Ordered two units of Guanciale which were advertised as "300gr", received units that weighed 284 and 243 grams. Somewhat disappointing, keeping in mind that I still paid the full price which was alr... See more
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Had what I was after, answered my questions promptly and pleasantly, and delivered when and as you said you would .
I can highly recommend Italy Bite. My order arrived very quickly from Italy (to Ireland). Quality of packaging, customer care, and courier service are excellent. I'm looking forward to sampling the de... See more
I live in Amsterdam and the carrier never contacted me so the parcel got sent back to Italy. Daniele sent me a new package even before the original got back and witouth extra shipping cost! Great cust... See more
Company details
Information provided by various external sources
#italianfoodlovers - Italian excellent food specialties. A whole host of ingredients you can use to prepare a dinner with your friends and, if you order from abroad, you will have the chance to bring a little bit of authentic Italy to your dinner table.
Contact info
V. G. Bocci, 71, 52011, Bibbiena, Italy
- 334-3874834
- info@italybite.it
- italybite.it
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 48 hours
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Excellent service and food of the best quality!
My order was processed quickly and efficiently and arrived in Sweden after a few days. All the food was well packaged and of the highest quality. After the delivery, I was contacted by ItalyBite because they wanted to know if everything was fine and make sure I was satisfied. I will certainly order again from them!
11 December 2020
Perfect Shipment to New York
WONDERFUL communication throughout the entire order and even after. Everything was packed to perfection and arrived quickly to the United States in New York! My Grandmother was so happy to open it and it truly made her Christmas.
11 December 2020
Best Italian e-shop I have tried so far!
The quality is superb! Service top notch. Fast shipping. Im looking forward to order again!
8 December 2020
Unprompted review
This is a fantastic service
This is a fantastic service. Priced just right, delivery is superb and the food is amazing. I would recommend you order I did and it’s fantastic. I’ll be making up hampers for my family this Christmas and these are all just what I needed to add a little Italian style! I’ll be back in the new year!
8 December 2020
Unprompted review
Fantastic quality food
Fantastic quality food! Delivered as expected, very satisfied. Highly recommended :)
7 December 2020
Product was excellent with quick and…
Product was excellent with quick and efficient delivery and good communication.
Would highly recommend the service.
30 November 2020
So happy
I am so thrilled to have received my shipment in Canada 🇨🇦 for an order I placed this week!
I can’t wait to surprise my mom at Christmas with Ceci Nero! It’s been a few years since we’ve had some!
Shipping costs are a little high. Hope we can better that 🙏🏻
Thank you!
30 November 2020
All the delivery went very fine
All the delivery went very fine, took a bit of time, but better waiting for high quality foods than fast deliver poor quality produce..
Thanks for the mindful service aswell.
I warmly recommended.
27 November 2020
Top products, very happy
Very fast delivery
Products are high quality and very good
nice present for my italian mamma
thanks:)
26 November 2020
Unprompted review
Amazing products
Amazing products, swift and easy communication, and on time delivary!
Thank you, I will use your service again and again!
25 November 2020
I use italy bite to provide my clients…
I use italy bite to provide my clients with a gift with first quality products and fast and safe delivery gratis also in europe. They absolutely love it!
24 November 2020
Top Seller
Top Seller! Fluid communication and assistance with your salesman! Products gourmet with good quality. Fast and reliable delivery. We shall repeat orders. Many thanks,
by Queijaria Machado
22 November 2020
Another succesful order with Italy…
Another succesful order with Italy Bite. Keep it up with the good work and high standards.
20 November 2020
Quick delivery (from Italy to Belgium)…
Quick delivery (from Italy to Belgium) in a nice box. High quality products!
10 November 2020
Amazing service
Amazing service! What i ordered was not available anymore, they called directly and I then received the package in the NL 24 hours later. The products are also very high quality. I will order again :)
9 November 2020
Fast shipping, perfect condition
Ships to USA very fast. Everything arrives as ordered and in perfect condition. An incredible way to get Italian foods from afar.
8 November 2020
Great Experience First Time Ordering
Italy Bite ticks all the boxes for a five star review: timely response, great customer service and fast delivery of delicious food.
Before placing an order for international shipping, I had a question. Their email was easily available on their website so I emailed them. They responded promptly, and were friendly and helpful. I placed my order and the communication regarding my order and shipping details was again promptly emailed with all the tracking details. They used a reputable shipper, so when an issue arose during transit regarding the delivery address, I could communicate immediately with the carrier and correct the delivery address. Not only did my package filled with delicious Italian food arrive within days, I received a followup email to make certain I had received it at the correct address.
Having traveled often throughout Italy, I was familiar with the food items I ordered, and my experience with Italy Bite was like having a friend to go shopping for me in all my favorite places. This pandemic has made me more resourceful when it comes to shopping, and Italy Bite is one discovery that I will definitely continue using even after we are all globetrotting again. Great job Italy Bite!
