iScooterGlobal.de Reviews 

Really Great Customer Service
I just had a small problem with my Product, the Support Team always answered within a day and helped me fix my issue!

I was looking for a cheap scooter to test out, if I could use it for daily traveling to work. I ordered an E9 max. And hey! I was completely flashed! Strong engine and really long lasting endurance at such a cheap price! I directly ordered a second one. They are such great, that i am thinking of selling my car.
Service is fantastic. One of my rear tires was unbalanced and they just sent a new one with rim!!!
I also had the brake handles on the left side initially in reverse order. I asked if I could fix it myself. They sent two links to Youtube Videos so that I was able to change them easily. For me this was a great service and much more convenient Achim Scheumeister bringing the scooter to a mechanic. Great...keep on...

I had a problem with the mudguard of the iscooter, it broke. Although it was just after the 6 month warranty, they are now replacing the broken part. The staff have always been very friendly! I am satisfied.

- Price performance rate is quite good
- Good communication
- Fast order handling
- Uncomplicated handling of warranty cases
- Quite open for problem solving's.

I use those scooters daily along with my wife. They last quiet a while if you are my weight, not so much if you are any bigger.
They are meant for everyone, charge fast and the parts are well made.

We had a small hiccup when we got caught in a storm once but that was a one time miss mistake.
Overall am very pleased with the scooters.

I have ordered a i9max from iScooter.
One month later the error code E06 started to show up.
After a long writing to its service, they provided me with a new instrument board to change. I canged it, but the problem is still there. If you turn the lights on, the E06 error show up immediately. Turn off the lights, turn off the scooter, turn it on again - and no error.
So either E06, or you dashboard working.
And the answer from client service is hilarious:
"If other functions do not affect normal use, we hope you can ignore this error."
Basically, "we sold you some crap, but just ignore it".
Thank you!

I've ordered the iscooter ix4 on the 9th of February 2024 got told my scooter had been dispatched on Monday ay 4am doubt that then got a email saying it had been dispatched on Tuesday but when I'm tracking it all it says shipping label created it does say on FedEx that they are waiting on iscooter to give them the parcel I've called and emailed many times this was a valentines present and guess what it's the 14th of February and still not escooter they have had the money for the scooter but yet to give it courier im not happy at all this is not good customer service they never answer the phones and keep saying they will make sure my order is delivered swiftly it does say on their website all off road escooter will be delivered next day but Iver been waiting almost a week please think about ordering if it's a gift as you may have to buy another gift while you wait for your order to be delivered just as I have had to do come on iscooter global stick to your word and deliver promptly I've give up emailing so I will use trust pilot from now on this is the response I get when tracking my order on fedex tracking
The shipper has prepared your package; however, they have not yet given it to FedEx. The estimated delivery date and package status will be updated once we've received it and as it moves through our system. I'm not very happy at all

I highly recommend iScooter based on my experience with their exceptional customer service. When there was an issue with the delivery of my two scooters due to a postal service delay, iScooter went above and beyond to help me resolve the issue and ensure that I received my products in a timely manner. Their willingness to work with me and their commitment to ensuring my satisfaction with their products and services is a true testament to their dedication to providing excellent customer service. In a marketplace where such service is becoming increasingly rare, it is refreshing to see a company like iScooter take the time and effort to provide it.

This product is excellent ! Any problems this company will help you to their best or their ability, I have been helped no end ! Customer service is a 10/10 and product is amazing so sturdy compacted to come of the products in the market which are more expensive amazing !!

If you have any problem with your scooter just write and they will be helpful! Top guest relations team! Trustful! Thanks again!

Fast reply, good communication, polite and friendly, aimed to resolve my issue as quickly as possible. I was very pleased with the outcome and would definitely use iscooter again, I would also recommend to my friends and family.

They were helpful when my charger broke and responded quickly to sort the problem. Very polite to staff too.