Islanders Outfitter Reviews 784

Ordered roller skates Friday
Online promo code doesn’t work and I got left on read when I asked their Instagram for help. Wack. Don’t order from this website.
Order ended up being cancelled.

I wouldn't give them one star if I could. I was happy with how fast my order came, until I tried to return a $75 vest I bought for my daughter in law for Christmas because it didn't fit. I would have gladly taken a different size or my money back. They said they offer NO refund on sale price merchandise. I have a screen shot of my order that does NOT show this policy. They claim that this policy was noted on the screen and that I should have been aware. Guess what? I was Christmas shopping and didn't see a darn thing. Who in the heck would purchase an item of clothing for $75 that could not be returned? I would have gladly paid the full price if that would have ensured I could return it. I think their policy is a SHAM and I will never order from them again. My review is going up on Facebook and will post one on Twitter too.

I ordered a shirt as a Christmas gift on 12/19. On 12/23 at 2:33 PM, I get this email Without any warning. The least they could have done was call me and offered to overnight a different shirt. Now I’m going to have to get out the day before Christmas to try to find a different present. Bad customer service. Why sell items you don’t have? Here I was waiting for it to arrive it the mail, and now I’m not even getting anything. This is the email I received 1 1/2 days before Christmas:
Aloha and thank you for shopping with IslandersOutffiter.com!
Your ordered item Old Guys Rule Men's Local Legend Tee was refunded because we had low inventory for the product and it unfortunately oversold before the system could update with correct inventory counts. The item is now sold out. Any pending funds should be back to your account within 3-5 business days or less.
Please note all other remaining items on your order have shipped.
If you have any further questions or concerns, please don't hesitate to email or reply to this message and one of our Islanders will get back to you during the hours of 9am - 4pm CST, Monday - Friday
Customer Care
Keisha F.
Customer Care Team Manager

I would not even give 1 star. Do not order from this company. I received incorrect item on order and was charged $8 for return shipping and possibly a $10 re-stocking fee. This was their mistake!!!
I will use every possible social media tool to complain about this company!

This company is absolutely terrible! Do not ever buy anything from this website. I have NEVER had any problems ordering anything online until I ordered from this company and they refused my refund and instead of telling me, proceeded to not inform me that my package would be sent back. The CEO of this business is absolutely rude and VERY unprofessional. All around a horrible experience.

Order a pair of vans, shipped within 24 hours and were at my house less than 2 days after that

Awesome company. I was in search for these vans and Islanders Outfitter had the best price. Directly after submitting my order I received a message through messenger thanking me for my order. I was concerned about the sizing so I sent a message back through messenger not expecting a response immediatly or from a human. I thought I would get a generic computer response but I received a message back answering my question and felt so relieved. I will be ordering through this company again in the near future! Thank you.

Received exactly what I ordered. Very satisfied with product! Thank you, Islanders!

Great service but out of stock for items I need for graduation hope they restock soon😐

Fast shipping! Great prices! And in love with the Costa neon blue trucker hat!

First time I've ordered from Islanders and product was just as expected and arrived very timely, thank you.

We got the item ordered quickly and it was exactly what we were expecting.

My husband got a hat a few years back, he lost it and was devastated. I'm glad I was able to find it and re order one for him!

Island Outfitters has very well-built, quality footwear.

Easy ordering, prompt and on time. Thank you!

shipped my product next day. great prices!

I ordered a pair of women's Olukai flip flops and a pair of kid's Rainbow flip flops on Islanders website. Right away, I received a Facebook message with a link to check on my order as well as an email confirmation. The next day when one pair of my flip flops shipped, I got an update on messenger and an email with tracking info. The next day, I received my flip flops. That is the fastest shipping I've ever experienced with online shopping. The other flip flops came the next day. Great price, great customer service, shipping, and flip flops for our family spring vacay to the beach. Thank you from the Birge's!

I have been to islanders in stores, and immediately loved their stuff. first time ordering online, shipping was quick and they were helpful over the phone! definitely a trust worthy website/ store.

Fast service! Great product and very happy with everything! Thank you 😊

Ordered my shoes here in two days-perfect!