7 November 2020
Delivery of the order to Finland took 9…
Delivery of the order to Finland took 9 days, instead of 72-92h, and they were not even delivered home, but pick-up-point.
The products were packed in a cardboard box, not a styroxbox, as promised.
All products were warm for many days, i.e. inedible.
29 October 2020
Reply from Italy Bite
Hello,
We will state the facts to allow the reader to gain an objective idea of the situation:
On the 16th of October, the client placed an order of € 158.50 from Helsinki, Finland
On the next appropriate working day, Monday 19th October, the parcel was shipped
The parcel was delivered to a “pick-up point” on the 27th October
The client retrieved the parcel on the 28th October
We are at fault, since, given that parcels are shipped on a Monday, they usually reach Helsinki by Friday. Therefore, we had a four-day delay (including the weekend).
We profusely apologised for the delay and asked the client on several occasions what we could do to resolve the situation.
As a matter of fact, this situation is unusual to us (around 98% of our clients deem us Excellent or Great). The client NEVER gave us a constructive answer.
We also want to focus on some details that the client overlooked in the review:
- The customer chose the standard shipping option (spending € 0.00 for shipping); with the express shipping option (more costly), the parcel would have been delivered in Helsinki within 24/48h, as the last review on Google from the exact same city of Helsinki confirms
-The customer purchased 22% of non-perishable foods (pasta and canned foods), 56% of aged products (cold cuts and cheeses that can easily withstand a temperature up to 18 °C), therefore 78% of items were absolutely edible. Only 22% of products were temperature sensitive. We would have gladly reimburse the client, if the client had responded to our proposals in a constructive way.
- The customer does not mention the free products worth around €15 that we added to the order, given that the customer used the newsletter coupon
We wish to conclude with two remarks.
1. We are going through a difficult period, in which companies are struggling to work remotely and many employees are quarantined due to COVID (including couriers), a bit of understanding for the delay would have been normal and expected.
2. Not everyone is worthy of our service quality and our products.
==============================
Ciao,
riportiamo i fatti in modo il lettore possa farsi un’idea oggettiva:
Il 16 ottobre il cliente effettua un ordine da 158,50 € da Helsinki Finlandia
Il primo giorno utile, lunedì 19 ottobre, il pacco viene spedito
Il pacco viene consegnato al "punto di ritiro” il 27 ottobre
Il 28 ottobre il cliente ritira il pacco
Siamo in difetto, di norma i pacchi ad Helsinki vengono consegnati entro venerdì partendo lunedì.
Quindi abbiamo un ritardo di ben quattro giorni (weekend incluso).
Di questo ci siamo abbondantemente scusati con il cliente, chiedendo più volte se avessimo potuto fare qualcosa per risolvere il disagio.
Questa situazione, infatti, non ci appartiene (circa il 98% del nostro pubblico ci reputa Exellent o great).
Non abbiamo MAI ricevuto una risposta costruttiva da parte del cliente.
Vorremmo però porre l’attenzione su alcuni particolari omessi nella recensione:
- Il cliente ha scelto l’opzione standard (spendendo 0,00 € per la spedizione), con la express (più costosa) il pacco sarebbe arrivato ad Helsinki in 24/48h come può confermare l’ultima recensione ricevuta su google proprio dalla stessa città: Helsinki
- Il cliente ha acquistato il 22% di prodotti non deperibili (pasta ed invasettati), il 56% di prodotti stagionati (salumi e formaggi ai quali aumenti fino a 18°C non creano oggettivi problemi) pertanto il 78% della merce presente nell’ordine era assolutamente edibile. Solo il 22% dei prodotti era sensibile in modo importante ad aumenti della temperatura. Tra le altre cose, saremmo stati pronti a rimborsarli se solo il cliente avesse risposto alle nostre proposte in modo costruttivo.
- Il cliente non menziona i circa 15,00 euro di prodotti omaggio che abbiamo aggiunto in virtù del coupon newsletter che ha utilizzato
Concludiamo con due osservazioni.
1. In un periodo in cui tutte le aziende stanno facendo i salti mortali per lavorare da remoto e molti dipendenti sono in quarantena per il Covid (corrieri compresi) un pò di comprensione per un ritardo sarebbe stata quantomeno umana.
2. Non tutti si meritano il nostro livello di servizio ed i nostri prodotti.
Paolo
I have ordered from Israel
I have ordered from Israel . Very good products !! Excellent service .
Gor some goodies from them
I will order once more
A.m
21 October 2020
Unprompted review
You are fantastic in puntuality and…
You are fantastic in puntuality and kindness! Wonderful products!
18 October 2020
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