I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com... See more
Company replied
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See what reviewers are saying
I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco calle... See more
This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask qu... See more
Company replied
I wanted to transfer funds from a 401k into a new Roth IRA with ITrustCapital and was nervous about making a mistake and Josh helped me in mins and it was extremely easy. I’m very glad I gave them a... See more
Company replied
Company details
Written by the company
iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.
Contact info
18575 Jamboree Road, 92612, Irvine, United States
- 866-308-7878
- info@iTrustCapital.com
- itrustcapital.com
You should know
5.0
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I Trust Capital's representatives are…
I Trust Capital's representatives are always very helpful and reassuring with all of my needs. Thanks very much Ayrton for once again getting me through my hurdles.
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Daoud! We’re glad Ayrton was able to help you navigate through your hurdles. Please feel free to reach out with any additional questions.
Satisfied Customer
I called iTrust capital and almost immediately was connected to Rafael, who listened to my concerns then answered all my questions. I was very much satisfied with his service and look forward to a long relationship with iTrust capital.
Del
21 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Cleophus! We’re glad that you were quickly connected and that Rafael took the time to listen to your concerns and answer all your questions. Please feel free to reach out with any additional questions.
Trying to open an account and process…
Trying to open an account and process fails during verification. Waited 2 days for a response from support and get:
After reviewing the information provided, we are unable to proceed with opening an account due to regulatory verification requirements. No further review or reconsideration of your application is available. We appreciate the time you took to apply and thank you for your interest.
That's it. Can't do anything else. No other reason. All of my information is correct but they refuse to provide any details on why I can't open an account.
21 April 2026
Unprompted review
Reply from iTrustCapital
Hi Tyler, your case was reviewed by our team. Unfortunately we aren't able to provide any additional information related to your account denial due to general compliance standards from our third-party provider. In some cases, we are able to help clarify discrepancies and correct mistakes, but in other cases, like this one, we aren't able to proceed or obtain additional context. We sincerely wish you all the best moving forward.
Josh answered all my questions about…
Josh answered all my questions about wiring additional funds to ITrust..very professional and courteous. Thanks for your help.
21 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Gerard! We're glad Josh was able to assist you with information for funding your account. Feel free to reach out with additional questions.
Francisco was very helpful and…
Francisco was very helpful and knowledgeable with my transaction. Thanks Terry W.
21 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Terry! We're glad Francisco was able to assist you with your transaction. Feel free to reach out with additional questions.
Romeo i thank you for your help great Job
I had A problem understanding the platform so by calling customer service and spoke to a man call Romeo .he walk me through every thing I greatly appreciate every thing
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jerry! We're glad Romeo was able to walk you through everything. Feel free to reach out with additional questions.
The rep was very helpful and…
The rep was very helpful and knowledgeable. I was able to activate my Roth with ease
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Sam! We're glad you were able set up your IRA. Feel free to reach out with additional questions.
My experience with Itrust Capital was…
My experience with Itrust Capital was exceptional . The representative by the name of Ayrton went above and beyond to help us . He was extremely patient and knew all the answers to our questions . We feel this gentleman is of immense value to Itrust capital and we are forever thankful for all his help . Thank you very much .
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Belkis! It’s wonderful to hear that Ayrton went above and beyond to support you. Please feel free to reach out with any additional questions.
Setting up 2FA security key.
Rafael answered ANY AND ALL QUESTIONS QUICKLY AND POLITELY. He solved my setting up my 2FA security key issue. Thank you!
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Thomas! We're glad Romeo was able to assist you and resolve your issue. Feel free to reach out with additional questions.
Romeo is the best!
Romeo is the best! It was a quick and effective solution that took him about 30 seconds to fix for me. I appreciate the great customer service!
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Amy! We're glad Romeo was able to assist you. Feel free to reach out with additional questions.
Great communication and fantastic…
Great communication and fantastic customer service GRADE A LEVEL
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you for the kind words, Mack! Feel free to reach out with additional questions.
Rafael’s customer support is excellent
Rafael’s customer support is excellent. Helped me with all my questions related to Roth IRA.
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Veena! We're glad Rafael was able to answer your IRA related questions. Feel free to reach out with additional questions.
Stellar Service
Raphael was my first contact when I started my research. When I decided I had enough information, I called iTrust and asked for him specifically. Same stellar service and patience awaited. I appreciate the time and effort you gave to each of my questions.
M. Herman
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Milana! We’re so glad Raphael made such a strong impression from your very first interaction and continued to deliver that same stellar assistance when you reached back out.
Awesome customer service with Shawn
Shawn was polite & friendly. He prevented me from making mistakes that I started to make doing a conversion on my own. It was quicker than expected. I love how my call isn’t farmed out overseas to a person I can’t understand. Yea for customer service done right.
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, David! We’re so glad Shawn was able to step in at the right time, help prevent mistakes, and make the conversion process smoother for you. Please feel free to reach out with any additional questions
Julian was very helpful in assisting me…
Julian was very helpful in assisting me with setting up my 2FA and walking me through the conditional buy/sell procedure.
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, William! We're glad Julian was able to assist you with your 2FA setup along with the conditional transaction. Feel free to reach out with additional questions.
Andrew helped me
Andrew helped me. I thought he was very knowledgeable and friendly and I appreciate him being patient with me
20 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Kevin! We're glad Andrew was able to help you out. Feel free to reach out with additional questions.
Description of accounts
Jonathan was a big help and telling me how they I Trust. Capital Treasury Account works.
Also, he explained to me why I could only have one Premium Custody account.
15 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Dave! We're glad Jonathan was able to assist you. Feel free to reach out with any additional questions.
Raphael is essential to iTrustCalital
Raphael was a big help and very informative. He is an essential employee to iTrustCapital.
17 April 2026
Unprompted review
Reply from iTrustCapital
Thank you! We're glad Rafael was able to assist you with further information. Feel free to reach out with any additional questions.
Romeo was awesome
Romeo was awesome. He stayed on the phone with me the entire time and was very patient. Great customer service!
17 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Ryan! We're glad Romeo was able to assist you. Feel free to reach out with any additional questions.
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