Its Handmade Reviews 

395
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ordered a St George cup and coaster for my wife,items were delivered in perfect condition and looked really good ,delivery was really quick and very happy with the 1st class service from Handmade for... See more

Rated 5 out of 5 stars

I have ordered twice from this company now and been impressed both times. They often release new products, have great prices and social media offers too. Speedy delivery for such personalised items. I... See more

Company replied

Rated 5 out of 5 stars

I cannot speak highly enough about this company. Bill and his team went above and beyond with my order that was incredibly poignant and time sensitive. The gift turned up promptly in excellent condit... See more

Company replied

Rated 5 out of 5 stars

I ordered a personalised bracelet for my daughters 8th birthday. I placed the order weeks before hand thinking delivery would take ages. The braclet came within a few days of placing my order! The pac... See more

Company replied

Company details

  1. Jewellery shop

Information provided by various external sources

When it comes to personalised gifts, we believe in the power of handmade. Crafted with care, engraved by our own fair hands and sent to you with love from us


Contact info

4.8

Excellent

TrustScore 5 out of 5

395 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(395)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

St George cup

Ordered a St George cup and coaster for my wife,items were delivered in perfect condition and looked really good ,delivery was really quick and very happy with the 1st class service from Handmade for you great job.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

I bought two Beautiful bracelets and we…

I bought two Beautiful bracelets and we love them both great quality good size very comfortable to wear fast efficient delivery all-round five star service thank you I’m a fan 😊

10 August 2021
Its Handmade logo

Reply from Its Handmade

Hi Kim
What a lovely 5 star review, thank you so much for your kind words and for your time to leave us this review. We are thrilled to hear how happy you are with all of our services.
Kindest Regards
Its Handmade Team

Rated 5 out of 5 stars

Great experience with this shop

We ordered some lovely silk masks which arrived in time for our trip with a hand written note. We are happy with our experience.

6 August 2021
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Reply from Its Handmade

Hi Helena,
Thank you for this wonderful 5 star review, we are thrilled to hear how happy you are with your experience ordering with Its Handmade.
Kindest Regards
Its Handmade team

Rated 5 out of 5 stars

Amazing service

Amazing service, ordered Friday night and received my personalised order on Monday. Product is amazing quality too. Will definitely order from here again, keep up the good work x

13 June 2021
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Reply from Its Handmade

Hi Carolynn

We really appeciate you taking your time to leave our company this fantastic 5 star review. We are thrilled to hear you had a great experience ordering with us and we look forward to your next order.

Kindest Regards
Its Handmade Team

Rated 5 out of 5 stars

Fast and Wonderful

Very fast and very nice bracelet. My husband adores it! he loves every piece of it! 😊 So as I. I would definitely order again!

9 June 2021
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Reply from Its Handmade

Hi Minyin

Thank you so much for this wonderful 5 star review. We are over the moon to hear how happy you are with our products and services. We are thrilled to hear it made the special gift you was looking for.
Kindest Regards
Its Handmade

Rated 1 out of 5 stars

I purchased an item on the 4th May

I purchased an item on the 4th May. Still no sign of my order. I emailed last week to receive a response Monday. To say I need to pay more for shipping.
No contact from them. No contact since. Happy to take money but no response. Still waiting a response regarding refund.
Save yourself the hassle and waste of time. Don’t buy from this company

3 June 2021
Unprompted review
Its Handmade logo

Reply from Its Handmade

Hi Danielle

Im sorry to hear that you feel disappointed, we are more than happy to sort this issue out for you please send an email to team@itshandmade.co.uk with your order number and we can get this sorted for you asap.

Many Thanks
Its Handmade Team

Rated 5 out of 5 stars

Very good

Very good service. Would totally recommend to other people.

27 May 2021
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Reply from Its Handmade

Hi Bea

Thank you for taking your time to leave our company a brilliant 5 star review, it means so much to us to hear how happy you are from your experience ordering with Its Handmade.

Rated 5 out of 5 stars

Absolutely beautiful!

Absolutely beautiful!! I ordered the bracelet with my nephews name on and it came today and it’s perfect!! So beautifully made and just gorgeous!! Would 100% recommend and will be ordering again from here more often!xx

19 May 2021
Unprompted review
Its Handmade logo

Reply from Its Handmade

Hi Jessica
Thank you so much for this outstanding 5 atar review with such kind words we really do appreciate it. We are over the moon to hear how happy you are with our products and we look forward to your next order.
Kindest Regards
Its Handmade team

Rated 5 out of 5 stars

Amazing

Brilliant product and lovely service will definitely buy and again and recommend to other people!

