap failing to turn off i.e. tap would just go around & around. Water continuing to leak despite me turning off the water main. Contacted Irwin's Plumbing Adelaide who sent out a plumber called Henry (I should have checked if he was a qualified plumber or an apprentice? - Lessons Learned). I explained that although my house was built in 1917 the brass taps were a lot more recent. He turned the tap & agreed I was right! I asked if he could take the "covering" off the tap to look at the tap connection behind. He said there was no need as he could tell it was a worn thread. I asked him 3 times & he eventually looked. He then said he would go to his car & then give me some quotes. He also said that the dripping water was coming from the water tank in the roof, so I asked him whether he could at least arrange a "plug" to stop the water flowing, while we discussed the quotes. He did not even check in the kitchen cupboards to see if there was a valve to cut off the water (after he left I checked but no valve). He said he could not plug the water flow & it would just have to run until I got a new tap or the hot water tank emptied. Was my job now an emergency & I had to make a quick decision? He then returned & said there were 3 options, ranging from above $1,000.00 to over $2k. However, these were for stainless steel components, after I had already informed him that I required brass, for obvious reasons. He then spoke to his boss on the speaker phone & his boss said I had 3 options, exactly the same as Henry had done. During the conversation the word "brass" came up a few times but did not seem to sink in. I was then offered a pensioner "discount" if I took up one of the quotes. Finished the call. Paid my invoice (noting that it showed Integral Tradeworks P/L on the receipt?) On departing Henry said there was another option i.e. #4 (I thought there was only 3?), in that I could source the brass components myself & then ring them to install. Fat chance! My nephew visited the next day & for $15.00 bought a plug from Mitre 10 to finally stop the water flow. Hooray!
8 July 2026
Unprompted review
Josh did a great job, quickly and efficiently.
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was on his way. I would recommend him to anyone needing a plumber and I would engage his services again without hesitation.
10 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you so much for your wonderful 5-star review, Roberta! We're thrilled to hear about your positive experience with Josh. It's great to know he was friendly, kept you informed, clearly explained the issue and the solution, completed the work efficiently, and left everything clean and tidy afterwards. We also know how important good communication is, so we're pleased his updates and punctuality made the experience even better.
We'll be sure to pass your kind words on to Josh—they'll mean a lot to him. Thank you for your recommendation and for trusting Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
100 percent happy with the service and…
100 percent happy with the service and workmanship by this company. Wade was professional in our dealings. Great job, thanks.
9 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Tony. We're delighted to hear you were 100% happy with both the service and workmanship you received. It's wonderful to know Wade's professionalism left such a positive impression, and we'll be sure to pass your kind words on to him. Thank you for choosing Irwin's Plumbing and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again whenever you need us.
Fixed the issue real fast on the same…
Fixed the issue with our hot water machine on the same day it occurred, fast and efficient.
9 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Connor. We're delighted to hear we could get your hot water system fixed on the same day and have everything back up and running quickly. We know how important reliable hot water is, so providing fast and efficient service is always a priority for our team. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Fast efficient and affordable pricing
Fast efficient and affordable pricing
9 July 2026
Unprompted review
Wade
Wade, was amazing. Fixed our spa very difficult job but he sorted out our leak issues.
Thanks Wade
9 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Dave! We're thrilled to hear Wade was able to track down and fix the leak in your spa, especially with it being such a challenging job. We'll be sure to pass your kind words on to Wade—he'll really appreciate the recognition. Thanks again for choosing Irwin's Plumbing, and we're always here if you need us in the future!
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Leanne! We're delighted to hear you found our team efficient, helpful, and organised. Your kind feedback means a lot to us, and we're so pleased we could provide a positive experience. We truly appreciate your support and thank you for choosing Irwin's Plumbing. We look forward to helping you again whenever you need us!
Excellent service, great staff
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the work done that was needed. Highly recommend.
8 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Danni. We're so pleased to hear that Wade provided excellent service and took the time to ensure the job was completed properly, even when it turned out to be more involved than expected. We know unexpected challenges can arise, and it's great to hear Wade's dedication, professionalism, and positive attitude made the experience a good one. We'll be sure to pass your kind words on to him. Thank you for your recommendation and for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
awesome job
8 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your 5-star review, Mal! We're thrilled to hear you were happy with the job and really appreciate you taking the time to leave us your feedback. Thank you for choosing Irwin's Plumbing. We look forward to helping you again whenever you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.