iSleep, LLC Reviews 

361
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

This company is a big scam. Bought a replacement headgear advertised as large; it was ridiculously tiny. No response to our inquiry for 2 weeks. Then we get finally receive an email: ‘No return;... See more

Company replied

Rated 1 out of 5 stars

I emailed them to ask if they preferred appointments or walk ins: Justin responded that both options were allowed, so I called for an appointment. The receptionist put me on hold three times trying... See more

Rated 5 out of 5 stars

iSleep goes above and beyond! The showroom is beautiful - one would expect to be purchasing a luxury vehicle when you step inside - not breathing apparatus! The staff is courteous, helpful, and profe... See more

Rated 5 out of 5 stars

I was very apprehensive with the whole CPAP procedure but Desiree and Vanessa and William walked me through each step and followed up like champs. Desiree guided me through the medical RX and machine... See more

Company details

  1. Health & Medical

Information provided by various external sources

Sleep better, live better! iSleep offers fast, simple, and affordable home sleep apnea testing.


Contact info

2.9

Average

TrustScore 3 out of 5

361 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(361)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

The lack of communication between cdl…

The lack of communication between cdl drivers and this company is unbearable and very disappointing. Very unprofessional when it comes down to the sleep apnea test.

2 February 2023
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Reply from iSleep, LLC

Hello there,

Thank you for your valuable feedback! All negative reviews go through a investigation process to ensure that our team is providing the highest level of service.

We've found that you have been in constant contact with our team. It appears that you misplaced your first package and that your second was delayed due to severe weather accross the country.

We have reviewed every phone call recording and text message and have not been able to identify any communication or professionalism issues. Please give us a call at 833-475-3372 so that we canbetter understand your feedback.

Rated 1 out of 5 stars

The tubing that was sent is missing the…

The tubing that was sent is missing the connector for the mask.

4 January 2023
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Reply from iSleep, LLC

Hi there! Thanks so much for your feedback. The Air tubing does not come with any connectors for the mask. Those would come with the mask. Our team will reach out today to help you troubleshoot.

Please feel free to contact our office for immediate assistance.

Rated 3 out of 5 stars

The staff was very helpful, unfortunately the equipment malfunctioned

My personal interactions with the staff were great. She walked me through the installation of the the equipment, but when I attempted to start the study the equipment malfunctioned.

5 January 2023
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Reply from iSleep, LLC

Hi there! We're sorry to hear about your experience. Please call us at 833-475-3372. We will provide a retest free of charge if the equipment malfunctioned!

Rated 1 out of 5 stars

overnight shipping

I paid $65.00 for overnight shipping on 12/30/22. I received my item on 1/3/23. I asked for a refund for the overnight shipping and was told that weather conditions made it impossible for the overnight shipping to happen and that these circumstances are out of their control. That is OUTRAGEOUS! I paid for overnight shipping and DID NOT get it. I don’t care WHOSE control it’s in. I am the customer and was required to pay for something that I DID NOT get. Either way I returned the item and will never deal with this company again.

3 January 2023
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Reply from iSleep, LLC

Hello!

We’re very sorry to hear that you were less than satisfied with your purchase. Unfortunately, weather delays are completely out of our control. If you never received your purchase please contact us at 1-833-475-3372 and we will gladly refund the entire amount.

Rated 5 out of 5 stars

Would Use Again

I was a bit confused which test I needed, but I think that was more what my doctor needed to tell me and not ISleep. Once I got that information. Ordering was easy and delivery was quick. The instructions were easy to follow. The finger probe is a bit uncomfortable at first, but you get use to the feel. I sleep in my watch, so did not notice any distractions in my sleep from the device. Once I woke up, grabbed my phone with the App I’d previously downloaded on my phone. The program finished uploading in less than a minute. I was good to go for the day. Results took…maybe 5 days. I was surprised…….I showed no sleep apnea and no recommendations for any products was noted. I did think that a company that does testing would tell you, you needed their equipment. Nope! I feel comfortable recommending this product.

13 December 2022
Rated 1 out of 5 stars

No pin number issued

No pin number issued. Lost 200$.

11 December 2022
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Reply from iSleep, LLC

Hello Dylan,

Thank you for taking the time to review us! Every test comes with a PIN number. If you are unable to locate yours, all you have to do is contact our customer service team at 833:475:3372 and they will provide it for you.

Rated 5 out of 5 stars

Easy to use

Easy to use, a lovely alternative to traditional in-facility sleep monitoring

7 December 2022
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Reply from iSleep, LLC

Thanks so much for the review, Lisa! Please let us know if there is anything else you need.

Rated 5 out of 5 stars

Very easy process!

Kaitlyn was amazing in describing the entire process to me. The directions on the app and in the box were a bit confusing, but I managed to get it right. The results were sent back super quick, which allowed me to get back to work quickly. Thank you all very much for you hard work and support!!!

3 November 2022
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Reply from iSleep, LLC

Hi there! Thank you so much for the review and feedback! If there is anything else you need please do not hesitate to reach out.

Rated 5 out of 5 stars

At First I was having a hard time…

At First I was having a hard time adjusting to this new way of sleeping, I was ready to give up ! The coaches called me daily and advised and walked me thru this challenge ! I took the advice gave it a chance and YES I’m comfortable and enjoying a full nights sleep and rested up for the day !

7 November 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 5 out of 5 stars

Great to order from

Had issues in the beginning but since my insurance has change I love ordering from here. No complaints. Definitely get 5 starts. I'm a truck driver

7 November 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 5 out of 5 stars

Great

Courtesy and helpful concerned and consistent when checking in with me to see how it was going

1 November 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 5 out of 5 stars

Good response and fast service

Good response and fast service and kind people response a little bit of wait on the calls but good service

20 October 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 4 out of 5 stars

Nnnnnn

Good things friendky

4 October 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 5 out of 5 stars

Updates on DOT conference

Reaction time on issues.

7 October 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 1 out of 5 stars

It’s takes more time to tell me my…

It’s takes more time to tell me my results

12 October 2022
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Reply from iSleep, LLC

Hi there! We are so sorry to hear that you had a less than excellent experience! Please give us a call and ask to speak to Charles so we can make sure that this is resolved!

Rated 5 out of 5 stars

Thank you for the prompt delivery

Thank you for the prompt delivery! I had torn a hole in my hose while cleaning it and had duct taped it (it really does work in a pinch), and in just a couple it was on my doorstep!

6 October 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

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