16 May 2021
Unprompted review
Its Handmade logo

Reply from Its Handmade

Hi Flo
Thank you for this amazing 5 star review with such kind words, we are thrilled to hear how happy you are with our products and services.
Kindest Regards
Its Handmade

Rated 5 out of 5 stars

Amazing Company

For ages I've been looking for a bookmark that could clip onto the pages. I had one years ago but lost it, and haven't been able to find one since. That was until I came across Its Handmade. My girlfriend used the website to buy me the bookmark clip, and personalised it with a message. The effort by the designer to create the gift and the personalised message was truly a work of art. I love small companies like this, that go the extra mile and treat customers really well. I would definitely come here again over a large corporation for sure. Give them a chance, they won't disappoint you

5 May 2021
Unprompted review
Its Handmade logo

Reply from Its Handmade

Hi There
Thank you so so much for this amazing review with such kind words, it really does mean so much to our team as we work so hard to make sure our customers are 100% happy. We are thrilled to hear how much you love our personalised products and services.
Thank you for shopping with Its Handmade.

Rated 5 out of 5 stars

Lovely quality and design

Lovely quality and design. Very happy with my order.

27 April 2021
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Reply from Its Handmade

Hi Melissa
Thank you for leaving us this great 5 star review it means so much to our team to hear how happy you are with our products.
Kindest Regards
Its Handmade team

Rated 5 out of 5 stars

Beautiful bracelet

Beautiful bracelet, I can’t wait to buy one for all of my girlfriends when they have had their babies!! Such a lovely gift idea, I never want to take mine off. The quality is stunning and I love the colour.

Thank you Katie! Xx

22 April 2021
Unprompted review
Its Handmade logo

Reply from Its Handmade

Hi Amy
What a wonderful 5 star review,we are thrilled to hear how happy you are with our woven friendship bracelets and the quality of them.
Thank you so much for ordering with us.
Kindest Regards
Its Handmade team

Rated 5 out of 5 stars

Gorgeous bracelet

Gorgeous bracelet, amazing quality even better than what a expected

20 April 2021
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Reply from Its Handmade

Hi Samantha
Thank you for taking your time to review our company with a great 5 star review, we are thrilled to hear how much you adore our products and the quality of them.
Thank you for shopping with Its Handmade.

Rated 1 out of 5 stars

I’m so disappointed 😞 I absolutely…

I’m so disappointed 😞 I absolutely love what I see in their insta pages but when I ordered my personalised bracelet, it was not how it looks in the page and I have seen others in person and my bracket was clearly rushed (the lettering was smaller than the others, wonky and the last letter had less thickness like they hadn’t gone over with the cotton and needle). After sending two messages and an email the owner did reply, and was happy to send me a new one and apologised (which I thought great) over a week later I still haven’t had the bracelet and I’ve sent a message (which has been read but there’s been no reply) my original order was already delayed. I’m so disappointed as I was excited about this bracelet but I feel so let down.
I didn’t want to do a bad review but I feel that this has left me with no option, but I will happily take it down when the issue has been resolved, the communication has been so poor. I try and support so many small business and this has been the first time I’ve been let down.

13 April 2021
Its Handmade logo

Reply from Its Handmade

Hi Lauren
Im really sorry to hear you feel this way, please email team@itshandmade.co.uk and I can assure you this issue will be resolved as our priority is to make sure our customers are 100% happy with our products and services. I look forward to hearing from you.
Many Thanks
Sarah

Rated 5 out of 5 stars

great customer service!

parcel was delayed , but response from retailer was excellent! It is the care the showed and actions that I would definitely buy again from them.
Thanks

12 April 2021
Its Handmade logo

Reply from Its Handmade

Hi Cecilia
Thank you so much for this great 5 star review, its reviews like this that makes all our hard work pay off. Our main priority here at Its handmade is to make sure our customers are 100% happy with our products and services, so we are thrilled to hear how happy you are with our products and services.
Thank you for shopping with us.
Kindest Regards
Its Handmade team

Rated 5 out of 5 stars

Great customer service, product and follow up.

I bought a personalised Flopsy Bunny soft toy for a friend's new baby and it was beautiful! Great customer service, easy to order. I'd definitely order from them again.

8 April 2021
Unprompted review
Its Handmade logo

Reply from Its Handmade

Hi There
Thank you so much for taking your time to review our company with this great 5 star review, it means so much to our team. We are thrilled to hear how happy you are with our companies products and services.
Kindest Regards
Its Handmade team

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